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Paul_Mary_MV
Mission Viejo, California

Very Nice Hotel in Waikiki

5.0 of 5 bubblesReviewed Oct 31, 2019
We just celebrated our 30th anniversary in this great hotel on Waikiki Beach, Very nice historic hotel in prime location with excellent staff and facilities. This was a very enjoyable stay complete with beautiful room and complementary suite upgrade. Very nice restaurants and bar with easy access to adjacent sister properties (Sheraton).
Date of stay: October 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (5,248)
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Traveler rating
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All reviews the mai tai bar the pink palace mailani tower surf lanai sheraton pool historic section historic hotel garden view original building beach chairs tower rooms old hawaii an umbrella turn down service diamond head resort fee junior suite
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Reviewed October 30, 2019

Everything from the location, to the amenities and the customer service was all five star. I've been to 5 star resorts on several Caribbean islands and countries in South America and this place truly had the best service. The breakfast buffet is worth the price as well. Really a great hotel experience.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
3  Thank Billybean97
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 29, 2019

Famous for its history and a central location, this place was disappointing. Our room had seen better days and wasn't being properly cleaned or maintained. Rust stains on the baseboards and many places in the bathroom were dirty or moldy. Complaints to the manager resulted in a shrug and deletion of the annoying resort fee. More like a bad Hampton inn with a good location. Perhaps they can rest on their laurels but I won't return.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
6  Thank NewYorkWendy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarriottWaikiki2, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, responded to this reviewResponded October 31, 2019

Aloha NewYorkWendy,

Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We appreciate you taking the time to share your honest feedback with us, and would like to sincerely apologize for the disappointment you faced during your stay with us. I would like to take the opportunity to address your feedback below.

- We regret to hear that there were some issues with the overall cleanliness of the room that you stayed in. This is not an issue that you should have had to endure at our property, as we provide proper training to ensure our rooms are cleaned properly. For this issue, we truly apologize and will be sure that this is addressed with our housekeeping team to prevent this issue from happening in the future. We appreciate your detailed feedback regarding some of the specific areas - dashboard and bathroom - where you encountered the cleanliness issues.

- We are disappointed that sharing the cleanliness issue with our management team resulted in a underwhelming response. This is absolutely not the level of service that we strive to offer our guests, and we do hope that issues like this are addressed during our guests' stay, so we truly apologize that our team failed to turn your experience around.

Please know that every one of your comments are taken seriously at our property, and we will do all that we can to make improvements in both the cleanliness and service issues you encountered.

We thank you again for sharing your thoughtful feedback.

Mahalo,
Ayaka H.
The Royal Hawaiian, Guest Experience Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 27, 2019 via mobile

We thoroughly enjoyed our five day stay at the Royal Hawaiian. Customer service was marvelous from check-in to checkout and everywhere along the way from the bellhops, concierge, front desk, and photographers. Our room was in the historic section overlooking the front of the hotel which we enjoyed especially as I used suite upgrades and we had a spacious suite. We enjoyed the pool even though it is quite small. We never had a problem finding chairs in the shade. The luau on Thursday evening was pricey but we had a good time and met some lovely people there. Food was good, the Mai Tais were strong, and we liked the way they wove the history of the hotel into the luau. The fire dancer was spectacular. We also enjoyed the Mai Tai Bar but the food was only so-so there. The breakfast buffet was plentiful and we also had excellent waters there. On Tuesday evening we did the painting class as my mother enjoys painting. Her creation turned out much better than mine but I am glad we did it.

We found the Royal Hawaiian convenient to the shopping and restaurants of Waikiki. The Hula Grill next door to the Royal Hawaiian was a favorite especially the delicious Hula Pie dessert. If you are looking for luxury and history you cannot go wrong at this property. Be sure to do the hotel tour if you want to learn more about the property. The two guides we had were wonderful.

Date of stay: October 2019
Trip type: Traveled with family
3  Thank luv2trvl2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 27, 2019

Royal Hawaiian is a pretty hotel. Went for first part of anniversary trip. If you do go, make sure you ask about your free picture you are suppose to receive and the one day free go-pro. They never mention it to you. By the time we asked, they said oh yes you have to set up a portrait session, which didn't work for us since it was the day before we were leaving. We did have an ocean front view like we requested, along with a view of a partial roof too. Overall, we did have a good time. Hike up Diamond Head was great, but trip to Pearl Harbor was a little let down. Not much to do while waiting for you turn for the ride over to Arizona. Nothing special was done for our anniversary.

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Trip642478
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 26, 2019 via mobile

We were lucky (and blessed!) enough to stay at this beautiful resort in one of the best hotel suites we have ever seen!

Immediately upon arrival we were so warmly greeted by Len who happens to be one of the managers at this luxurious property. The checkin process was very smooth and it only took a few moments until we were on our way to the room. And what a special room it was!!

When we first approached the room we noticed the beautifully carved wooden door and once we opened that door we literally gasped with delight! We were so pleasantly surprised at how luxurious and welcoming the Wai Ale Ale suite number 463 was as soon as we stepped inside. It was easy to imagine the history associated with this beautiful suite and how wonderfully this room has been maintained and cared for.

The circular entryway of this suite is very large with a beautiful wooden floor. The living room, dining table, and mini bar area are all in one massive area with large windows that overlook a lush garden area. The view is gorgeous!
There is a powder room located in the entryway that allows for good privacy and comfort.

The large bedroom is located on the left side of the suite and includes another powder room. The bed as well as the linens are excellent quality and they provide a wonderful nights rest. We didn’t hear any noise at all and we woke up feeling happy and ready to explore the resort and Waikiki as well.

On a personal note, we would like to say a sincere thank you to Len for providing superb customer service and hospitality.

We look forward to visiting again in the future.

And if anyone wants to treat themselves to a special and luxurious resort experience, I very strongly recommend that you reserve the Wai Ale Ale suite! Room number 463.

Date of stay: August 2019
Trip type: Traveled with family
3  Thank Catherine4290
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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