I stayed at Trump for 4 nights with my mom for my pre-wedding planning in a Partial Ocean View Single Room. Because of all the rave reviews on Tripadvisor, I wanted to check out the hotel for myself and possibly book a group rate for my wedding guests next year. Here are my comments on the stay:
Welcome: Upon arrival, you are given nice shell leis, a cold towel, and a glass of fruit-infused cold water. The very friendly staff will walk you up to the 6th floor lobby for check in. Walking into our air conditioned room with Hawaiian music on, we were greeted by a tray of chocolate-covered strawberries and two cold waters in the fridge.
Upgrades: Although I heard that you can usually get upgraded at check-in, this didn't happen for us. No harm though since that would have just been an added bonus.
Parking: Valet parking is $28/night. I always called down for my car before leaving my room, and it was usually waiting for us when we came down. When picking up your car in the morning, your car will always be supplied with cold bottled water - a very nice detail. The driveway did get quite busy during the day and you sometimes had to wait for shuttle buses, limos, or other cars to move before you could get out.
Room: The rooms are wonderful at the Trump. I did a site inspection for my wedding and visited most of the room categories. Every room is very spacious and has a kitchenette or full kitchen (based on the size). For larger groups, the 1bdrm + den (sleeps 6; 1.5 bath), 2 bdrm (sleeps 6; 2.5 bath), and 2 bdrm + den (sleeps 8; 2.5 bath) are really great value and they won't charge you for the additional guests. The studio city view room was smaller than our partial ocean view room and both didn't include lanais. Our room - and all rooms on the south side - directly face the Outrigger Hotel next door whose guests like to hang out on their patios. Make sure to close your curtains if you want privacy!! I do also wish that the view would be more direct on the ocean, but since the hotel is not on the beach and blocked by the hotels around it, you only see a diagonal view.
Housekeeping: Service in this area is great. Our room was always kept very clean and tidy with housekeeping and nightly turn down service. They even wash all of your dishes for you. They also replace used towels and clean during turn down service as well so it is like getting your room cleaned twice a day.
Dining - Breakfast: Like any hotel breakfast, it's not that cheap ($60 for two). The view consists of mostly the pool below it and the Outrigger Hotel next door. One qualm is that we arrived at 8am when it was empty except for 1 other table. When we were seated at a 2-top, we asked to be moved to the 4-top next to us since it was in the shade and had a nicer view. Despite the restaurant being practically empty, she refused to allow us to move and "preferred" that we stay at our table. Bad service? I think so. When we left, 80% of the tables (including the one next to us) were still empty. Also beware that there were ants crawling on our table - a downside of being in a tropical location.
Dining - Room Service: There is nothing bad I can say about room service. It was exceptional. They charge a $4 delivery fee plus an automatic 18% gratuity, which is pretty reasonable compared to other hotels I've been to. We ordered dinner in on a Saturday night, and it arrived within 20 minutes. The portion size was much bigger than I expected, and the quality and taste of food was superb. Every day during my trip, I went to food tastings from top caterers on the island, and none of them satisfied me like my Trump room service dinner.
Front Desk: The staff at the front desk is ok - definitely not the best I've experienced. They are simply put - adequate. In my opinion, they are polite, but not genuinely friendly and always seemed so busy even when there were no guests at the desk. Although we're paying $400 a night, when I asked them to post one postcard, they asked for my room number and charged me 40 cents for the postage. 40 cents? You can't comp that?! I have never been charged at other hotels in the same class as Trump.
When problems arise: On the 3rd morning of our stay, our room wasn't getting any cold or warm water. The water was SCORCHING hot even though the hot water wasn't on at all. We had an exceptionally busy day, and when we called the front desk at 6am, they said their plumber wouldn't be in until 7am but they could give us a room across the hall where we could either shower or to move to completely. The room "across the hall" ended up being on the other side of the BUILDING. And despite this being the hotel's problem and a potential liability, they moved us to a smaller city view room - a DOWNGRADE. We didn't have time to move all of our stuff having being delayed now 2 hours so we carried our shower supplies in our bathrobes across the building to shower. That night, the problem seemed to have been solved. However, we didn't receive any followup to say what happened, no apologies, no compensation, NOTHING - only a downgraded hotel room and a dorm room experience for $400 a night.
If you are lucky enough to have a problem-free room, this is a really amazing hotel to stay in Waikiki away from all of the noise and hustle of the "strip".
- Official Description (provided by the hotel):
- Trump International Hotel Waikiki has been rated the #1 TripAdvisor Waikiki hotel since October 2010 and is the first and only Forbes Travel Guide Five-Star Hotel on the island of Oahu. As part of the Waikiki Beach Walk development offering vibrant entertainment, exclusive boutiques and world-class restaurants, it is one of the premier luxury hotels in Waikiki, Hawaii. Add the simple fact that Waikiki's famous white sand beaches are just steps away, it becomes the perfect respite for your next Hawaiian getaway. Trump Waikiki offers all of the exceptional amenities and superior services of the Trump Hotels to help guests live the life Hawaiian style. A 6th-floor infinity pool with an expansive lanai deck, world-class indoor and al fresco dining, The Spa at Trump® and signature services of Trump Attache - only the best will do at our luxury hotel. This is paradise, after all. ... more less
- Reservation Options:
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- Also Known As:
- Trump International Hotel Waikiki Hawaii/Honolulu