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“Very Expensive and very little service”

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The Chanler at Cliff Walk
Ranked #1 of 21 Hotels in Newport
Certificate of Excellence
A TripAdvisor Member
Boston, MA
118
Reviewed October 17, 2005

I stayed at the Chanler in early October in one of the Ocean Villas. While the room and hotel are beautiful I had some issues with the service. The staff was very uptight and rigid. The interactions seemed almost forced and left me feeling uncomfortable. I also overheard a few guests bringing similar issues to the attention of the rooms manager and she seemed to respond that they knew what good service was and the guests just mistook formality for rudness. I like to feel welcome at a hotel and the Chanler made me feel like I needed to walk on egg shells.

  • Stayed: October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
18  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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717 - 723 of 765 reviews

Reviewed October 12, 2005

I surprised my husband for his birthday in September with a weekend at The Chanler At Cliff Walk. We had never stayed in Newport before and after doing much research, I decided on The Chanler, which exceeded my expectations. When we drove up to the iron gates and my husband saw where we would be spending his birthday weekend, he was speechless. The mansion is magnificent and absolutely beautiful. We were immediately greeted by 2 valet workers and once inside, we were treated like royalty. We were given 2 glasses of champagne as we walked to our room and when we opened the door, we were filled with excitement. The room was very clean and had a wonderful view of the ocean and cliff walk, lovely antique furniture, beautiful décor, chandeliers, jacuzzi, large shower, and fireplace. Everything about the room was just as The Chanler described on its web site.

Over the weekend, we enjoyed the Taste of Rhode Island, walked along the cliff walk and had dinner at the Spiced Pear Restaurant. Although we had reservations, there was a 15 minute wait given the popularity of the restaurant. We ordered the kobe beef which was superb.

Throughout our stay, the service was excellent. My husband felt like a king and I was so happy to see him enjoy himself in luxury. When it was time to leave, neither one of us wanted to go. We will definitely return to The Chanler.

10  Thank KMB4905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2005

After reading other mixed reviews, I was anxious to see if I had chosen wisely or not. It is a beautiful place! The service was very personal and at top level. The valet was always on hand, and the rooms were spectacular. All of the furnishings were high end, nightly turndown, great bathroom with Jacuzzi tub. Great location right on the cliffwalk. Worth the money to live like a Vanderbilt for a special occasion :) We would stay there again.
On to the Spiced Pear. The food was very good, well presented, unfortunately everything served was either lukewarm or cold. Service was severely lacking. No one ever checked how a course was, so we wound up eating things before they got colder :( . The waiter forgot we ordered a bottle of wine (which at $100 for the bottle, we were astounded) Anyway, he had about 12 tables by himself, so that might explain it. No fresh ground pepper offered for salad, I could go on, but you get the idea. Hopefully they will get it together, as it is a nice dining room and should be commensurate to the property that it is part of.

10  Thank MoNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2005

My wife and I just spent two splendid days at The Chanler at Cliff Walk. We were most impressed by our luxurious and spacious bedroom. (We were in a large corner suite.) The high quality of finishes throughout the property also created a warm and luxurious ambience. The staff were extremely friendly and very attentive. We ate breakfast and lunch on the terrace overlooking the ocean and commented that this was the most romatic setting we have found anywhere in the US. It reminded us of a small Chateaux we stayed at in Europe. The food in the restaurant at dinner was fine, however, the new chef needs to create his own signature. We recommend this gem of a hotel to those who have an appetite and pocket book for the finer things in life.

  • Stayed: September 2005
    • Value
    • Rooms
    • Cleanliness
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11  Thank ReviewerToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
New York
15
Reviewed September 18, 2005

Being a finicky traveler, The Chanler exceeded my expectaions. The location is perfect, the accommodations are charming and unique, the cuisine is divine and service impeccable. The proximity to the beach, The Cliff Walk and town is also convenient. This is the ideal setting for a getaway with friends or a romantic weekend. I can't wait to return.

  • Stayed: September 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
29
Reviewed September 18, 2005

I can't wait to go back!

I went up to the Chanler with a group of friends for an overnight stay..I travel quite a bit and have become quite snobby when it comes to accomodation and service but I was truly impressed.

The staff was extremely warm and welcoming and did everything in their power to make my stay a memorable one. I had the opprortunity to dine in the Spiced Pear as well and enjoyed my dinner so much I returned for their famous burger the next day for lunch..I was not disappointed.

The rooms are truly unique and luxurious and I can't wait to show them off to my husband when we go for a visit in the few weeks. I can't think of a better place to spend a weekend away.

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Boston
15
Reviewed September 18, 2005

I used to work within the luxury hospitality industry, so I have to admit that I tend to be a harsher critic than most. I was so impressed with the level of attentiveness the staff displayed at The Chanler. They were ever-present, yet far from intrusive--water glasses never less than half full, seamlessly timed bath butlers (returning to my room after dinner to a hot bath) and even the smallest requests were met with "at your service" attitudes. The dining also proved to exceed expectations, with thoughtfully prepared dishes, balanced flavors with beautiful presentation. The views were delightful and I am already planning to return for a relaxing weekend very soon!

Stayed: August 2005
5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chanler at Cliff Walk

Address: 117 Memorial Blvd, Newport, RI 02840
Phone Number:
Location: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Newport
#2 Romantic Hotel in Newport
#2 Family Hotel in Newport
Price Range: $445 - $1,115 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Chanler at Cliff Walk 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
A stunning historic mansion hotel located on the famous Cliff Walk in Newport, Rhode Island. Boasting 20 elegant guestrooms, each custom designed around a particular historical period or theme, this luxury hotel allows breathtaking views of the Atlantic Ocean and Easton’s Beach, setting the mood for a truly relaxing and enjoyable vacation. The award-winning Spiced Pear Restaurant and luxurious in-room spa treatments combine to make this boutique hotel the perfect setting for a romantic retreat. ... more   less 
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Also Known As:
The Chanler At Cliff Walk Hotel Newport
Chanler At Cliff Walk Newport

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