If you're thinking of staying here, DON'T DO IT! We booked several nights at this hotel in Waikiki because it was cheap, and we assumed some of the bad reviews were written by snobs so we made the mistake of ignoring them. We arrived from the the airport at 12 am. Our flight had been delayed, but my confirmation from Orbitz stated that check-in time was between 4pm and 10am....so I assumed it was a 24 hour hotel and didn't bother calling from the airport. Not the case. We ran into a nice security guard that explained it would be a $45.00 fee for the hotel manager to drive over with our room key. We said that was fine and waited for over an hour for the manager to answer his or her phone, but ultimately the three employees that were contacted all refused to bring us a key. So we were left stranded in Waikiki with our hiking packs in the middle of the night. Awesome. We never got a refund from the hotel or from Orbitz, who really made the mistake here.
So a week later for our next reservation at Kuhio Banyan, we expected the worse....which we determined would be if there were no beds in the room. We go up to the room, and don't see a bed.....because it pulled out of a closet. A cardboard box would have been much better. After we settled in we made our way out for dinner, and while passing through the front lobby we heard a Japanese girl yelling from inside a utility closet. Somehow she got locked in there? The lady at the front desk was on the phone and wasn't phased by us letting her know what was going on, but she did get up to unlock the door at least....and out comes running this girl who looked like she was about to cry. But then it gets worse. When we get back from dinner I take the elevator up and get locked in there. At this point things were so ridiculous all I could do was laugh, and I was able to pry the door open so I didn't completely freak out.
If you stay here, you should expect to cry at some point during your visit. There are plenty of other hotels that are similar in price to choose from.
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- Also Known As:
- Kuhio Banyan Club Hotel Honolulu
- Kuhio Banyan Club Hawaii/Honolulu