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The Royal Hawaiian, A Luxury Collection Resort, Waikiki
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Reviews (4,120)
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Reviewed November 6, 2012

Was here on my honeymoon , great hotel with a great location , centre of all activities , close to great shopping , restaurant ,bang on the beach , it's a pink palace . Stayed. 4 nights here , will come back again for sure .

  • Stayed: December 2011, traveled as a couple
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Thank Anurag327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded November 13, 2012

Aloha Anurag327,

Congratulations on your recent nuptials. We are thrilled that you selected The Royal Hawaiian to share in a special time in your life.

Mahalo for taking the time to post a review and for sharing your experience. Our distinctive location and exceptional service make The Royal Hawaiian the luxury resort in Waikiki and we appreciate your acknowledgement. It will be our pleasure to welcome you back to The Royal Hawaiian for many more anniversaries to come!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

Location in Waikiki is tops as are the staff. The Beach Boys (some are girls) provide excellent service, led by long time Supervisor Chuck. Everything is done to make your visit something to remember. GM Kelly has done an excellent job during her years at the Royal. Monica and Cori take excellent care in getting the room type desired. We just made our 30th visit since 1988 and continue to recommend the Royal Hawaiian to all of our friends.

  • Stayed: October 2012, traveled as a couple
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Thank billkathy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded November 13, 2012

Aloha Bill and Kathy,

Many mahalos for your gracious compliments and your continued loyalty to The Royal Hawaiian. It is always a pleasure to welcome you back upon each visit. You are truly a part of our Royal ohana. We all look forward to welcoming you back to the resort as our ohana (family).

Warmest wishes

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Reviewed November 5, 2012

Stayed at the Royal Hawaiian in October with my wife. We left the kids on Maui with their grandmother and had a great couple of days on Oahu. I prefer the out lying islands of Hawaii and even the north shore of Oahu over the city however my wife wanted to hit some shopping areas, take a cool surf lesson and have a variety of restaurants to choose from.
The Royal Hawaiian is a great hotel. They have changed the entrance and done a very impressive remodel. Upon check - in we were upgraded to a fabulous suite that had incredibly high ceilings, two huge rooms and a wonderful bathroom. The room was first class all the way.
The check-in process was easy, fast and very comfortable.
The concierge booked us a couple dinner reservations and each recommended restaurant was perfect.
Location, Location Location. If you are going to be in a big city in Hawaii then the Royal Hawaiian is a perfect location with amazing views of diamond head and within walking distance to all Honolulu has to offer. The beach area felt private with good service and comfortable chairs.
The surf lessons we had booked right through the Hotel were fantastic. A great instructor that took his time with us and made sure we caught some good waves. I can honestly say it was the best surf experience of my life.
The food at the hotel was good, not great. The breakfast staff was a little strange but overall didn't impact the picture perfect setting or our island mood.
I love Starwoods Luxury Collection hotels! You can always count on a certain level of service and the Royal Hawaiian hit the mark on that again. We loved the Pink Lady.

Room Tip: Ocean front with views of Diamond head are great. If you get offered a suite on the garden side take it also as the room is worth it.
  • Stayed: October 2012, traveled as a couple
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Thank vandelay09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded November 13, 2012

Aloha vandelay09,

Mahalo for taking the time to write such a thoughtful review and for your continued loyalty to The Luxury Collection family.

In Waikiki, the vibrant energy is apparent from the moment you step off the plane. We are so pleased that you found The Royal Hawaiian to be a luxurious escape in the heart of the city. We will be sure our world-class Concierge Ambassadors receive the recognition for taking such exceptional care of you.

We look forward to welcoming you back to Waikiki’s luxury resort of choice for your next Hawaiian vacation.

Warmest aloha,

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Reviewed November 5, 2012

My husband and I just returned from an extraordinary second honeymoon at the Royal Hawaiian from Oct 17 to the 25th. For personal and professional travel--including when I served as a Presidential Appointee--I've stayed in some of the finest hotels in the world in nearly 40 countries, and none matched the experience of the Royal Hawaiian. Everything was perfect, but there were two factors that made it stand out: the service and the atmosphere of complete serenity. In terms of service, no request was too large or small, and everyone from the concierge to the maids made us feel like we were truly welcome guests. The serentiy came from beautiful surroundings, meticulous gardens--and being part of, yet set apart, from the bustle of Waikiki. Everything was at our doorstep, yet as soon as we entered the Royal Hawaiian grounds, it was like being a world apart. In terms of facilities, it had everything we needed--shops, fabulous food, the best luau on Oahu, and even Hawaiian crafts. The Coconut Lanai was our favorite spot at the end of the day. And although other guests have commented on the pool, I did not find it small--as there was the "megapool" shared with the Sheraton; the beauty of that is that all the children and teens went to the megapool, leaving the oval pool a perfect place to sun oneself in peace. I was also perfectly happy with what the Royal Hawaiian Hotel offered in way of restaurant, bar, shops; the larger hotels, with all the comotion that comes with them, had none of the Royal Hawaiian's elegance, sophistication, serenity--and tranquility. Finally, when the management found out it was our second honeymoon, we received a number of wonderful perks. I can say with all sincerity that we are already planning our return visit to the Pink Palace for our next anniversary in 2013.

