Right in Waikiki Beach across from the Hyatt resort so location is convenient if staying in the resort area. Instructors seemed like they were all locals so you get a little bit of the local surfer culture. Great experience, but the staff left a lot to be desired:
1) Noticed some of the staff got into an argument with the dispatcher about who got to work more and who got to work less. I can understand employee management feedback, but it's very unprofessional to be dropping f-bombs and arguing in front of all the staff.
2) The complaints and f-bombs continued while the instructors were out in the water -- so a big distraction.
3) They provided skin-guard tops but they look like they haven't been washed in a week and were stinky. Who wants to put on a shirt that someone had just pulled off 10 minutes before?
4) Photos were a little pricey. $20 for one short or $60 for the whole roll. But those were optional.
5) Did the hard sell to get "private group lessons" for $55/person. Given that you have to paddle back after each wave, it didn't seem like going for the $40/person group lessons made too much difference in terms of # of turns on the waves. I would definitely go for the $40 lessons next time as the actual talking was not too much so whether it's 2, 3 or 4 people in the group, not much difference.
6) Waikiki Beach was too crowded. Had to get off before the wave was done to avoid hitting people. Next time, I would go to somewhere less crowded like Sans Souchi Beach a 10 minute walk away.
On the other hand, there were some pluses:
1) We got what we paid for. About an hour of instruction and we were up on the waves in no time. We did actually get a chance to surf!!
2) The gal in charge of the photo was very patient with kids and adults scrolling through and picking their one photo to purchase.
3) Prices were reasonable and wait was very quick -- no more than 5-10 minutes.