We had some serious concerns over the reservation process for our stay at the Wyndham Long Wharf in Newport. We were traveling two guests who used wheelchairs (one of which who cannot walk). This was indicated on our reservation and I called three times prior to our arrival to try to get a confirmation that we would be assigned a wheelchair-accessible (ADA) room. Unfortunately when we arrived, none was available. The staff was quite helpful and tried to make it work but in the end, the room was not appropriate and in fact, dangerous for someone with limited mobility. My 21-year old son could not use the bathroom alone as the toilet was too short (and there were no grab bars). I am sure you can understand how this loss of independence is difficult for a 21-year old. In addition, he could not get into either of the two bedrooms due to the size of the doors (or placement of the furniture). He was able to sleep on the pull-out couch. Why is it not possible to reserve an accessible room in advance. Had we known for sure, we would have booked elsewhere. As a result, it was not a good experience for us at what seemed to be a nice hotel.
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- Also Known As:
- Wyndham Long Wharf Hotel Newport
- Wyndham Hotel Long Wharf
- Wyndham Newport
- Wyndham Hotel Newport
- Newport Wyndham