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Reviewed January 24, 2014

Brief: the location is great, the hotel very beautiful but not all employees are five star material. We arrived by car and had to get out on our own where we should go. Then one from the bell desk came and welcomed us clearly annoyed and did not inform us that valet parking is included in the resort fee. Also, he did not even let me keep the car outside until after check-in. The concierge desk also was rather unhelpful during our stay as often they preferred to chat with colleagues, were chatting on the phone and/or the concierge desk was empty! Not close to five star material ( to be fair, the front desk staff was great!).

Regarding room: we stayed in a very nice old style Junior Suite. However, it was located mall side and on Friday night there was music keeping us awake until 2am. When pointing this out at check-out, we just received the answer that they, apparently, are aware of it and it gets loud.

To sum up: it was a nice place to stay but they should make sure that the staff also can be considered to be five star material. For us it was a rather medium end of a great vacation - comparing this place to others we stayed in before (Four Seasons, Peninsulas, St. Regis etc.), it just was a good hotel but nothing more.

Stayed: January 2014, traveled as a couple
3  Thank MAB2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, A Luxury Collection Resort, responded to this reviewResponded January 29, 2014

Dear MAB2910,
We regret to learn that your stay with us at The Royal Hawaiian was anything less than exceptional and we appreciate all of your honest an fair feedback regarding your experience. Please accept our apologies regarding your arrival experience. You're absolutely correct in that our bell men should have been present to greet you and open your vehicle door immediately upon arrival; thank you for sharing this feedback. Additionally, your comments regarding your observations of our concierge are greatly valuable, as we take great pride in delivering excellent concierge service, and to hear that you did not experience this is quite disappointing for us. We also apologize for the unpleasant ambiance experienced due to the entertainment at the Royal Hawaiian Shopping Center and we regret to learn that our team did not offer a room move, as is typically provided in an effort to resolve such issues. Again, we really truly appreciate your honest feedback regarding your experience. We hope you will considering offering us another opportunity to extend our hospitality to you.
Warmest aloha,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

The Royal Hawaiian is a quiet, relaxing and very peaceful environment. The staff is amazingly helpful and friendly. This Hotel is an oasis in the midst of Waikiki. Highly recommend and will surely return. Thanks RH for a most wonderful stay!

Room Tip: Our side room (5th floor) overlooked the roof. Staying here 9 days wish we would have had a better view. Room very comfortable, though.
  • Stayed: January 2014, traveled as a couple
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Thank Shannon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, A Luxury Collection Resort, responded to this reviewResponded January 29, 2014

Dear Shannon C,
We're delighted to learn that you enjoyed a wonderfully relaxing vacation with us here at The Royal Hawaiian. We can't thank you enough for your words of praise for our ambassadors. We look forward to welcoming you back again!
Warmest aloha,

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Reviewed January 21, 2014

Just returned from another great stay at the Royal Hawaiian. My wife and I visit Hawaii often and we have always stayed at the Royal Hawaiian when on Oahu. The service was excellent as usual, in particular Bryan at the Mai Tai bar (great Aloha spirit!). The food is good, loved the breakfast buffet. The understated beauty and elegance of the hotel is something to be appreciated. Also the convienence of the nearby ABC store makes traveling easier. We will be visiting Hawaii again later this year and look forward to staying on Waikiki at the Royal Hawaiian.

Room Tip: We have always stayed in the Ocean Tower for the view.
  • Stayed: January 2014, traveled as a couple
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1  Thank Gregg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, A Luxury Collection Resort, responded to this reviewResponded January 29, 2014

Aloha vff2900,
We're delighted as ever to learn that you enjoyed another wonderful stay with us at The Royal Hawaiian, a Luxury Collection Resort. Thank you for sharing your kind comments regarding Bryan at the Mai Tai Bar; we'll be sure to pass this along to him. It's always such a joy to hear from our guests, especially when the message is about one our spectacular ambassadors. We look forward to welcoming you back to the "Pink Palace of the Pacific."
Warmest aloha,

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Reviewed January 21, 2014

The hotel is beautiful. The location is perfect for walking and for easy access in and out of the city. The restaurant and bar were excellent. Food was wonderful and servers were very attentive.The staff were the best. Definitely want to return for another visit.

  • Stayed: January 2014, traveled with family
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Thank Warren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, A Luxury Collection Resort, responded to this reviewResponded January 29, 2014

Dear Warren A,
We're thrilled to learn that you enjoyed your stay with us here at The Royal Hawaiian, a Luxury Collection Resort. Thank you for your kind words regarding our location, dining options and friendly ambassadors. We look forward to welcoming you back again soon.
Warmest aloha,

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Reviewed January 20, 2014

The hotel has great stature. A grand old Hawaiian hotel. Great architecture and location. BUT, it has not been properly maintained. It should not be in Starwood's Luxury Collection...it is a low end Starwood property.

The rooms are dated, musty, worn. The towels are frayed, even the beach towels. They have such a small pool that only a few guests can enjoy it, and with trying to eke out every dollar of revenue, they take up 1/3 of the space with cabanas for rent.... come on. The best part about the place, from a service aspect, is the MaiTai bar....go there for great drinks, nice bartenders....and many vacation stories from the local color that you are sure to see there.

Room Tip: Stay at the Sheraton next door. Better amenities. better rooms.
  • Stayed: January 2014, traveled as a couple
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6  Thank kewark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, A Luxury Collection Resort, responded to this reviewResponded January 29, 2014

Dear kewark,
Thank you very much for taking the time to share your review of The Royal Hawaiian, a Luxury Collection Resort. We regret to learn that our resort did not meet your expectations and we apologize for our shortcomings. Please know that your comments were shared with our executive management team, as we value such feedback because it allows us to evaluate and enhance our products and services to best serve our guests. Thank you again for sharing your honest feedback.
Warmest aloha,

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