Our day started at 4:45 am, from Kaanapali as we were told we needed to MAKE SURE we didn't miss our flight, especially since we were not issued boarding passes or seats prior to flight. Upon arrival - no one to meet us. We went to baggage area and saw one of the vehicles. Knocked on door, driver was on phone, so we just waited outside. Finally he let us in, told us he was not our driver, was just told to pick us up, some kind of confusion with our driver and some other party. Then our non-driver just drops us off at the Arizona memorial, said here is your tickets go check your bags (so this was at about 9am). Told us meet our 'driver' at 12:30pm. Luckily we were smart enough to grab a hot dog on the go, as all our snacks were in our bags, as was our suntan lotion etc. Still can't pick up bag, brought us to the Missouri, said he was dropping us off and he was to go finish some other tour because somebody was going home sick (this was the day after St. Patrick's Day, so ???), this was about 1pm said he would pick us up at 3pm. Tour lasted about 35 minutes, looked around for about another 20 minutes and we were done. So another hour and 5 minutes to wait! At around 3:15pm tour company called one of the passengers and said driver was stuck in traffic, he showed up around 3:40pm, two hours and forty minutes after drop off, he took us back to Arizona where we could finally pick up our bags! So from 9am to 4pm we were without our bags. Then did a 'city tour' in total traffic jam, so not much of a tour. Then he drops us off at some hotel and says some other tour driver will take us back to the airport. This is now 5:15pm and we were supposed to be at airport by 5:30pm. My hubby is stressed out to the max. At 5:30pm another tour driver stops at hotel and says, he's not our guy. Then at 5:45pm another driver stops at hotel and says, he's not our guy either. Finally our tour driver shows up at around 6pm. Flight leaves at 7pm and remember traffic is horrible. Finally gets us to airport at 6:30 pm, barely made flight. We will never book with this tour company again. Also after spending almost $800, these were not deluxe tours at Arizona or Missouri, those would have come with tour headsets!
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