We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nickeled and Dimed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Royal Hawaiian, a Luxury Collection Resort
Ranked #17 of 84 Hotels in Honolulu
Certificate of Excellence
Los Angeles
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Nickeled and Dimed”
Reviewed January 26, 2013

Having been here before, to my surprise they now charge $45 per person to have a chair on the hotel part of the beach. This was a shock to have sprung on me at the hotel on walking to the beach. The hotel has been open since 1927, and for the 80 years from then until now, the chairs on the beach were considered included in your room rate. On top of that, the hotel charges a mandatory $40 per day "resort fee." Wouldn't you think all the hotel would be included in that? When I expressed my views to the staff, the beach people were indifferent and said, "You can sit at the pool for free." There was not a single empty place in the pool ... all the spots were full. Much of the pool has been taken by "cabanas" for which they charge about $100 a day. There was a time when the reputation of the hotel was they would do anything for you. Now I wonder. The "beach boys," who used to be hotel employees and were great, are now replaced by "independent contractors" or an outside owner. Don't know if you can sell something like that, but they said something in that ballpark. Perhaps all this could be overlooked if the hotel did not skimp on maintenance. At about $500 a night you expect something very good. On this trip, the flaws were:
--long check in lines
--furniture in the room was beat up and had paint chipped off and needed to be replaced. That furniture is not expensive to replace.
--there was no place to plug in the computer at the desk. All the sockets were full.
--The buttons don't work on the phone, such as for front desk. Every call goes to "guest services" which refuses to let you talk to stations such as the bell desk. You ask to be connected there and they say, "I will pass your message on to them."
--The windows don't open properly. The crank doesn't work. You have to use your fingernails to pry them open and then push them manually.
--There is always an event there, and so there are parts of the hotel where you are told you can not go at times.
All this for $500 a night? You can have a much better time for that money at any of the other islands, the Big Island and Kauai being my favorites.
The positives are the old time staff members who are delightful, and the sheets. But the long time staff members are fewer than they were.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hawaii-Fan-from-LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 3, 2013
Aloha Hawaii-Fan-from-LA,

We want to thank you for your loyalty to The Royal Hawaiian and for sharing your comments on TripAdvisor.

We do apologize that we fell short of delivering the amenities and services you deserve and expect from a Luxury Collection Resort. We pride ourselves in providing flawless experiences for our guests that surpasses expectations.

We value all feedback and have shared your comments with our senior management team. We do however appreciate your acknowledgement about the hotel ambassadors being “delightful.”

We hope you will reconsider and allow us an opportunity to regain your confidence and welcome you back again to The Royal Hawaiian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,655 reviews from our community

Traveler rating
    2,097
    874
    390
    173
    121
See reviews for
1,112
1,688
134
185
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (888)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hershey, PA
Level Contributor
178 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
Reviewed January 25, 2013

Every once in awhile a frequent traveler has their number come up and it's time for a bad hotel experience. Well I guess it was my turn. Nearly everything went wrong here: from missed private transfers (would have been helpful to know the driver meets you at the gate and not baggage claim like every other airport in the world), wrong room assignment (even though there were two (2) reconfirmation phone calls - one direct and one to SPG desk), malfunctioning room items, incorrect spa reservations, nonexistent bellman service, nonexistent beach services, etc, etc. I don't care to recount it all as you get the picture. My biggest gripe was the mandatory 18% gratuity added to my spa treatment. EVERYWHERE else it is at the guest's discretion. That was a first for me. An informal poll of locals turns up that the Halekulani is the most preferred luxury hotel in Waikiki. So for the same price, go for the gold and leave this old pink palace to the uninformed.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Ryan.W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 11, 2013
Aloha,

Thank you for sharing your comments on TripAdvisor. We truly regret to learn the details of your experience, as this is certainly not typical of the level of service we provide at The Royal Hawaiian.

I am pleased to hear that you were in direct contact with our Director of Rooms and were able to find a resolution and offer an understanding of your experiences.

We hope that you will allow us another opportunity to demonstrate our signature hospitality, for which The Royal Hawaiian brand is known.

Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, England
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 24, 2013

My husband and I stayed here on our honeymoon in October for 4 nights and had an amazing stay. Firstly, in sight of all the high rise hotels this is a beautiful hotel in an excellent location right on Waikiki Beach.
Pros -
Beautiful rooms with old Hawaii charm, we stayed in the old part and I would highly recommend this as the rooms are beautiful and well maintained, bathroom wasn’t huge but perfectly formed!
The beach is great and the private area for guests was fantastic as I hate lying in the sand and the sun beds were comfy with an umbrella for some shade when needed!
The bar is really nice and so were the staff, I would recommend the cocktails and the bar snacks, these were amazing! The entertainment in the evening was also nice, relaxed but enjoyable and very Hawaiian!
Location was perfect as it is tucked away from the main road but you walk 2minutes around the corner and you are in the hustle and bustle of Honolulu with all the amazing shops and restaurants to frequent!
Cons –
Parking – not a big issue but there wasn’t any on site, so you will need to park in the multi-storey a few minutes walk away, this is fine but make sure you drop all you luggage off prior to parking!
Pool – as it was very small and felt like it was in the shade a lot (this can be good or bad depending on your preference!) so if you like a big pool then don’t expect much, we personally were not bothered as the beach was amazing!
We would definitely stay here again, it would be our pleasure!

