First, my back-story. I am a local and have been to 41 North for drinks on the deck and dinner at the Grill.... expensive, but you have to do it once, in the summer and just take in the view, the decor and the feeling of exclusivity just being there. OK, so we were attending a fundraising event and decided to book a room because we would be drinking, it was off season and we had always wanted to stay here and enjoy the whole experience that is suppose to be "Everything you would expect in a world class resort" as their web page reads. My boyfriend went online to first reserve tickets for the event, clicked the “Buy Tickets” link, put date and name of event in subject line, followed by a brief email requesting 2 tickets to (again) the date and name of the event. He received an email back telling him no problem, the price, the charge card form and as he continued to read, he realized it was not the same event, different dates and names, he replied back with the correction and was told that by this person, she was not the one handling the event we wished to purchase tickets for, he explained the link took him to her....she then called him to say, she was sorry and after checking, she was in fact the person he needed to speak with. So he fills out the paperwork, etc and is charged a different price then the event is advertised for, we check to verify the price and he lets the person know and she corrects the amount. OK, it happens, I understand...but it continues. He books the room at $425.00 plus taxes for a Thursday night in October, we are staying at the Seabreeze cottage, which is on property, short walk away and now we are getting excited. As the event gets closer, actually a few nights away, he goes back to the website to check on spa's services, (again, we want the whole experience for our 1 night stay) he notices the room rate has changed to $275.00, so he calls and request a price adjustment, he is told the higher rate is a weekend rate, he explains it's a Thursday night and not a weekend and after some back and forth, the rate is changed. OK, great!, we arrive, he goes to check in and is told by the guest service person that all adjustments have been made to his charges and he can just sign here....he looks at the statement and notices the room rate was not adjusted, so he points it out and she takes it back, goes into the back room and comes back with an apology and the corrected statement. On a positive note, David in valet was great! Ok, she walks us to the room and gives us the nickel tour and the usual, any questions, just call the front desk. Great, we are ready! We check out the space, first it is very spacious, nice kitchen area, no complimentary anything…no bottle water, no coffee, weird mini bar (see photos) and very underused and under decorated. All the walls, upstairs and down are the same bone white color, there is 1 picture on the living room wall and 2 what looks like oversized hot plates on the dining room wall (see photos) the couch is wicker and not comfortable at all and the color is also bone white and can clearly see it's needs to be washed, the ottoman has stains on it, there is no coffee table so no where to your put drinks, there is 1 end table with a lamp with a cracked, dented lampshade. There is a small room with a trundle bed, quaint and cute, OK, lets go see upstairs!, it's loft style so no door and 1 bathroom and it's upstairs, so if there is someone else staying there, they have to go upstairs to use the bathroom and shower.. The room is nice, it's big, the bed is super comfy, the headboard is off white and dirty, see photos, the weird part is again, the bathroom, the whole unit is big, over 1100 sq ft so having 1 bathroom is odd enough but it's so small, with no vanity, it has a pedal stool sink and a small glass shelf that is attached right on the mirror, not very well thought out. (See photos) about the only updated thing in the room was the ipad and that was great. We order a light lunch from room service, it was very good and what we didn't finish went into garbage disposal, we turned it on and thought it was going to blow up, something was in there, turned if off and checked, there were 4 beer bottle caps, grinding away..again, I get things happen but it's little by little, it doesn't align with what they are trying to be or advertise and it certainly doesn't align with the prices they charge. We went to the event, it was really nice, what a difference between the wait staff and guest services, everyone was attentive, really nice, did all the right things, our water was never empty, the dishes cleared right way, napkins, refolded or replaced, the dining room/ event manager, Dawn was fabulous, again, just on top of things and you could tell, she knew what she was doing. The food was outstanding; the shorts ribs were the best we ever had, not one complaint about the event or dinner. Check out is 11:00, we have the next day off and sleep in, until the maid lets herself into our room around 9:00 and yells to see if anyone is here, basically waking us up, we yell back that we are there and she leaves….I’m sorry, did we check out? Again, does anyone in guest services talk to anyone else? So to end my review of the our stay the main building is chic, modern, really well designed, state of art everything, plush furniture, etc, I am trying to figure out why this space is so bland, under decorating, under furnished, etc, it definitely does not say "World class resort", the chain hotels are better decorated than this place. So, that is my conflict with this place, they spent millions of dollars and advertise style, service, experience and it simple fell flat on all 3. It’s like they ran out of money after completing the main building. They clearly are in need of a manger that is better suited to run this type of boutique hotel, the guest service people do not communicate, they seem very disorganized and clearly do not have the experience or training that one would expect for this type of hotel, most appear to be college aged. It was not about the money for us, we wanted the 41 North experience and we left confused about what it really is.
- Official Description (provided by the hotel):
- Forty 1° North brings a modern elegance to historic Newport. Marrying a cool and casual luxury with the excitement of our downtown waterfront setting, we offer the best of Newport to all our guests including a sense of eco-consciousness beginning with our LEED-certified hotel, the first of its kind in Rhode Island. Spacious Guestrooms, Suites, Cottages, and Lofts are all outfitted with state-of-the-art technology and environmentally-friendly amenities, adhering to our philosophy of responsible consumption and design. Floor-to-ceiling windows and over-sized balconies in our Suites welcome the outside indoors with natural sunlight, fresh seaside breezes, and sunsets that our guests are not likely to ever forget. ... more less
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- Also Known As:
- 40 1 North
- Forty 1 North Hotel Newport