I stayed at the Hotel Viking, along with several other co-workers. For my job, I travel all over the world, and stay at many different hotels. This was the first experience that was bad enough to share it on TripAdvisor!
On my last night at the hotel, I came back to the room after a very long day of meetings, to find a pair of my shoes missing. After looking everywhere in my room, I politely called to the front desk and asked them if they could shed some light on what may have happened. I was told to "check under my bed", and that they may have ended up in their lost and found?? The manager made NO effort whatsoever to provide a resolution.
It was cold, dark, and rainy night in Newport, and I was leaving the following morning. I had to walk to find a shoe nearby shoe store and spend $70 on a new pair of shoes so that I could comfortably travel through airports.
After arriving back home, I found out that a co-worker had a pair of boots come up missing as well. I emailed the manager, and I never got a response. I have never had to worry about my personal things in ANY hotel. And, the fact that they did NOTHING to resolve the situation is absolutely unacceptable. I travel to Newport at least twice a year and I will never stay at Hotel Viking again.
- Official Description (provided by the hotel):
- Combining our iconic Newport landmark with local focused events and exceptional service, a new era of hospitality awaits you at the Hotel Viking. ... more less
- Reservation Options:
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- Also Known As:
- Viking Hotel Newport Ri
- Hotel Viking Newport