The Royal Hawaiian was such a disappointment! We have stayed at many different resorts on all of the different islands, but have never been as frustrated by an experience as at this hotel. During the busy Memorial Day holiday weekend, they shut down the pool and the restaurants/ kitchens because of a Novovirus infection but NEVER TOLD THEIR GUESTS. So, we were there for 5 days/ 4 nights and the pool and kitchens were closed for most of it-- RIDICULOUS!
The staff was not helpful or accommodating at all (probably because they were trying to hide the fact that there was an awful virus being spread throughout the hotel), and there was NO ATTEMPT to relocate guests or anything. If we had known about the real reason for the shut-down, we would have found a different hotel ourselves.
I cannot begin to convey the extent of our disappointment with this hotel, the service, and of course the facilities. The fact that this is considered a "Fine Hotels & Resort" property is baffling to me, and makes me wonder why more negative (HONEST) reviews have not been posted about this hotel. Absolutely ridiculous.
- Official Description (provided by the hotel):
- Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more less
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- Also Known As:
- The Royal Hawaiian, a Luxury Collection Hotel Honolulu
- Royal Hawaiian Honolulu
- The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu