We loves visiting Hawaii. We had a wonderful time and we enjoyed our helicopter tour. The service via email and over the phone was great. It was quick and friendly. We had a large group of 9 people so we were split into two groups, back to back. That was fine by us. I asked at the time of reservation how we should handle payment since we had 4 couples and 1 single, we needed to split it up. I asked via email if I should just direct everyone to the website to pay for their fees. I was told it was no problem, the payments could all be made separately at the airport. I thought this was very nice, since the agent still gave us the online price. Our driver was right on time, I think his name was Randy (older gentleman with a mustache). Anyway, he was polite until we got to the airport. When I told him we needed to split up the payment he became very frustrated. I don't remember exactly what he said, but it was basically a rude comment about what a pain it was and then he would go get a calculator. Then when he calculated the charges, he just divided by 5 since we had 5 parties paying. Well, we have had 4 couples and 1 single, so that's not really fair for the single person. Anyway when I explained that he barked at me and said "WELL YOU DIDN'T TELL ME THAT" then stormed into a back office. I was so embarrassed as I had arranged the outing for the group and we all felt uncomfortable. We would have been happy to pay ahead of time through the website, but were told that it was fine to pay at the airport. Honestly, everyone in Hawaii was so nice to us, it was a total shock. This was the only time during our entire trip that we got bad service. The flight was fine and everyone else there was nice and helpful. Our driver said he was a pilot too, he wasn't our pilot that day thankfully. Overall, the helicopter tour was good, but I didn't appreciate being yelled out after spending $1350 on a service.
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