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“Room smelled terribly”

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Aston at the Executive Centre Hotel
Ranked #65 of 84 Hotels in Honolulu
Houston, TX
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Room smelled terribly”
1 of 5 bubbles Reviewed December 25, 2006

Our sole purpose for going to Honolulu was to go to the U2 concert, so we arrived at the hotel after midnight. We did appreciate that the hotel kept our room for us, even though we arrived so late.

Upon entering the room, it smelled of old cooking oil, almost like the previous owners (the room used to be a condo or apartment) did a lot of deep frying in the apartment. The apartment is very spacious, but the cleanliness of the room was another story. Even though everything was orderly, it just didn't seem clean. Also, when we took our showers, the water wasn't even hot enough. It was just lukewarm.

  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank sneakychris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveCentre, General Manager at Aston at the Executive Centre Hotel, responded to this review, January 15, 2008
Aloha sneakychris from Houston, TX,

I am sorry that you did not have a positive experience at our hotel. We do our best to ensure that our guests are happy and that we meet their expectations.

I am concerned about your statements regarding the condition of your room. It appears that your general impression of room cleanliness was influenced by the smell that you encountered as you had no specific cleanliness discrepancies mentioned in your review. Upon personally inspecting the room you stayed in, the room is very clean and in excellent condition.

We care very much about our guests and their comfort. We wish that you contacted the hotel staff or management about your concerns during your stay. We would have done all that we can to assist in improving your experience prior to your departure.

Thank you for taking the time to post a review on the ResortQuest Executive Centre.

If anyone has any questions or concerns about our hotel, please feel free to contact me directly at clem.lagundimao@resortquesthawaii.com.

Clem Lagundimao
General Manager
ResortQuest at the Executive Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
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English first
Hawaii
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed December 15, 2006

I spent two nights at this hotel when I ran the Honolulu Marathon. I brought along my 4 year old son and my babysitter and had requested two double beds. Upon arrival, we had trouble using our room key to get the elevator to work and got to our room to find just one double bed. I called about the bed situation and they brought us a rollaway (not an acceptable solution in my opinion). Then I was really looking forward to relaxing by the pool and jacuzzi after the race, only to find out that the pool/jacuzzi was closed for resurfacing! The parking was 12.50 per day and EVERYTHING closes in the area on Sunday (even the Jamba Juice and Starbucks!), and everything else closes by 6pm on regular days. The room had a nice big tub with jets, but the water was often lukewarm and not hot enough to enjoy a nice tub bath. I will not stay here again.

  • Liked — Large room with kitchen, close to airport
  • Disliked — Everything closes and hot water minimal, pool was closed during my stay
  • Tips/Secrets — Don't stay here if it's a pleasure trip
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank turbogurl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed November 10, 2006

Arriving at 10 PM in Honolulu from Phoenix, we needed a nice place to sleep the night before taking a 1 week cruise . This hotel was 3 blocks from the cruise pier which seemed like a perfect choice. It is a suite hotel consisting of the top 10 floors in a 40 story building. Our oceanview suite was on the 37th floor and was quite spacious and clean. With floor to ceiling wrap around windows in the living room and bedroom, it seemed as though we were soaring high above Honolulu. The furniture in the oceanview suite we were given was of a tropical decor and seemed to be new and costly. The bed was comfortable; and since the building was mirrored from the outside, there was no need for us to shut the drapes for privacy's sake. Thus, when you were in bed, surrounded by all that open floor to ceiling window area, you felt like you were sleeping in the sky. It was an amazing hotel experience. Free Continental Breakfast in the club room was fresh and tasty, with a nice variety. The one and only negative I found with this property is the unfriendly staff at the reception front desk. When we arrived around 10 PM and again at checkout 11 AM the next morning - each of the men staffing the reception area definitely needed attitude adjustments. They wouldn't crack a smile for nothing. It's such a shame that such a nice property is represented by such sourpusses.

  • Liked — floor to ceiling wrap around windows throughout suite at 37 floors up
  • Disliked — bedroom could have been larger
  • Tips/Secrets — Inquire about a discounted rate, such as Entertainment Rate
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
5 Thank ginatony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginia
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed September 22, 2006

During a recent business trip to Oahu, we stayed at the Executive center on Bishop Street. Yes the views are wonderful, especially from the 40th floor bkfst room! If you can get up in time to catch the fresh donuts in the monring before they are gone they are the best BUT to often we arrived to "nothing left." The room size was very nice, but with only 1 chair, we found the furniture lacking. The rooms and baths probably haven't been updated since the hotel was bulit and it really showed. The parking garage was convenient but like another review said you had to go to a separate building, and the drive up/down was tricky. Unfortunately we were located on the 22nd floor which had alot of residents and every night when we came back we returned to the SMELL of what seemed to be KIM CHEE or SAURKRAUT! All our clothes needed laundering upon returning home. Location wise, it was fantastic for my husbands business meetings accross the island, being very convenient to H1, Nimitz Blvd and Napli Hwy. The rate was good, he would like to find another option that had better overall service and room amenities.

  • Liked — views from room
  • Disliked — smells and needing renovations
  • Tips/Secrets — good downtown lcoation, but don't expect 4 star
  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank travelagentnancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed September 4, 2006

Average hotel with great views! The bedroom was very large and the windows were floor to ceiling, wall to wall. It was mirrored on the outside so no one can look into the room. The view was wonderful. We were on the 40th floor and when we left the shades open, it felt like we were sleeping in the sky.

Unfortunately, the living space had no comfortable couch and the t.v. was in the bedroom. It was more like a kitchen/dining room area with a small table and four chairs. Adequate fridge but no range or microwave (could request one for a charge).

Although the bed was comfortable, the furnishings were quite dated. The room was tidy, but the doors to the bathroom and bedroom were dirty.

Elevators were extremely slow! To get to our car, we had to go to the lobby and then get onto another set of elevators.

Hotel would be great for the business traveler as it is a convenient location right in downtown. Very close to all the businesses and great restaurants.

Would consider staying here again if we don't want to stay in Waikiki. We've been pretty satisfied with the Resort Quest Hotels

  • Liked — Great views due to the floor to ceiling, wall to wall windows.
  • Disliked — No couch and t.v. in the living room and no microwave that comes standard with the room.
  • Stayed August 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank We-Travel-The-World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed April 22, 2006

I stayed in the Resort Quest Executive Center for 2 nights for business. The room was large, clean and everything worked well! The TVs were a little small (20") and the sofa was nice but only a two seater - ok for opposite sexes, but too "comfy" for couple of guys. I would definitely stay there again!

  • Stayed April 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHILADELPHIA
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 bubbles Reviewed March 4, 2006

I stayed in room 406 of the Executive Center Feb 11th for one night while going to the Big Island. The room I paid for was "Mountain View" but all I saw was Bishop Street and the building across the street. The room had one window in the bedroom and it was a depressing place to stay. My friend, who also paid for a "Mountain View" room stayed in 3507 and had a lovely view with windows a plenty. The breakfast on the 40th floor was nice but no one replesnished anything when we were there. My room was spartanly furnished and the refrigerator had mold on the strip. I was not pleases with this place. The location is great but this is the worst Resortquest property I have been in.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JTB9110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston at the Executive Centre Hotel

Property: Aston at the Executive Centre Hotel
Address: 1088 Bishop St, Honolulu, Oahu, HI 96813-3141 (Formerly ResortQuest at the Executive Centre Hotel)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Downtown Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 84 Hotels in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Aston at the Executive Centre Hotel 3*
Number of rooms: 116
Official Description (provided by the hotel):
The only all-suite hotel located in the heart of downtown Honolulu's financial district, near government offices, business and dining. With complimentary continental breakfast, free daily newspaper and business center, this property is fully equipped with all the amenities for the business traveler. ... more   less 
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Also Known As:
Aston Honolulu
Executive Centre Hotel Hawaii
Resortquest Honolulu
Aston At The Executive Centre Hotel Hawaii/Honolulu

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