We stay at the Outrigger Waikiki on the Beach every year, sometimes twice a year. We choose this property for its location right on the beach, perfect for walking to restaurants and shopping. The staff is friendly and the rooms are clean and comfortable. In a previous review, I commented on the renovations, including new soundproofing (a plus) and nice décor. New for us this trip were improvements to the elevator system. Whereas there used to be big crowds and long waits for elevators, the process has been streamlined by the addition of a new system where the room key is scanned, the floor is keyed in, and the guest is directed to one of four elevators. It takes some getting used to, as there are no buttons inside the elevator; however, overall, we found the wait time less and fewer stops on multiple floors.
My only complaint with this hotel is that we have been going there for 40 years. We know what view we like from our room. I specifically requested an ocean view room on the Diamond Head side, reserved well in advance, and arrived to find we were assigned a room on the other side, overlooking several large, noisy air conditioners atop the Royal Hawaiian Shopping Center. We were able to change rooms the next morning, but only after upgrading (paying more) to a "deluxe" ocean view room. The hotel's policy is that the room category (ocean view) is guaranteed, but not the specific location/side of the building. I feel that loyalty should count for something, that repeat guests should be valued, and their preferences noted.