I was planning to propose for my 6 months and planned this trip accordingly. I requested a tower room on the 16th floor corner for months,. I spoke to everyone at the hotel, documented by emails, dates, times etc. Walter at the front desk, Leimomi, Evan the manager. Starwoods since I am a gold member etc. I even called the day before and they said I had the room. The reason this location was such a big deal is my girlfriend is a balcony fanatic and I was going to propse on the balcony. When I got there, we did not get the room, our balcony was shaded, my girlfriend was bummed and proposing on the balcony was out of the question. I spoke to all the hotel staff, as well as left messages for the general manager, nothing was done to move us. My last hope was to propose on the beach the next day. We had reserved an umbrella and chairs on the beach and my girlfriend loves the beach! I spoke to the staff and they specifically said this was the front row and nothing between the chairs and the water. We come out and there is 2 rows of chaird in front of us, all full and the hotel was full too. Needless to say I did not propose this trip, it was one nightmare after another and zero accomodation from the staff. Would never come again.
- Official Description (provided by the hotel):
- Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more less
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- Also Known As:
- The Royal Hawaiian, a Luxury Collection Hotel Honolulu
- Royal Hawaiian Honolulu
- The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu