Having been here before, to my surprise they now charge $45 per person to have a chair on the hotel part of the beach. This was a shock to have sprung on me at the hotel on walking to the beach. The hotel has been open since 1927, and for the 80 years from then until now, the chairs on the beach were considered included in your room rate. On top of that, the hotel charges a mandatory $40 per day "resort fee." Wouldn't you think all the hotel would be included in that? When I expressed my views to the staff, the beach people were indifferent and said, "You can sit at the pool for free." There was not a single empty place in the pool ... all the spots were full. Much of the pool has been taken by "cabanas" for which they charge about $100 a day. There was a time when the reputation of the hotel was they would do anything for you. Now I wonder. The "beach boys," who used to be hotel employees and were great, are now replaced by "independent contractors" or an outside owner. Don't know if you can sell something like that, but they said something in that ballpark. Perhaps all this could be overlooked if the hotel did not skimp on maintenance. At about $500 a night you expect something very good. On this trip, the flaws were:
--long check in lines
--furniture in the room was beat up and had paint chipped off and needed to be replaced. That furniture is not expensive to replace.
--there was no place to plug in the computer at the desk. All the sockets were full.
--The buttons don't work on the phone, such as for front desk. Every call goes to "guest services" which refuses to let you talk to stations such as the bell desk. You ask to be connected there and they say, "I will pass your message on to them."
--The windows don't open properly. The crank doesn't work. You have to use your fingernails to pry them open and then push them manually.
--There is always an event there, and so there are parts of the hotel where you are told you can not go at times.
All this for $500 a night? You can have a much better time for that money at any of the other islands, the Big Island and Kauai being my favorites.
The positives are the old time staff members who are delightful, and the sheets. But the long time staff members are fewer than they were.
- Official Description (provided by the hotel):
- Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more less
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- Also Known As:
- The Royal Hawaiian, a Luxury Collection Hotel Honolulu
- Royal Hawaiian Honolulu
- The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu