Just spent the weekend at Castle Hill. I rented one of the Cottages. They were very small considering the $1,000 plus charge per night but the location made up for the disappointing size. My one complaint is that the support staff was extremely inexperienced and there didn’t seem to be anyone in place to guide them. Don't get me wrong, there were plenty of support staff but, training appeared to be an afterthought. Some examples of this were when I contacted the hotel by email a week in advance to get restaurant recommendations and reservations. I was not contacted until I sent a second email. Again, I responded to the email sent but no response. I emailed again and never did receive a response so had to take care of it myself. That lack of response probably should have given me an idea of what to expect. Upon arriving the person at the desk just didn’t seem to have it together. He seemed like a high school kid who was told to perform the task until the real person got back. I didn’t get the sense I was even welcome. Other issues… I asked for a car service to take me to a restaurant for a 7:20 pickup. No one showed up and I had to call the desk only to find out there was a mix up. The room itself things like tissues and water were out and never replaced when the room was made up for the day. The property was absolutely beautiful and I would love to return but, I wish they would spend more time selecting and training staff so the experience would go from ok to excellent.
- Official Description (provided by the hotel):
- Dynamic and breathtaking, Castle Hill Inn promises an exclusive, luxury experience for each guest who visits. The property's 40 acres offer everything from panoramic water views, and rustic hiking trails to private beaches and hidden rocky coves. In summer, guests come to unwind and enjoy the Newport social scene that gathers on the Lawn, which slopes from an elegantly restored 19th-century mansion out to Narragansett Bay. During cooler months, Castle Hill becomes more of a private retreat, perfect for escapes from city life but still close to the amenities of downtown Newport. Year round, the property also boasts world-class dining that showcases the best of Rhode Island's seasonal bounty, Castle Hill's extraordinary setting only becomes more beautiful with each turn of season, and we do our best to match its brilliance with unmatched service for our guests. A Relais & Chateaux member and recipient of Forbes Travel Guide Four Star Award. ... more less
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- Also Known As:
- Castle Hill Hotel Newport
- Castle Hill Resort