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“Incredible Hotel and Service”

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The Modern Honolulu
Ranked #7 of 84 Hotels in Honolulu
Certificate of Excellence
London, United Kingdom
1 review
“Incredible Hotel and Service”
Reviewed October 1, 2013

Having just got back from our honeymoon where we were lucky enough to visit many places in US and Hawaii I can safely say this was the best hotel on all fronts vs any other hotel we've stayed in. The service from the hotel was absolutely amazing, the staff couldn't do enough for us and we thoroughly lovely people. The pool and bar area was absolutely lovely. Haven't got enough positive things to say, would 100% go back and would recommend to all friends and family

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank Hsharp21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Singapore
Level 6 Contributor
96 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed October 1, 2013

Loved staying here.
Service was great.
Food and beverage was amazing.
Attitude was not over the top like many funky boutique hotels.
Poolside was bliss.
Fun cool nights in the lobby bar.

A bit of a trek to the Waikiki strip.
But easy access to Ala Moana Shopping Centre.

Look fwd to returning.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank thomas_destinations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2013

I recently stayed at The Modern Honolulu for several nights, and it was absolutely superb! The location of the hotel is perfect- a short walk from all of the activities on Waikiki beach and from the mall on Ala Moana but far enough away from all the crowds and busy-ness to still feel like a chic little tropical oasis. The rooms are modern, spacious and stylish, and mine had the most breathtaking view of the marina, the lagoon and the ocean. On site, there is also a spa, a really cool, chill lounge called The Study and Morimoto- yum! And did I mention the pool?? I'm typically more of a beach-goer than a pool-dweller, but this pool is phenomenal- salt water, underwater speakers, great service (especially from the pool attendants- they were all so super nice!), and the manager came around frequently to chat and check in with guests. The only thing that I would probably skip on my next stay is Addiction, the night club in the hotel. It was the one place where the service was lacking (although I don't think clubs are particularly known for stellar service) and it was a bit too crowded to breathe, let alone dance. But this brings me to the overall service at The Modern, which was entirely above and beyond. A few examples: the concierge called all over the place to check on tons of different excursions for my friend and I while we hemmed and hawed over what activities we wanted to do; the pool attendants and valets were soooo friendly and helpful and totally went out their way to make us feel welcome and chat with us, give us suggestions of things to do, give us directions to neat places off the beaten path and continued to give great service even after I'd checked out and was just killing time by the pool before my flight; the reception staff very graciously accommodated my last minute decision to stay another night by rearranging other reservations so that I wouldn't have to change rooms. It's very evident that the management and staff of The Modern makes service and exceptional guest experience the ultimate priority, and it's really because of this that I felt so at home and loved my stay there so much. This was my first trip to Hawaii and staying at The Modern made it just that much more amazing!

  • Stayed September 2013, traveled with friends
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Helpful?
1 Thank amandapanther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2013

Have stayed at many hotels in Honolulu. The Modern has them all beat for overall value and customer service. Spotless comfortable rooms, nice workout room, unbeatable poolside ambiance. Great location, friendly knowledgeable staff and Morimoto's just can't be beat. Fabulous! I'll be back.

  • Stayed September 2013, traveled on business
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Helpful?
1 Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 29, 2013

The Modern hotel was in a word . . . perfect. The service was above and beyond expectations, some examples are: allowing us to use the lobby phone to call Australia, offering to book us reservations at various restaurants including finding one that was showing the AFL grand final, daily tidying of our rooms/making the beds, free delicious tea and coffee every morning, arranging cabs, booking places (e.g. swimming with Turtles), carrying our luggage, complimentary sweets and more. There was nothing too big or small for the staff to arrange for us with a smile on their face and a genuine desire to make our stay wonderful.

The decor throughout the hotel is fresh and relaxing to be around, a natural and simple style that we took photos of to try and recreate back home. There is soft soothing music playing in elevators and at the hotel restaurant that had us in a continuously good mood. The food here is mouthwatering too, service amazing and seating very comfortable.

The view from the hotel and pool/bar area is from a typical Hawaii postcard . . . stunning! I need to mention the bed pillows!! I have never had such a good night sleep . . . I am trying to find out where they are from so I can buy some for home.

My favourite part was the hotel Spa. I am a regular massage goer and thus can be fussy . . . but I haven't a complaint in the world. The professional technique, room setting, temperature, oils and overall service was the best I've experienced. There was even a discount special provided for anyone (& their family members) who used the spa more than once that week - which I certainly did.

One morning at the hotel during breakfast, my sister and I happened to be sitting next to a group of people having a business meeting who worked for The Modern. At the end of their brunch, they came up to us and asked us how our stay was going and paid for our breakfast incase their business chit chat had at all inconvenienced our dining experience!!

This is a great hotel to choose if you want a relaxing memorable holiday. The Modern aim to please guests 100% of the time. If you have a request or even a complaint, just speak to the staff and they will accommodate - trust me!

This was our second stay here in a year. We plan on making this an annual trip. If you are going to Hawaii to find paradise . . . look no further because The Modern is it.

Room Tip: I've stayed on both city view and ocean view rooms - both are great! If you can't afford the...
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  • Stayed September 2013, traveled with family
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Helpful?
Thank Ebony-Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 29, 2013 via mobile

Superb service from reception valet and concierge.

Stylish and nice clean room. Like the minimalist style.

Fantastic location. Walking distance to ala moana shopping mall. The biggest and best mall in Honolulu/Waikiki. Away from the busy Waikiki beach.

No complains at all.


  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jn19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2013

My family and I recently visited Hawaii for the first time. The Modern came highly recommended by a friend that has spent significant time in Waikiki for business. Accordingly, I was a bit apprehensive that perhaps The Modern wouldn't be the best for families, but my concerns quickly evaporated upon arrival. The rooms are spacious, the views superb and the staff gracious. My wife and daughter especially liked watching the fireworks while dining at Morimoto's onsite, and The Modern was the perfect jumping off point to explore all of Oahu. Thanks to all. We will definitely be back.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank MikeG925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Modern Honolulu

Property: The Modern Honolulu
Address: 1775 Ala Moana Boulevard, Honolulu, Oahu, HI 96815-1603
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Honolulu
#2 Family Hotel in Honolulu
#4 Spa Hotel in Honolulu
#4 Romantic Hotel in Honolulu
#5 Luxury Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Modern Honolulu 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
Perfectly situated, THE MODERN HONOLULU stands at the epicenter between the world renowned Hawaiian experience of Waikiki Beach, the blossoming Kaka’ako arts district, and Honolulu’s downtown cosmopolitan scene. We are the hub of contemporary culture and creativity in Honolulu. Our boutique luxury is as refined as it is relaxed. An empowered team delivers THE MODERN HONOLULU experience -- alluring, personalized and innovative – surrounded by an award winning design concept that creates an urban chic beach aesthetic. LATHER spa features treatments developed around the purest products in the world -- natural, organic, and sustainable. Local and house-made culinary menus are offered for poolside and in-room dining, complemented by RAVISH Restaurant which blends our Island’s bounty with Asian flavors and South American tastes creating a true Pacific Rim experience. Two stylish pools overlook the ocean for daytime fun while a vibrant scene at The Study lobby bar is the spot for an evening rendezvous. It’s no wonder Thrillist magazine called us “The best boutique hotel in Hawaii.” ... more   less 
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Also Known As:
The Modern Honolulu Hotel Honolulu
The Modern Honolulu Hawaii

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