As all the other reviews include, this is a beautiful property with a great location. The hotel is run by very young adults who have not been trained in 5star service. The valet, was usually not there.
The front desk attendant was usually not there and very vague about the amenities of the hotel. she basically hands you a key. There is no real concierge service. I called on the phone hoping to find someone and it was just a recording. At check out they took the key and said would you like a copy of your bill? Of course we do! It is standard practice at all hotels. Our dinner was lovely but we were unable to get our desired location though on the phone they implied it would not be a problem. We had a very nice stay due to the beautiful location and weather, and because we didn't really need much from them. However for rooms from $800-$1,200. a night the service was not good. Also there was a wedding there, which I think they should tell you about when booking your stay. It is such a small hotel, and you were not allowed on the lawn during the wedding or on the terrace during the reception. Music until 10pm, which I didn't mind but I don't know if everyone would like it.
- Official Description (provided by the hotel):
- A stunning historic mansion hotel located on the famous Cliff Walk in Newport, Rhode Island. Boasting 20 elegant guestrooms, each custom designed around a particular historical period or theme, this luxury hotel allows breathtaking views of the Atlantic Ocean and Easton’s Beach, setting the mood for a truly relaxing and enjoyable vacation. The award-winning Spiced Pear Restaurant and luxurious in-room spa treatments combine to make this boutique hotel the perfect setting for a romantic retreat. ... more less
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- Also Known As:
- The Chanler At Cliff Walk Hotel Newport
- Chanler At Cliff Walk Newport