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“Old World Service at its best”

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The Royal Hawaiian, a Luxury Collection Resort
Ranked #17 of 84 Hotels in Honolulu
Certificate of Excellence
Marin County, California
Level 5 Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Old World Service at its best”
Reviewed February 26, 2013

Just returned from a 5 nights stay at TRH. Lovely hotel with incredible service at every turn. Rooms are rather small and bathroom ridiculously small, especially with two children and two adults all sharing. We had an inside courtyard room and it was DARK and gloomy. Location is great if you want to be in the thick of things of Waikiki - all of the major boutiques and chain restaurants. Beach is ridiculously crowded; you are separated from your neighbor by about two feet. And while the surf is fun, it's also so crowded, it's a bit nerve-wracking. You can rent an umbrella/two chairs from hotel for $50/day (rip off).

If you want to stay in Waikiki, this is the hotel, but be warned: it's CROWDED!

  • Stayed February 2013, traveled with family
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Helpful?
Thank Loebi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 11, 2013
Aloha Loebi,

Thank you for taking a moment to share your experience at the The Royal Hawaiian. We strive to provide uncompromising service to all our guests and we are pleased to hear you experienced this first hand. We look forward to having you back again in the near future.
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Traveler tips help you choose the right room.   Room tips (902)
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English first
Newark, Delaware
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 26, 2013

The Royal Hawaiian was luxurious....stunning...the lobby and entire downstairs is open-air and just spectacular. We stayed for our honeymoon. The staff are friendly and want to make you happy- we were greeted with pink lemonade and banana bread at check-in. We had a gadenview room. The decor of the entire place was a very classic-yet-modern look. The pool and jacuzzi overlooking the water was breath-taking. The hotel is in a good location for walking to other attractions. It was definately a 5 star experience that we will never forget.

  • Stayed March 2012, traveled with family
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Helpful?
Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 11, 2013
Aloha Kelly M,

Congratulations on your recent nuptials. We are honored that you chose to celebrate this milestone in your life at The Royal Hawaiian. It is a joy to read your recent review of The Royal Hawaiian. Our unique destination, unrivaled accommodations and exceptional hotel ambassadors are the foundations of The Royal Hawaiian. We pride ourselves on our personalized service, and we are delighted that you were able to experience this first hand. Your kind comments with our team.

We look forward to welcoming you back for many anniversaries to come.

Warmest regards,
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Sydney, Australia
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 25, 2013

This is a lovely hotel that blends historic and modern features nicely. There were a few small issues during my stay that make me bump it down to 4 rather than 5, but the staff were friendly and helpful.

The Tower Ocean View room was a good size, as was the bathroom. Housekeeping didn't replace all the bathroom amenities used each day, which is one of my pet peeves, but otherwise did a good job. I did have some problems connecting to the internet, it seemed to be a bit patchy.

Overall, the stay at this hotel was very good and I would definitely stay again.

  • Stayed January 2013, traveled on business
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Helpful?
Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 27, 2013
Aloha Jane M.

Thank you for taking the time to share feedback about your most recent stay. We pride ourselves in providing a flawless experience for our guests that surpasses expectations. Here at The Royal Hawaiian we understand the importance of connecting with family and friends. We apologize that the experience was anything less than exceptional. We will certainly follow-up with product monitoring to ensure everything is working properly. Your feedback regarding the bath amenities will be review with our management team for continued training.

Thank again for your time. We look forward to welcoming you back to Waikiki’s luxury resort of choice for your next Hawaiian holiday.
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North Andover, Massachusetts
Level 3 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 25, 2013

I loved this hotel, so pretty. I definitely want to return someday. Breakfasts on the beach were amazing. The beach bar was a lot of fun. Best Mai Tai's too. Had a $20 hot dog for lunch. Not my typical coice for lunch, but I was curiuos about a $20 hot dog. Well, It was deliciuos. Enough to share. Had it twice as a matter of fact. :-) I just had such a wonderful time. That's all I can say.

  • Stayed May 2012, traveled as a couple
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Helpful?
Thank darl333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 27, 2013
Aloha Darl333,

We are pleased to hear that you enjoy your stay. Mahalo for taking the time to share your experience. Our distinctive location and exceptional service make The Royal Hawaiian the luxury resort in the heart of Waikiki and we appreciate your acknowledgement. It will be our pleasure to welcome you back for your next Hawaiian vacation!
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San Diego, CA
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 25, 2013

Lovely! When in Oahu, stay at the Pink Hotel! It's calm, clean and offers a private roped off beach for the guests. Yes, you are part of the masses, but you have a lounge chair, and a server and the comforts! The room was small, we booked a suite, and receive a double room, and that was disappointing, but overall, it was quiet and super comfy!

