I lived in Hawaii for four years and although we never stayed at the Hale Koa, we enjoyed their luau, their beach front, their shoppette, the parking when visiting downtown. Upon this review, we had reserved a room at the Hale Koa for a February visit and due to an illness with my traveling partner ( a parent ), had to cancel. Upon attempting to cancel, the folks at the main number never answered the phone upon calling. It was 10am Hawaii time (1pm Washington State time) and although I understand that they could have been really busy, after 30 rings, no one answered the main phone number. Ultimately, I emailed the hotel to cancel my reservation for early February since I could not raise anyone on the phone. Additionally, I had reserved a room for 10 days in February from 2 Feb. through 12 Feb. When attempting to cancel the reservation, we were asked extensively why we were canceling and if it were to a change in orders, travel plans or due to health. I don't know about you but most hotel chains understand cancellations more than three weeks out. I've no idea why the Hale Koa had any reason to know why I needed to cancel a reservation in mid-January for an early February stay. As an Army Officer, I resent that I may have had to pay for a room reserved more than a month out when I had to cancel AND indulge why the cancellation was required. While I appreciate that the military and supposedly the Hale Koa, supports the recreational opportunities for their service members, I am left with a bad taste in my mouth regarding the Hale Koa. If I have opportunity to return to Hawaii for a visit, this is the last place I'd consider staying. Sorry Hale Koa. You blew it!
- Official Description (provided by the hotel):
- The Hale Koa Hotel offers an impeccable blend of service and travel value for the active and retired military traveler searching for the perfect Hawaiian vacation. Located in the heart of Waikiki, it offers great prices and unmatched value found in any major travel destination. The Hale Koa offers leisure dining, great Polynesian entertainment, and relaxation in a tropical garden, ocean-front oasis. ... more less
- Also Known As:
- Hale Koa Hotel Oahu
- Hale Hotel Koa
- Hale Koa Hotel Hawaii/Honolulu