When visiting the "aloha isle" one tends to crave authentic Hawaiian experiences. This was not one of them.
Located within the confines of the Hilton Hawaiian village resort, this attraction caters to the vast number of guests Hilton has at any given moment, plus other guests from neighboring hotels. It will be crowded.
To enter the luau you must travel up several escalators, to the roof of one of the buildings. There your ticket will be taken and you will be led outside...onto the roof. If its raining, you will be led into one of the ballrooms a floor below. The cost for this experience is expensive, 100 dollars per person.
When hubby and I reached the top and entered onto the roof we were disappointed to see that not only was there no greenery, no scenery, nothing pretty about the space, but there were communal tables with rickety old chairs one on top of the other. There was also food out, uncovered, and sitting there for God knows how long. A food saftey violation for certain. There were a ton of people and to stay would have meant sitting in an uncomfortable chair literally on someone's lap for the duration of the show. We left. We were not given a refund. We were not happy.
The following day we were sitting in the lounge and overheard the people behind us complaining about the show the prior evening. Turns out they had stayed. They werent happy either.
I'm not one to walk away, especially AFTER paying...but it was THAT unappealing.