Room Tip: Stay in the old part - just beautiful!
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SpookandtheBasset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 3, 2013
Aloha SpookandtheBasset,

It has been a pleasure reading your review. Thank you for taking the time to share your experiences and for submitting a very thoughtful review. We truly appreciate your feedback and endorsement of our resort.

Our hotel ambassadors has a commitment to each guest to create exceptional experiences. Creating spaces with “old Hawaii charm”, rich textures, beautiful lighting and amenities at an arm’s reach where guests never want to leave is our ultimate goal. We take pride in continuing the legacy of The Royal Hawaiian’s iconic past. I am pleased to hear of your exceptional visit and have shared your comments with our managers and hotel ambassadors.

We look forward to welcoming you back to The Royal Hawaiian as our ohana.
With warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Michigan
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 23, 2013

This property was great. This was a spectacular hotel in the heart of Waikiki beach and was close to everything there. Beautiful sunsets from the beach and the MaiTai bar. The drinks were awesome. The only downside was that the pool was small and closed early (5 pm).

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melanie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 3, 2013
Aloha Melanie K,

Mahalo for your endorsement and kind compliments of The Royal Hawaiian. We look forward to the next opportunity to welcoming you back to Waikiki’s luxury resort destination.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 23, 2013

The hotel itself is amazing, the staff is eager to please and there is a never say no attitude. The only negative is that the pool is the size of an oversized jacuzzi. You can go in to get wet, but swimming is an impossibility. Everything else is super

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Randy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 3, 2013
Aloha Randy G,

Mahalo for your kind compliments on TripAdvisor. We truly appreciate you taking the time to share your experience. Our unique destination and unrivaled accommodations are the foundations of The Royal Hawaiian. We look forward to welcoming you back to our beautiful island home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsdale, New Jersey
Level Contributor
286 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed January 23, 2013

While the hotel itself is beautiful, there is much lacking in order for this to be considered a luxury collection of SPG. Check in was fine. The room small. Our first disappointment was when the bathroom was stocked properly - no shampoo, not enough towels. Called and this was sent up, yet we experienced this 3 out of 4 nights. First morning, they couldn't find our car! We finally spoke with a manager who did try to make it right. This was Monica, who was outstanding throughout the rest of our stay. Anything we needed, it was Monica who dealt with it with the greatest smile. Trying to get a towel or two to sit at the beach (you need to spend $50 for a chaise on the beach) was daunting. The person handing out towels couldn't believe we would just sit on the beach with no chaise. Would I go back? Probably not, there are other hotels to try.

Room Tip: old building, the rooms are very small
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BarbaraSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 3, 2013
Aloha BarbaraSS,

We are pleased that you had a wonderful visit at The Royal Hawaiian. Our impeccable service and unrivaled accommodations are the foundations of The Royal Hawaiian. We are disappointed that the experience with our housekeeping team was anything less than exceptional. Your comments have been shared with our management team for follow-up.

We hope that you will allow us another opportunity to demonstrate our signature hospitality, for which The Royal Hawaiian is known.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 23, 2013

The Royal Hawaiian is a classic, and having seen it before the renovation, I was very impressed with the changes. I opted for a tower ocean-front room in order to have a lanai and view of the fireworks on New Year’s Eve, and my room on the 17th floor did not disappoint. However, the historic wing looks beautiful and I might opt for that if I find myself lucky enough to stay there again.

I remember getting up a 6am on past rips to get a free set of chairs and umbrella on the beach, so even though there is now a fee, I liked being able to go online prior to my stay and choosing the exact placement for my umbrella on the beach at http://www.royalhawaiianbeach.com. What is omitted from the chair map is an additional 4-5 rows of chairs and brown umbrellas in front of the umbrellas numbered 1-12, so pick something farther east or rent ocean front chairs from Aloha Beach Services if that matters.

My biggest pet peeve is the $25 resort fee...I don’t really have a need for most of the services and I wish they would make it optional or incorporate it into the room charge.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ao23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 3, 2013
Aloha ao23 ,

Thank you for taking a moment to share your experience at The Royal Hawaiian. I am pleased to hear you enjoyed the comforts of your guest room and the service you were provided. We appreciate your loyalty and look forward to welcoming you back for your next Hawaiian vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Honolulu hotels
Waikiki
Halekulani Hotel
Halekulani Hotel
#8 of 84 in Honolulu
4.5 of 5 bubbles 2,483 reviews
Waikiki
Outrigger Waikiki Beach Resort
Show Prices
Show Prices
Show Prices
Waikiki
The Modern Honolulu
The Modern Honolulu
#5 of 84 in Honolulu
4.5 of 5 bubbles 3,856 reviews
Hilton Waikiki Beach
#26 of 84 in Honolulu
4.0 of 5 bubbles 4,252 reviews
Waikiki
Moana Surfrider, A Westin Resort & Spa
Show Prices
Show Prices
Show Prices

Been to The Royal Hawaiian, a Luxury Collection Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Property: The Royal Hawaiian, a Luxury Collection Resort
Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Honolulu
#7 Spa Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Travelocity, Hotels.com, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your The Royal Hawaiian, a Luxury Collection Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing