We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent customer service”

Reef Pirates Diving
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Reef Pirates offers daily Oahu scuba diving trips and professional PADI scuba certifications. We operate our own dive boat and limit it to 6 divers plus crew for a more personalized, less crowded dive experience. We have an excellent safety record, and offer complimentary Waikiki hotel transportation with all our dive charters and scuba certification courses. We also offer private charters and multi day packages, as well as the latest equipment from Atomic and Cressi. Want to try scuba diving and not certified? We offer Discover Scuba Diving. Try diving in a safe, secure, and friendly way.
Useful Information: Activities for older children, Food available for purchase
Chesterfield, Missouri
Level Contributor
118 reviews
56 attraction reviews
common_n_attraction_reviews_1bd8 112 helpful votes
“Excellent customer service”
Reviewed September 24, 2013 via mobile

I made 12 dives with Reef Pirates just last week. I cannot say enough wonderful things about the customer service from Sean with the emails and arrangements, the diving with Justin and Will, and getting us back safe to the boat, Cpt's Dan and Kathleen.
I could go on and on about every aspect that made "Reef Pirates" excellent but I'll try and make it short;
1) Punctual about pick up and drop off from the Haiwaian Hilton ( double important if trying to arrange other things that day)
2) Small dive groups to make for a more personalized dive experience
3) Price beat all the rest if diving multiple days
4) Last but not least.....SAFETY and Professionalism. On one site with 2 people in the water already, Justin called a dive because of issues both on the boat and in the water. It was a hard decision with 2 paying customers in the water on a Corsair wreck, but I know our safety outweighed any disappointment and I applauded his decision. I've been with many other dive groups around the world and I know from experience that many younger or less experienced people wouldn't have called the dive which may have ended with a tragic outcome.
All said, I highly recommend diving with this group.

Visited September 2013
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPirates, Instructor at Reef Pirates Diving, responded to this review, July 21, 2016
Aloha David,

Thank you for your review of your 6 charters, 12 dives, with Reef Pirates Hawaii! We hope you will come back to Honolulu and come diving with us again!

Mahalo - the Reef Pirates Ohana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

884 reviews from our community

Visitor rating
    838
    32
    4
    6
    4
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Frankfort, Kentucky
Level Contributor
51 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
“Customer Service Above and Beyond”
Reviewed September 13, 2013

Amy and I dove with Reef Pirates at the end of a two week vacation having already logged 6 dives in Maui and 2 dives in Kaua'i. They are definitely customer focused and go to great lengths to make sure your dives are laid back and worry free.

After a lot of research, we decided on Reef Pirates due to the limited number of divers and the shuttle to and from our hotel. Their service from pick-up to drop off was top notch. The rental equipment was in good shape and the boat was perfectly sized for a group of 6 divers or less. Justin was our dive master and gave everyone a thorough safety briefing and dive overview on the way out.

Our first dive was at the Corsair at 109' and a short 20 minute ride from the harbor. It's a very interesting dive site knowing it has been underwater since 1947 and, for the most part, still intact. On the way down, Justin was patient and deliberate in checking on everyone as we descended. He ended up taking one diver back to the surface to correct a mask issue before resuming the dive. Visibility was incredible as you could see the plane resting at the bottom from just below the surface. There was a large resident eel living among the wreckage and garden eels along the bottom as far as you could see.

Our second stop was KoKo Craters which is a shallow reef dive. There were a lot of turtles, eels and reef fish to be seen as we cruised among the craters. There are also a few statues positioned around that were good for photographing. We could hear dolphins nearby, but could never get a good view of them.

I'll have to say that the early morning departure was great and allowed us to have most of the dive sites to ourselves before the cattle boats showed up and dumped divers all over the place. We were out of the water and back at our hotel by 11:00 a.m.

Bottom line, I would definitely return to Reef Pirates when diving on Oahu.

Visited August 2013
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPirates, Instructor at Reef Pirates Diving, responded to this review, July 18, 2016
Aloha Amy and John,

Thank you for your detailed review of your dive experience. We are glad you enjoyed your dives, our extreme level of customer service and care and our safety first policy. We hope you will come back to Waikiki and come diving with us again!

Mahalo nui loa -
the Reef Pirates Ohana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Terrific Dive with Reef Pirates”
Reviewed September 11, 2013

My wife and I decided while in Oahu to do a couple of shallow reef dives. Not knowing anything about diving in Oahu, we found Reef Pirates on the internet. Their location and limited size dive group (6) seemed perfect for us as we hadn't dove in several years. We were not disappointed. Captain Kathleen and Dive instructor Justin went out of their way to make sure we had great dives. Justin's relaxed, no hurry approach made for very enjoyable dives. We had the chance to get comfortable diving again and saw all kinds of sea life including green sea turtles, Moray eels and even an eagle rays gliding through the dive site. It's an experience we won't soon forget. Thanks. Wes and Mary

Visited September 2013
Helpful?
Thank Wes B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPirates, Instructor at Reef Pirates Diving, responded to this review, July 18, 2016
Aloha Wes and Mary -

Thank you for your review! We are so happy you enjoyed your dive experience with Reef Pirates and hope you will come back to Honolulu to dome diving with us again.

Mahalo -
the Reef Pirates Ohana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
22 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Great time, recommend them”
Reviewed September 10, 2013

I booked a reef dive for my wife, with me as a ride-along, based on the very positive reviews here. We had a great time, just three divers along on the late morning dive. The crew was very knowledgeable and friendly, and pickup from our Waikiki hotel was on time. I would definitely book with Reef Pirates again and would recommend them.

Visited September 2013
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPirates, Instructor at Reef Pirates Diving, responded to this review, July 17, 2016
Aloha Kevin,

Thank you for your review. Thousands of people turn to TripAdvisor to help them decide what activities to do in Honolulu and which dive and snorkel company to choose. Your review will help them decide. Small groups, safety first, great customer service and complimentary shuttle service between our shop and Waikiki - Reef Pirates does it all.

Mahalo and we hope to see you again the next time you are on Oahu.
the Reef Pirates Ohana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cold Spring, New York
Level Contributor
15 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Great Diving with Reef Pirates”
Reviewed August 21, 2013

We dove with Reef Pirates in July. We chose Reef Pirates because they had their own boat and limited the number of divers on each trip. We have dove on Oahu before and were put on a boat with several other dive operators and it was very crowded and not a great dive day. However, we were extremely pleased with our diving experience with Reef Pirates. Will was a fantastic "chauffeur" as well as great dive guide. Reef Pirates run a safe operation and we will dive with them again the next time we are on Oahu!

Visited July 2013
Helpful?
Thank Denise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPirates, Instructor at Reef Pirates Diving, responded to this review, July 17, 2016
Aloha Denise -

Thank you for your review of Reef Pirates Hawaii. We are one of the few shops on the island that owns their own boats - most of the other shops rent space on hired boats so you never know what kind of customer service you are going to get or who is responsible for your safety. Reef Pirates puts safety first - always. We are glad you enjoyed your dives and look forward to diving with you again the next time you are in Waikiki.

Mahalo - the Reef Pirates Ohana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Reef Pirates Diving also viewed

 

Been to Reef Pirates Diving? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing