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All reviews wading pool starbucks reserve reusable water bottles nordstrom rack floor to ceiling windows waikiki beach beach chairs hot tub modern hotel international market place resort fee spacious rooms king room central location beautiful room would definitely stay here again boogie boards
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Reviewed 4 weeks ago

I"ve stayed here 3 times, each time for a week. Location is great. The check in staff are friendly, and the rooms are always well cleaned. A good reliable hotel. I also appreciate the free water bottles for customers; which helps us to get water from the water machines. Thank you for considering the environment and saving plastic. I will stay here again whenever I go to Waikiki.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank davidcF6424CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dclanor, Public Relations Manager at Hyatt Centric Waikiki Beach, responded to this reviewResponded 4 weeks ago

Aloha David!

Thank you for sharing your review with us, we are happy to hear you made great use of our centric water bottles! We look forward to welcoming you back again!

Mahalo,

Hyatt Centric Ohana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

When we first arrived we were told we had an upgrade from our king bedroom to a double queen. This was our honeymoon and a king bed would have been much more ideal. Then on night two of our stay we discovered our air conditioning was not turning on. When I called down they stated they would have someone look at it. We got a call a few minutes later stating it coudn't be fixed (it almost sounded like they had been aware of the problem for a while as no one actually came to the room to check). They then said they had another room available that night. Our options at 8:30 PM were to pack everything up and change rooms or stay in our rapidly humidifying and muggy room as they could not fix the AC. Our new room was supposed to be very similar with a smaller sitting space but a bigger bathroom (with a tub). The bathroom was overall MUCH smaller. The shower was smaller and there was only one vanity (vs the two in the previous room). The sitting room was indeed smaller as well. We were just not impressed with the lack of consideration shown to us. Everything was done and said with a cheery smile but we were very disappointed to have started off our relaxing and happy honeymoon with such a poor experience.

** Also to note the chrome cast in our first room was not hooked up properly. My husband had to search behind the TV in order to find the cord and then spent quite a while trying to plug it back into the TV so that the stated service would be available for us.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank Travel33041283848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dclanor, Public Relations Manager at Hyatt Centric Waikiki Beach, responded to this reviewResponded June 10, 2019

Aloha!

Thank you so much for sharing your feedback, one of our hotel representatives will be following up with you this week. Congratulations again on your wedding, & we truly apologize for the inconvenience.


Mahalo,

Hyatt Centric Ohana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019 via mobile

1. It’s at Waikiki shopping area. A lot of restaurants nearby and most bus / shuttle pick up point.
2. Hotel staff are very friendly.
3. Room is new, clean and modern. Room is spacious. Bathroom has both bathtub and walk-in shower.
4. It’s very thoughtful that hotel offer beach umbrella, foldable chairs, beach towels, sun block, aloe Vera, and boogie board.
5. We had a ocean view room at high floor. Very quiet.

We will definitely come back again !!

Date of stay: June 2019
Trip type: Traveled as a couple
Thank a_hua1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dclanor, Public Relations Manager at Hyatt Centric Waikiki Beach, responded to this reviewResponded June 10, 2019

Aloha!

We are happy to hear you enjoyed your visit! We look forward to welcoming you back again!

Mahalo,

Hyatt Centric Ohana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019

The staff were very rude and treated us very poorly. I paid for a deluxe room and was given a regular room and after asking was moved to another regular room with no computer desk, sofa, etc that was also dirty! The furniture in the room was very dirty which I have pictures of and the bathroom shower had cracks and some of the lights did not work. The place does not look like the pictures. I was told that I could not move to another room such as the deluxe room that I paid for because the hotel was full, however I went online and there were plenty of rooms available. In the end I decided to cut the stay short and moved to a much better hotel which was also right on the beach! This hotel is nowhere near the beach, the pool is a joke, and the staff are terrible!!

It is not like the pictures. You will have a much better time if you pay a little more and stay at a hotel closer to the beach or one that at least has a balcony or windows that open which this hotel does not. I would never stay here again and would not recommend it to anyone unless you want to be disappointed!!

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank Adventure44253128034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dclanor, Public Relations Manager at Hyatt Centric Waikiki Beach, responded to this reviewResponded June 10, 2019

Aloha!

Thank you so much for sharing your feedback, one of our hotel representatives will be following up with you this week. We truly apologize for the inconvenience.


Mahalo,

Hyatt Centric Ohana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2019

I highly recommend the Hyatt Centric Waikiki Beach hotel if you value modern, clean, spacious, quiet rooms. Great bed and pillows. Front desk staff are exceptional. Location is great for eating and shopping and a short walk to the beach. Pool is very nice for lounging but not a swimming pool and there's a nice hot tub.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Sightseer00251447391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dclanor, Public Relations Manager at Hyatt Centric Waikiki Beach, responded to this reviewResponded June 6, 2019

Aloha !

Thank you for sharing your review with us, we are happy to hear you enjoyed our pool and hot tub area. We will be sure to thank our Front desk team for a job well done!

Mahalo,

Hyatt Centric Ohana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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