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“Decent place in Newport” 3 of 5 stars
Review of Mainstay Hotel & Conference Center

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Mainstay Hotel & Conference Center
2.5 of 5 Hotel   |   151 Admiral Kalbfus Rd, Newport, RI 02840 (Formerly Best Western)   |  
Hotel amenities
Ranked #19 of 21 Hotels in Newport
Conway, SC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Decent place in Newport”
3 of 5 stars Reviewed July 8, 2013

Hotel is definitely well used but has clean rooms and clean bathrooms and no "germ" collecting bedspreads on the beds. The pool area is good, gets a lot of use during summer months. I was especially impressed with the attached restaurant, the North End Steakhouse. They have a very extensive menu and the prices are very reasonable, especially for a place in Newport. I had the open faced prime rib sandwich and was pleasantly surprised when I received an actual slice of prime rib, about 10 ozs worth, cooked medium rare, placed over toasted bread slices. Came with lettuce and tomato and a side of french fries. I think it was a superb deal at $10.95. So, if you're looking for an acceptable place to stay without breaking the bank and without having to search for a restaurant, this is your place. There's lots of parking, too, although you can't tell with all the cars there. Lastly, this hotel is located DIRECTLY across the street from the Grand Newport Casino, so you can easily just walk across the street to go play. Just know that while the casino is open to either 1 am or 2 am depending on the day of the week, the casino doesn't open until 10:00 AM......but still a good way to kill time while waiting for your room to be ready.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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540 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
2 reviews
2 of 5 stars Reviewed July 8, 2013

Went to Newport RI for a wedding. Made reservations 1 month in advance for 3 rooms. Everything was incorrect from the beds to the location. Nothing could be done about it according to the management because we had booked online. We booked directly with the front desk by telephone. We were told at check out everything would be taken care of. The complete bill was over a thousand dollars ($1,000.00) We were given a $25.00 discount on everything. What a joke. There was no air conditioning in hallways. The rooms were supposed to be adjoining (weren't even close.) They were to be balcony rooms (not available) The beds were to be 2 Queen size only one King (children had to share) Rooms were not done up until we called at 3:30pm and then the staff argued who should do it right in front of us. One hotel employee actually spit into room while we were opening the door. One refridgerator was so loud we had to unplug it. What could have been a great weekend was extremely stressful. Shame on them.!!!!

Room Tip: do not go to this hotel
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Mammajudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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New York City, New York
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed July 6, 2013

The room was on the first floor older section of hotel (dungeon). Old furniture, tv was from the stone age, poor reception, no pictures on the walls. On the second day when we returned from the beach at 2:00PM, the room was never cleaned. Asked for clean towels 3 times and finally received at 7:30PM. Would not recommend this hotel.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Joageo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Providence, RI
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed July 6, 2013

Friendly staff, nice shuttle service to downtown Newport but a very dated hotel. Old TVs, $240+ because its Newport....this hotel would be $50 in another city. My own fault for waiting too long to book this trip......plan ahead all of Newport books up real fast in the summer. Overall a very average experience.

Room Tip: Not with the outdoor pool directly outside of your ground level room window.
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Maximus50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, NY
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 3, 2013

The rooms were very clean and the beds were comfortable. A very good restaurant on site. Really easy to get to Newport Visitors Center from hotel and they had a shuttle if you wanted to pay for it. Free wifi but I had trouble getting it in our room but our friends had not problem getting it.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank khoblock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 29, 2013 via mobile

We stayed two nights in Newport for our honeymoon. We were looking for value and this place was recommended to us. The staff was helpful. The restaurant food was mediocre. We loved the value. Even with paying to park all day in town, we still saved a lot of money. If you are looking for affordable and a comfortable place to stay, this is a good place.

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank BestFriends22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Feeding Hills, Massachusetts
Level Contributor
123 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 26, 2013

as a new diamond level best western rewards holder we were upgraded to a better room. no complaints about anything. restaurant attached was great. had supper the first night and breakfast before leaving. am gonna come back next year for a longer stay.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Marcia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mainstay Hotel & Conference Center

Property: Mainstay Hotel & Conference Center
Address: 151 Admiral Kalbfus Rd, Newport, RI 02840 (Formerly Best Western)
Location: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 21 Hotels in Newport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Mainstay Hotel & Conference Center 2.5*
Number of rooms: 200
Official Description (provided by the hotel):
Only one mile from Newport, Rhode Island's historic waterfront, Mainstay Hotel and Conference Center offers convenient amenities and relaxing facilities in a great location. Across the road from Newport Grand Casino and half a mile from Newport Naval Station, we are just a few minutes drive from historic mansions, beautiful beaches, a bustling harbor and many other area attractions and activities. Our 200-room facility offers complimentary parking; seasonal shuttle service (surcharge) to downtown; ATM; fitness center; seasonal outdoor pool; self-service laundry; complimentary Wi-Fi, as well as conference and banquet facilities to host your private party or corporate event for up to 150 people. North End Steakhouse, our restaurant, is open for breakfast, lunch and dinner, from 6:30 a.m. until 9:00 p.m. Sundays to Thursdays, and until 10:00 p.m. Fridays and Saturdays, with bar service daily from 11:00 a.m. to 1:00 a.m. We offer casual, friendly dining for all tastes, with a special accent on signature steaks and great seafood featuring Steak Night Tuesdays, Rib Night Wednesdays, Seafood Thursdays with changing lunch, early bird and dinner specials. ... more   less 
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Also Known As:
Best Western The Mainstay Hotel Newport
Best Western Newport
Newport Best Western

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