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“Disappointing”

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Newport Harbor Hotel & Marina
Ranked #6 of 21 Hotels in Newport
Certificate of Excellence
Norwalk, CT
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disappointing”
Reviewed January 1, 2014

The location is terrific…unfortunately it seems NHH cannot handle the volume. We arrived for check in at 5 pm. The lobby was crowded with groups that had been waiting to check in since 2pm! It was New Year's Eve and most people had reservations/plans/weddings to attend. Tensions were running high and the front desk did not know how to handle it. They offered to comp the cost of parking ($8-that's laughable). It was freezing so you really couldn't walk around town to pass the time. Luckily, our reservation was not until 9pm but many other guests had their evenings pretty much ruined.
For what you pay, the room is pretty small-the bathroom is ridiculous/tiny but a terrific view of the wharf. We had a corner room so only neighbors next door/above/below-sooo noisy-the walls/ceiling are paper thin.

Room Tip: On the harbor/wharf
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank e611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, January 5, 2014
Thank you for taking the time to review your recent stay. It is highly disappointing that your check-in experience was less than satisfactory. We continuously strive to exceed our guest’s expectations and apologize for not being able to do so during the high volume of check-ins we encountered on New Year’s Eve. All of your valuable feedback has been forwarded along to the appropriate managers so that these areas of concern may be addressed immediately. It is our hope that you will provide us with the opportunity to welcome you back in the near future to better serve you.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (369)
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English first
Bloomfield, Connecticut
1 review
Reviewed December 31, 2013

We stayed at the hotel for two nights this December, a birthday gift to me. Aside from the great location for enjoying Newport, views of the harbor, good food and live music, the staff was just wonderful. They went the extra mile, especially when I mentioned that it was my birthday. A special thank you to Chef Aga, Brandon, Jen, Brian, Mackenzie, Marissa and Maricel, as well as the many others on staff who were so welcoming. We can't wait to return in the spring!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaylilyCheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, January 5, 2014
Thank you for all of the kind words and taking the time to individually mention those on our staff who provided notable customer service! We are delighted that we were able to make your birthday so special and your stay a memorable one. It was our pleasure to have you as our guest in December and we are already awaiting your return visit in the spring!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
3 reviews
Reviewed December 30, 2013

Very pleasant stay at this hotel located off the great warlf and harbor. Spa & swimming pool are quiet, clean and great in winter! If you will get room facing on the water way, viewing Narragansette Bay day and sunset time are just specutacular. Very relaxing. You can also step out to enjoy the garden this view. Also, you can access to the great restaurants, shops and much more in a minute! We will definitely choose this hotel.

Room Tip: Room located water front is super!
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yh0729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, January 5, 2014
Thank you for taking the time to review your recent stay at The Newport. We agree that our guestrooms overlooking Newport Harbor have spectacular views! We are glad that you felt fully emerged in the “City by the Sea” with our central location on the harbor in historic downtown Newport – just steps away from Bowen’s Wharf, shopping, dining, entertainment, and local attractions. We are pleased that you enjoyed staying with us and we look forward to welcoming you back!
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Nyack, New York
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2013 via mobile

We've stayed here numerous times before, over the last 7 years. Always has been a solid good, never great, but always good.
This weekend was NOT good. Breakfast, fried eggs & pancakes for two, took over 25 minutes to deliver from the time we ordered. When we were seated, there was only 1 other table occupied. Waitress was clueless, manager said, 'all I can say is I'm sorry' . Not exactly what you're looking for when you're on vacation.
The Concierge gave us wrong information about what was open/not open in the area.
Bed was lumpy and uncomfortable.
Housekeeping staff had their carts in the middle of the hallway, forcing me to move their carts out of the way to get our luggage through. No Bellmen, no luggage carts.
At checkout, bill was incorrect. They attempted to charged us for a meal we did not have at their restaurant.
Our next trip to Newport will definitely include a different hotel. So should yours.

Stayed December 2013, traveled as a couple
Helpful?
Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, December 30, 2013
We appreciate you taking the time to write a review and greatly value your feedback so that we may appropriately address the concerns that you have expressed. We would like to extend our sincere apologies for not being able to meet your expectations during your stay. Customer service is our top priority and it is inexcusable that the accommodations and service you received were unsatisfactory. Please know that we are grateful for your repeat business and it is our hope that you will reconsider staying with us again during a future visit to Newport.
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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2013

We stayed 4 nights in this hotel. No frill hotel but very conveniently situated close to everything. We didn't have a car but the hotel is a few minutes walk from the city bus station. The room was clean. Staff very friendly. Leya at the reception desk was very helpful and attentive. Water bottles and coffee capsules replaced each day. Overall a great place to stay.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadegemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, December 30, 2013
We appreciate you taking the time to review your recent overnight accommodations. As mentioned, our property is conveniently located downtown and is within walking distance to shopping, dining, entertainment, local attractions, and public transportation. We take pride in offering the best location, service, and value. We are thrilled that you were able to experience all three of these attributes, especially the service you received from Lea. It would be our pleasure to have you as our guest again during your next visit to Newport!
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Providence, Rhode Island
2 reviews
Reviewed December 23, 2013

Have eaten at this restaurant with friends during the summer and loved the chowder and clamcakes. Service at the bar was prompt and friendly, as we had many laughs with the bartender. We headed down to Newport a couple of weeks ago with the kids for the Parade of Sails and decided to stop by the restaurant again to get out of the cold. To our delight, the same bartender, Jen was working. Again, we enjoyed some chowder with the kids and cozied up in front of the fireplace.

Would definitely recommend this restaurant, as it is extremely friendly!

  • Stayed December 2013, traveled with family
    • Value
    • Service
Helpful?
Thank p h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, December 24, 2013
Thank you for taking the time to review your recent experiences at Pier 49. We are delighted that you enjoyed dining with us this summer and returned again for the Parade of Sails. We appreciate you complimenting the prompt and friendly service you received from Jen and the rest of the food & beverage team! Thank you again and we look forward to you stopping in again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 19, 2013

This is my 7th time planning a conference at this location and each time gets better and better. I have people attending from all over the country and they love coming here. The sales staff Debbie, Greg & Jenny to Patty & Sue the catering and banquet manager and their staff Jermane & Maricel can't do enough to help you. one of our attendees had a problem with a shower in their room and not only did they upgrade him but they comped us the room. They bend over backwards to help in any way they can and to let us know they appreciate our business. From a handwritten note thanking us for staying with them, to putting a few of their yumnmy croissants and muffins in a to go box for some of our associates that commented on how delicious they were. Small things mean a lot and those gestures show how much they care about their guests. You can also see how much the staff actually cares about each other as there is no 'that's not my job' attitude like you might see at larger hotels or businesses, everyone helps everyone in order to assure that things run as smoothly as possible. So, if you are in Newport for work OR fun, this is the place to stay as it's close to everything. You can walk everywhere and the views are amazing, especially in summer when you see some of the America's Cup Racing Yachts at anchor.

Room Tip: in the summer ask for a room on the 1st floor overlooking the harbor as you have a little patio that...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, December 24, 2013
We greatly appreciate you taking the time to write this wonderful review regarding your conference at The Newport! We are thrilled that your group enjoyed their experience – everything from our meeting and guestroom accommodations to personalized service. Customer service is our priority and we are pleased that we were able to exceed your expectations. Thank you for highlighting the service you received specifically from Debbie, Greg, Jenny, Patty, Sue, Jermaine, and Maricel. We are extremely fortunate to have such dedicated and willing staff members as a part of our team. We are all very much looking forward to your group returning in the near future!
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Additional Information about Newport Harbor Hotel & Marina

Property: Newport Harbor Hotel & Marina
Address: 49 America's Cup Avenue, Newport, RI 02840-3001
Phone Number:
Location: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Newport
#7 Family Hotel in Newport
#10 Romantic Hotel in Newport
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Newport Harbor Hotel & Marina 3*
Number of rooms: 133
Official Description (provided by the hotel):
The Newport Harbor Hotel and Marina offers 133 beautifully-appointed guest rooms, all with views of the Newport Harbor, historic Queen Anne Square or Brick Market historic shopping district. Enjoy our indoor heated pool, men's and ladies' saunas, and sundeck overlooking the harbor. Saltwater - Newport's new, hip, waterfront destination. Here you'll find a casual atmosphere paired with locally sourced cuisine, affluent libations, and signature table side service. Friends, food, and ambiance combine to create a dining experience begging to be savored. Room Service is also available. Guestrooms are adorned in comfortable yet sophisticated furnishings and feature two double beds or one king with pillow-top mattresses. Other features such as individually controlled heat and air conditioning, complimentary high-speed Wi-Fi internet connection, Keurig single cup brews coffee maker, hairdryers, irons and ironing boards, spring water, cable television and HBO, desk with lamp, comfortable chair, and luxurious kimono-style robes for your use during your stay make the Newport Harbor Hotel a favorite among our guests. Book your room today and see what the Newport Harbor Hotel has to offer you! ... more   less 
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Also Known As:
Newport Harbor Hotel And Marina

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