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“The Pink Palace”

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The Royal Hawaiian, a Luxury Collection Resort
Ranked #18 of 84 Hotels in Honolulu
Certificate of Excellence
Honolulu, Hawaii
Level 4 Contributor
29 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The Pink Palace”
Reviewed April 18, 2014

This hotel is expensive, but it is beautiful. . .the atmosphere and ambiance gives you a feeling of royalty. It is a very old hotel, but well kept. . .it has a lot of "class". The local people often have dinner functions in the Royal Dining Room. The ocean view is gorgeous. It is also located in the heart of Waikiki, but you cannot see the hotel from Kalakaua Avenue (it's set-back behind the Royal Hawaiian Shopping Center). If you can't stay at the hotel, drop by to have lunch or walk around the grounds.

  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
1 Thank Rainbow50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, April 18, 2014
Dear Rainbow50,
Thank you for taking a moment to share your comments regarding our resort. We take great pride in our stewardship of this historic hotel and iconic area and we cannot thank you enough for sharing you appreciation of our efforts. Please, come again soon!
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,765 reviews from our community

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  • Rooms
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  • Cleanliness
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Boston, Massachusetts
Level 4 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 17, 2014

So..my partner and I went to get married in Hawaii in February, and we decided to give the Royal Hawaiian a 2nd chance based upon the reviews. I was very pleased my 2nd time here. We reserved an ocean front tower room this time, and mentioned upon checking in that we were getting married that week. We were treated exceptionally well. In fact, we were given a bottle of sparkling wine each night, as well as 2 chocolate strawberries, decorated as 2 grooms! A very special gesture. Our room had fantastic views, and was very clean with a comfortable bed. We also used the spa, and had massages - the best we've ever had. Excellent job, Royal Hawaiian - we will be back!

  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank BostonBF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, April 18, 2014
Dear BostonBF,
Thank you so very much for taking a moment to share your review of your recent stay with us. And thank you for giving us a second chance to welcome you back, especially for something as special as your wedding! We couldn't be more delighted to learn that our team made sure to make your time here extra special and personalized. We look forward to welcoming you back again!
Warmest aloha,
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ny
Level 6 Contributor
125 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 16, 2014

Finding the entrance to The Royal Hawaiian was a little tricky since the driveway is not directly on the street. But once we found it, we were so impressed with the landscaping and old world beauty of the hotel. And I love pink ☺

We stayed in 3 hotels for this vacation, and this was my husband’s favorite. There was so much to do and he sleeps well, so the things that bothered me were not issues for him.

My issues were that we heard the wind blowing through the room all night long the first night, like being in a wind tunnel. And the room had an odor of smoke even though it was supposedly a non smoking room. As for the wind, we fixed that (for the most part) on the second night when we realized that we could close the window across the hall from our room. So if you stay in the tower, check those windows before bed. I enjoyed the banana bread late at night when I couldn’t sleep.

We ate at the Surf Lanai for breakfast (included in our rate). It was lovely – a beautiful view, delicious food and very friendly service. Same for the Mai Tai bar for lunch.

My husband took a surfing lesson from Dane and had a great time! I sat by the pool – it was small, but that didn’t matter to me. I also enjoyed the small waves in the ocean. We didn’t bother to rent chairs.

We were high up in the tower and our view was gorgeous. Also, if you like to unpack, be aware the closet is in the bathroom.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank bcaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, April 18, 2014
Dear bcaha,
We're very happy to learn that you enjoyed a lovely vacation with us here at The Royal Hawaiian. Thank you for sharing your feedback regarding the air flow in your room and the suggestion to check the hallway windows. We apologize for the unpleasant smoke smell. We do have other smoking rooms in the resort and this could have been a result of the smell being carried through by the breeze. Regardless, we'll have our housekeeping team check on the room. Please see your private message, as we've requested a room number. We're delighted to hear that you enjoyed a surf lesson with the beach boys; it's perhaps one of the most amazing experiences here in Hawaii! We hope to welcome you back again soon.
Warmest aloha,
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Branson, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 13, 2014

I just wanted to thank our server Richard Chan. We decided to visit the Royal Hawaiian while staying at a property further down the beach. Lunch was wonderful and in fact we returned once more before the end of our stay. Richard was attentive and exemplified the art of service. While we didn't stay overnight at the resort the atmosphere of the public spaces was spectacular. If you're in Honolulu, stop by and please send our best to Richard!

  • Stayed February 2014, traveled as a couple
    • Value
    • Service
Helpful?
1 Thank Rae P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, April 18, 2014
Dear Rae P,
Thank you so very much for taking a moment to share your raving reviews for Richard; we cannot thank you enough for making the effort to commend him on his exceptional service. Please come back again soon for lunch or perhaps a longer stay!
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Level 6 Contributor
116 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed April 12, 2014

We go to Hawaii often, and one spot we enjoy is the Royal Hawaiian. Its often called the Pink Hotel, because its all Pink.
Over the years this hotel has has its share of updates and on a recent trip we enjoyed the newer more modern touches. It is a large hotel, but it is not in a high-rise and feels like a small hotel. The rooms are spread out and all surrounded by gardens.
Rooms are on the smaller side, but who is staying in the room in Hawaii! Bathrooms were nice and bedding was great!
The beach is right outside the hotel, and they have a sectioned off private section of the hotel with chairs which is great.
One work or warning, they do not let you take drinks from the pool bar to the beach! Its literally 10 feet away! They put them in special cups so the security knows what has alcohol in it. Crazy, so bring a plastic water bottle to put your Mai Tai in so you can take it to the beach. :)

Room Tip: Garden rooms are a little dark, so if you want sun in the room get a beachside room.
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  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank AdventureTravelerEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, April 18, 2014
Dear Adventuretravelergo,
We're delighted to learn that you enjoyed your stay with us at The Royal Hawaiian, a Luxury Collection Resort. Thank you for sharing your favorable comments regarding our decor and ambiance. We hope to have the wonderful opportunity to welcome you back again soon.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 10, 2014

Property is very tired and overshadowed by hotels on both sides. The older rooms have high ceilings and comfortable beds, but unfortunately, the bathrooms are very small. Food was decent but overpriced. If you want a better quality meal head over to the Sheraton next door. You can even charge meals in those restaurants to your room at the RH. Access to the beach was excellent; however, beach chairs had to be rented...umbrellas extra. Not an uncommon practice for hotels with lower rates but at $299 per night and higher you'd think you'd get a beach chair. Waikiki Beach is VERY crowded so you're better off staying at the pool even though it is not much bigger than a hot tub. As far as the staff they we very helpful and courteous. If you want to experience Hawaii, skip Honolulu and the Royal Hawaiian. Instead, I recommend a stay in Maui at a Luxury Collection Resort n that Island.

Room Tip: Pick a different hotel
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  • Stayed April 2014, traveled solo
    • Value
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Helpful?
4 Thank tenkiller2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, April 11, 2014
Dear tenkiller2112,
Thank you for taking the time to review your recent stay with us. We truly regret to learn that you did not enjoy your time here at The Royal Hawaiian and we apologize that our bathrooms, dining options and beach and pool offerings did not meet your expectations. As you mentioned, Waikiki is not favored by all and although we are the only Luxury Collection resort in Hawaii, we do have other Starwood properties on neighbor islands. Thank you again for your honest feedback. We certainly value your comments and have shared them with our team for improvement.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 9, 2014

If you fancy the beach, grand bedrooms, beach view and the stretch of Waikiki beach, and experience one of the pioneer grand hotels in Hawaii, this is the place to be. You enjoy the beach on one side and grand shopping and fine dining on the other side of the street .
However, not much can be said on some front desk people , compared to housekeeping and concierge, the latter are more friendly and accommodating than the frontliners.

Room Tip: beach front is best than the garden side.. too noisy
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LinaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, April 11, 2014
Dear LinaJ,
Thank you for taking a moment to review your recent stay with us at The Royal Hawaiian. We're delighted that you favored many of our attributes, however we regret to learn that our front desk ambassadors failed to deliver the exceptional service that our guests expect and deserve. We appreciate this honest feedback and we'll most certainly take it back to our team. Thank you again for your time.
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Property: The Royal Hawaiian, a Luxury Collection Resort
Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Honolulu
#7 Spa Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#11 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

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