Room Tip: The rooms are pricey. Try and book early for a discount.
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  • Stayed March 2012, traveled with friends
    • Value
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Helpful?
Thank CDKMCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 27, 2013
Aloha CDKMCK,

The Resort Ambassadors at The Royal Hawaiian take great pride in providing flawless experiences and service for our guests. It is a pleasure to hear from discerning guests such as yourselves having a wonderful time on our beautiful island home.

Thank you for selecting The Royal Hawaiian for your Hawaiian holiday. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 23, 2013

I usually stay with close friends who live in Oahu but decided to try the Waikiki experience this time for the 3 day weekend. The Royal Hawaiian was perfect.
Check in was very easy and they provide a hospitality suite for those who arrive early and waiting for the rooms to be ready. Very nice touch! The staff were extremely helpful, attentive, and very friendly. In spite of having to work with the chaos of large groups and people of all nationalities descending onto their island and hotel, I observed the staff to always keep it cool and work through the language barriers very smoothly. Complimentary breakfast was great. The rooms were more spacious than I expected and I had nice ground floor room. There were some ants in the bathroom but not a big deal. I did not have a car so with the hotel so close to the downtown shopping areas and restaurants, it was well convenient. I did eat a few meals in the restaurant by the beach and the food was so good and large portions. I have to say the staff was always friendly but probably overworked. The beach/pool staff were constantly busy as well and hats off to them for all their nonstop hard work. Their jobs looked physically demanding as they were constantly putting out lounge chairs, moving them around according to the path of the sun, packing them up, setting up umbrellas, providing wait service, etc. I felt guilty relaxing as I observed them working but I am sure the hotel guests felt pampered. The hotel was nice to lend me a couple of beach towels to take to Hanauma Bay without hesitation and yes, I returned them. There were opportunities to learn surfing and water activities bookable from the hotel pool area which made it easy for guests. I had a spa treatment there which was average but nice as it was outdoors. Knowing the history of the Royal Hawaiian and Waikiki, Oahu, it met all of my expectations.

  • Stayed February 2013, traveled on business
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Helpful?
Thank voluntourista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 26, 2013
Aloha Voluntourista,

Thank you for taking the time to share your experience at The Royal Hawaiian. We sincerely appreciate your recognition. It was a pleasure to read, “The staff was extremely helpful, attentive, and very friendly.” Our resort ambassadors are what make The Royal Hawaiian truly extraordinary. Each hotel ambassador enjoys curating authentic experiences for each guest. We hope these Royal memories will be your favorite travel stories to share again and again.
We agree that our Beach/Pool ambassadors work extremely hard and we will be sure to share your compliments with them.

We look forward to welcoming you back to The Royal Hawaiian again soon.
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Northern Virginia, Virginia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 21, 2013

I began staying in the hotel as a child and then on and off for years. The hotel was closed for a full year in 2008, I believe, while they did a complete remodel. We had a garden suite and it was a delightful. I strongly suggest that you try and reserve in what was the original building. The rooms are more spacious. The housekeeping personnel were fantastic as was the turn down service. The hotel itself is full of fantastic flower arrangements that are huge and unusual. The Royal Hawaiian which was mostly by itself when I first started going there is now hidden but once there? An island of beauty. The complimentary breakfast that we had was superb which leads me to a problem: The management said that this breakfast was not part of our package - I mean the manager on duty. Calls to agent and "yes" and they called the hotel. We went down to retrieve our coupons and then manager said NO. Another email to agency and the next day we had a message and an envelope was in our room. Now the list price of this room is $845 per night and the management arm wrestled us over five breakfasts for two? We did get them for the last three days. That aside - the hotel is wonderful!

Room Tip: Garden Rooms in the original building
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  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank SPCinOLYMPIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 26, 2013
Aloha SPCinOLYMPIA,

We thank you for your gracious review and for selecting our Resort as the luxury destination for your Hawaiian vacation. We are thrilled to hear that you are as charmed by The Royal Hawaiian’s iconic beauty as we are. We are very proud to be the stewards of its historic grounds and to be able to share its legacy with our guests. We apologize for the inconvenience regarding the breakfast vouchers, but happy to hear that we were able to find a resolultion before your departure. We look forward to welcoming you back to our lovely island home.
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Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Property: The Royal Hawaiian, a Luxury Collection Resort
Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Honolulu
#7 Spa Hotel in Honolulu
#8 On the Beach Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

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