I stayed at this hotel and by far this was the best hotel staff I have ever encountered.
They were very courteous and always aim to keep the customer happy. I did not encounter any rudeness from them. I received chocolates in the middle of my stay complimentary from the manager. I liked the fact that they let guests uses a complimentary beach bag with two bottles of water, towels, and fruit, which was a really nice touch. The swimming pool was small in size, but I spent most of my time on the beach or sightseeing anyway.

I recently stayed at the hotel for a week. The location is good, but not right on the beach. The service was excellent from start to finish. The rooms were a good standard but the shower was in an awkward position in the bathroom causing everything to get wet every time we used it. Most bathroom accessories were provided with the exception of bath salts which I have found to be standard in other hotels of this quality. The pool was in a strange location and very small considering a hotel of this size, so we didn't even bother using it and went to the beach instead. The concierge provided a nice complimentary beach bag with towels, water, fruit and sunscreen each day. Overall, a pretty nice hotel but it could have been a bit better.

We were on hour honeymoon with our 1 1/2 yr old son. We had chosen this hotel after many weeks reading reviews. Loved the idea that they are kid friendly, and so on...I had emailed the hotel after we booked and advised this was our honeymoon. They had upgraded us to a suite, which was beautiful! Cookies for my son and a bottle of champagne for us....very nice. We are not wealthy people at all. When I say we treated ourselves to this trip, I mean it was quiet an expensive stay for 4 days....totalled $2000! Would we stay here again, no. Not for the money that we spent and the extra costs we incurred. It really isn't on the stip and there is nothing that really made us say, wow, we will def come back. we have stayed in a lot of nice properties, but for the Trump experience, I expected to be WOWED!

We arrived at night, and it was perfect to get to a hotel where you felt comforatble and relaxed. Service was always friendly and helpful esp. the concierage. She gave us tons of info and local tips for our day trip to the North Shore, as we had a rental the entire trip.

The "Beach"....what a joke! We were advised that the Trump has a beach area, so we decided to go and spend some time there. The beach bag that they lend you was nice. filled with water, apples, sunscreen and towels. They advise you to walk across the road and it will be clearly marked. Well, when we arrived at the beach, with the 2000 other people, we were quiet taken back. It was rows and rows and ROWS of beach chairs that are clusted into different colored groups, that are 3 inches apart from each other. So after walking a bit, and a vendor finally noticing our Trump bag, asked if we were looking for the Trump area. He advised that there were only 2 chairs left (near the back) and that the daily fee is going to be $35...it was 4 in th afternoon!!! So after all that work we tried to settle in and my husband and son went to play in the water, only to find them more just sitting on the shore. The sand was so rough, it was more like small rocks. All of our feet had scrpaes and cuts on them from trying to stand in that area. We stayed 20 minutes, and I went back to the rental desk and asked if we really had to pay the full $35 dollars, as we were laeving due to the overcrowding and condition of the "sand"...he was nice enought to say that he wouldn't bill our room, and advised us to check out the north shore.....So dont bother going to the beach....

The pool on the other hand was nice, for our size of family, and out needs. It has 3 small waddling pools, which my son loved! and was cleaned everyday! Small, yes, but did the job. One day, a staff member came out with frozen (but fresh) fruit for everyone in little plastic cups. They have lemon/lime water avasilable there, with disposable swim pampers for the little ones, and warm towels. I LOVED THE POOL!

The Spa.... We treated ourselves to couples package for a massage. We both went at different times beacuase we didnt want to leave our son. My husband loved it, and I didn't. I;m a regular for massages, and had better. At the time I was 6 months pregnant, and had the pregnancy massage. It was quiet akward. She talked to me the entire time, which i found nice at first, but I really just wanted to relax. Maybe it was because it was my first prenatal massage that I didnt enjoy it..But I was talked into these "fabulous" pregnancy products which had a nice scent. Now that I am using them, there is nothing special about them....When you are done, they kindly ask you, with a HUGE smile on your face, "Is it alright if we add a 30% gratuity to your bill?" Like really, who's going to say no? So on a $200 massage, your are tipping $60! On the menu, it says that its a manditory fee....

One day my husband found a tylenol in my sons mouth while we were in our room. We dont use the stuff so it didnt belong to us. I called the front desk and advised them. She appologized, and later housekeeping came up to "inspect" the room and interview us. I let her know where he probably found it, and she wanted to come in and check the rest of the room. I advised that it wasnt required, and she agreed and left. But that was the end of that....Being an over protective mother, I just expected more of an appology, or something to make of for what could have been a really bad situation. After this incident, I really just couldn't wait to get to Maui....

So there it is. If money isn't an issue, stay here, but if you want to get your money's value, go somewhere else.