Room Tip: Ask for a junior suite overlooking the garden, it was blissfully quiet.
  • Stayed: October 2012, traveled as a couple
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1  Thank MMPB1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded November 13, 2012

Aloha MMPB1963

We are delighted that you had chosen The Royal Hawaiian to celebrate an important milestone.

Located in the heart of downtown Waikiki, The Royal Hawaiian is an architectural gem blending classic elegance with the finest features of modern luxury treasured by many of our guests. We appreciate your acknowledgement.

Our distinctive location and exceptional service truly make The Royal Hawaiian the luxury resort in Waikiki and we look forward to welcoming you back for your next Hawaiian holiday.

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Reviewed November 5, 2012

My wife and I enjoyed three nights at "The Royal Hawaiian Hotel - A Luxury Collection Resort" from November 2 to 5, 2012. It was our third stay at The Royal Hawaiian Hotel in the past eighteen months, and probably the best of our three stays.

Much has been written about The Royal Hawaiian Hotel. I believe that one either loves The Royal Hawaiian Hotel (and all it's history and quirks), or else is indifferent to The Royal Hawaiian Hotel. For those people that are indifferent, The Royal Hawaiian Hotel will seem expensive and old fashioned. To those like my wife and myself that love The Royal Hawaiian Resort, it is a special place, straight out of the Waikiki glory years of the 1920s and 1930s, with an atmosphere that says "Hawaii" like no other Oahu property can.

We stayed in room 269, an ocean-view mini-suite with a King bed and located above the small but functional swimming pool, in the historic old part of The Royal Hawaiian Hotel. We always stay in the historic old building. The well appointed rooms with ten foot ceilings and marble restrooms in the older historic part of the hotel, restored in 2008 and 2009 as part of a complete overhaul of The Royal Hawaiian Hotel, cannot in my opinion be matched by the new wing in the hotel or in by any of the other modern hotels that have sprouted up like weeds over the past sixty years in Waikiki. The Royal Hawaiian Hotel truly is "The Pink Palace".

Pros:

1. Great ambience.

2. Great location on the beach in the heart of Waikiki, and within walking distance of everything, including The Ala Moana Shopping Mall, one of the coolest shopping malls on the planet Earth.

3. Excellent service by the employees generally, and by the room cleaning staff, front desk staff, and bell hops in particular.

4. Small but functional outdoor swimming pool, located beside the restaurant and overlooking the Pacific Ocean.

5. Smoke free environment (with limited outdoor designated smoking areas).


Cons:

1. The dreaded and stupid "resort fee". I will never understand resort fees. They are a dishonest way of adding $25 plus tax to an already expensive room rate. Resort fees are not optional, so just include the stupid things in the room rate. Instead of advertising the room at $315 per night, plus tax and resort fees, man up and tell the truth. The room rate is $340 per night plus 9.25% Occupancy Tax and a further 4.712% General Excise Tax, for a nightly rate of $385.16.

2. Wireless Internet is included with the resort fee. Sort of. You see, despite the extensive renovations to The Royal Hawaiian Hotel in 2008 and 2009, someone forgot to install a wireless Internet system that actually works throughout the hotel, gardens and swimming pool area. My wife and I each had iPhones and laptop computers, yet we could not get Internet at times in our room or at the pool on any of our devices (interestingly, we did get a strong signal from the neighbouring Outrigger Waikiki Hotel in both our room and by the pool). In 2012, there really is no excuse for poor wireless Internet, especially when the customer is being charged a resort fee. The management should be embarrassed to provide such poor wireless Internet reception.

3. The 37 inch flat screen televisions are a joke. Reception is not in high definition. In fact, most channels are poor quality and the volume did not work for about a third of the channels. Again, in 2012, there really is no excuse for failing to have crystal clear high definition tv. The management should be embarrassed to provide such poor quality tv.

Conclusion:

Overall, we love The Royal Hawaiian Resort. Management needs to man-up and fix the poor wireless Internet and tv reception problems, but we do not let those problems negate an otherwise wonderful holiday experience. On a scale of 1 to 10, where 1 is terrible and 10 is perfect, I rate The Royal Hawaiian Hotel as a solid 8.

Room Tip: Stay in the original historic building!
  • Stayed: November 2012, traveled as a couple
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1  Thank carfaxdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded November 7, 2012

Aloha Mr. David P,

Mahalo for the very thoughtful review and for your continue loyalty to The Royal Hawaiian and the Starwood Ohana. We are pleased to hear that you had such a memorable stay. We truly appreciate your feedback and endorsement of our resort.

As it, turns out our senior leaders have been challenged with the wiring of the cable and internet connection. They have been actively working with specialists to find a solution for the spotty reception. Being a part of a historical resistor and the physical architecture has groomed a set of leaders who are unrelenting with finding creative solutions. Please know that we are working diligently and truly hope to find a resolution before your next visit.

Be sure to let us know about your next visit. We look forward to welcoming you back to The Royal Hawaiian as our ohana.

Warmest aloha

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