So in attempt to give my parents an anniversary gift, I contacted this bed and breakfast to reserve a two night getaway for my parents. I wanted to give my parents a voucher in a their anniversary card. The lady who I spoke to offered to overnight the voucher to us and she also offered to "WAVE THE FEE" of the overnight charges. I thought it was a nice gesture and I said thank you. On her way to the post office to send me the voucher she found out that the price for shipping was higher than she assumed. She then decided to call me up and tell me the price was more than I thought it was and wanted to charge me for the shipping. I told her, well maam you offered to wave the fee. She responded saying, "Yeah but I didn't know how much it would cost." I then said to her, "Well you shouldn't have offered if you didn't know." She said, You're right. Listen we're not the Marriot, we're a small bed and breakfast, if you wanna take advantage of us you can. I thought you were a nice guy but you're not." After, being insulted I then proceeded to ask her to cancel the reservation. I then called back to ensure I would get my money refunded. I spoke to the owner and he told me, "It was a mistake on her part and all you [--] people in New Jersey don't have class." I was never treated with such disrespect.
- Official Description (provided by the hotel):
- Located in the historic Top of the Hill district and just minutes away from Newport Harbor, the mansions and beaches, the Marshall Slocum Guest House is a five room bed and breakfast that has been meticulously preserved to its original 1855 charm. Join us for exquisite breakfasts, wonderful lobster dinners and five star service while touring the beautiful city of Newport. ... more less
- Reservation Options:
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- Also Known As:
- Marshall Slocum Guest House Hotel Newport