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“A gem on the sea...” 5 of 5 bubbles
Review of The Chanler at Cliff Walk

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The Chanler at Cliff Walk
Ranked #1 of 21 Hotels in Newport
Certificate of Excellence
Morristown, New Jersey
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“A gem on the sea...”
5 of 5 bubbles Reviewed September 25, 2013

We stayed in the Martha's Vineyard villa. You'd swear you were in the south of France in this room. It had a beautiful gated entrance with flowers cascading over the wall. A short climb up stairs led to the very cozy (small) room. In spite of the size, we loved it. The bed was comfortable and the bathroom was great with a jacuzzi and double shower.
The staff were all so gracious and happy. We had a private dinner at the Spiced Pear and although the food was excellent, it dragged on for 4 hours. We were done eating and drinking after 3. I would not recommend it- you're better off in the general dining area or chefs table.
The second night we took advantage of the hotel's complimentary car service into town and are dinner there. It was great not having to drive!

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BoutiqueHotetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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668 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
North Scituate, Rhode Island
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

I have stayed at the Chanler 3 times and will be returning as many times as I can! First time I stayed in their signature room, second time in the Peonies and Ivy Garden Villa and most recently in the Martha's Vineyard Ocean Villa (which was by far my favorite). Each room is so unique and tasteful you really feel you are in one of the famed Newport Mansions. Check In is personal and attentive with a glass of Champagne offered. Someone walks you to your room and shows you around and usually they have a welcome amenity, Voss Water and Keurig Coffee. The most wonderful part of the Ocean Villa is the outdoor two level deck with a private hot tub and sauna with robes and plenty of privacy. You have your own small courtyard with flowers and a fountain. I cannot say enough about this hotel. I love it. I will note that the rates are high but we did stay once off-season and booked through Jet-Setter and the rate was VERY reasonable.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jaclyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithfield, Rhode Island
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed August 23, 2013 via mobile

What a great experience--sparking champagne on arrival, attentive staff the whole time, clean, comfortable and amazing views and amenities. We stayed in the Nantucket Villa with private entrance, garden, jacuzzi and sauna. Our room had a balcony over looking the cliff walk and Easton beach. The bed was comfy and the room cozy with fireplace but the bathroom was amazing with dual headed showers--5, heated floor tile and jacuzzi bathtub. We had lunch at check out at spiced pear and are hanging on the lawn on adironak chairs looking at ocean and not wanting to leave

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CGStevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 13, 2013

As all the other reviews include, this is a beautiful property with a great location. The hotel is run by very young adults who have not been trained in 5star service. The valet, was usually not there.
The front desk attendant was usually not there and very vague about the amenities of the hotel. she basically hands you a key. There is no real concierge service. I called on the phone hoping to find someone and it was just a recording. At check out they took the key and said would you like a copy of your bill? Of course we do! It is standard practice at all hotels. Our dinner was lovely but we were unable to get our desired location though on the phone they implied it would not be a problem. We had a very nice stay due to the beautiful location and weather, and because we didn't really need much from them. However for rooms from $800-$1,200. a night the service was not good. Also there was a wedding there, which I think they should tell you about when booking your stay. It is such a small hotel, and you were not allowed on the lawn during the wedding or on the terrace during the reception. Music until 10pm, which I didn't mind but I don't know if everyone would like it.

Room Tip: The ocean villas are small but stunning. Very private outdoor space!
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank mdark5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 10, 2013

We spent two days at the Chanler whilst exploring Newport - you really couldn't ask for a better location - situation overlooking the bay and the beginning of the famous Cliff Walk. We staying in the English Trellis suite - one of the garden villas. The room was beautiful, there wasn't a huge amount of floor space but honestly that wasn't a huge issue. The bathroom was spectacular and we even had our own decking and hot tub to relax in.

My father had the Colonial room which overlooked the bay and the beautiful deck where we had our before dinner cocktails - such a spectacular view!

Housekeeping attend the room twice a day I think, so it was always super clean and with ever visit they left chocolates and little notes which was a lovely touch. The reception staff were really helpful too whether organising our laundry, booking dinner reservations at local restaurants or helping fax off important documents. The only reason i chose not to give a five star for the service was the breakfast team - which really let the image of the hotel down - the service was extremely slow and the servers didn't listen properly leading to order mix-ups and frustrations as we were on a tight schedule to leave on our final morning.

Other touches such as the complimentary car service that took us to dinner each evening was much appreciated. I think staying here complimented our day trips to the Newport Mansions perfectly, it helped us paint a picture to what old Newport must have been like. Wonderful visit!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Charlotte T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

The Chandler located in the famous scenic Cliff Walk is a beautiful reincarnation of the property. It's design is perfect for the time period The Mansions were built on the Cliff Walk. The property is very well groomed and maintained. Staying at The Chandler you can begin your walk down the Cliff Walk. The view from the hotel is picturesque and that is why many weddings take place here. All the rooms are individually designed and have a uniqueness. The restaurant, lounge and outdoor terrace make a great place for breakfast, lunch, dinner or cocktails. The food is all very good, a good wine list which makes a romantic getaway.

You can also count on having quiet time here as it is away from the hustle of the center of Newport. It is definitely not a place for young families.

The location is five star, the property is five star, the food and wine are four and half star, the service is four star, the historical valve is five star.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed July 6, 2013

We were in newport for the weekend and saw an advertisement from the chandler hotel restaurant advertising a 10 year anniversary special alluding to a special cocktail and appetizer menu for dining on the terrace. Don't get fooled into thinking there will be $10 cocktails or appetizers. The cocktails came in a small glass with lots of ice at $15 to $17 each. The cheese plate was $18 and included all of 6 crackers. While the view is nice you can't justify the cost. We have stayed at the hotel and enjoyed it but I'd pass on cocktails at this place. Too many better alternatives.

Stayed July 2013, traveled as a couple
Helpful?
6 Thank LMarieF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chanler at Cliff Walk

Property: The Chanler at Cliff Walk
Address: 117 Memorial Boulevard, Newport, RI 02840
Phone Number:
Location: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Newport
#2 Family Hotel in Newport
#2 Romantic Hotel in Newport
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Chanler at Cliff Walk 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
A stunning historic mansion hotel located on the famous Cliff Walk in Newport, Rhode Island. Boasting 20 elegant guestrooms, each custom designed around a particular historical period or theme, this luxury hotel allows breathtaking views of the Atlantic Ocean and Easton’s Beach, setting the mood for a truly relaxing and enjoyable vacation. The award-winning Spiced Pear Restaurant and luxurious in-room spa treatments combine to make this boutique hotel the perfect setting for a romantic retreat. ... more   less 
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Also Known As:
The Chanler At Cliff Walk Hotel Newport
Chanler At Cliff Walk Newport

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