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“Poor management, clean, clientelle not business oriented”

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WoodSpring Suites Provo American Fork
Ranked #1 of 2 Hotels in American Fork
Certificate of Excellence
Arizona
Level Contributor
159 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Poor management, clean, clientelle not business oriented”
3 of 5 bubbles Reviewed July 22, 2014

Made an online reservation that was confirmed and one week before got an email from the manager indicating that I would be given different room because the type of room I had reserved was being extended by previous customer. Rooms were clean but mid-week needed to have new keys made at 11 pm because it just stopped working. Manager indicated that it was a common problem. I would have expected more business clients but this location has been used as a homeless shelter for those in need. Not that such individuals shouldn't be helped but I won't go back because that is not who I choose to be my neighbors. Guess you do get what you pay for.

Room Tip: Elevators are slow so I would stick to lower two floors
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  • Stayed July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank valpo1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
    58
    11
    2
    3
    16
See reviews for
33
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 6, 2014 via mobile

Inexpensive monthly rate. Since everywhere else required a 6-12 month lease or you had to have your own furniture, this was perfect for me and my family while I travel for work.

The staff was friendly and helpful. If we had any questions or trouble, they were nice and helpful about it.

Place wasn't perfect since we would have enjoyed an oven and it was a studio, but fridges were full size and they had stoves and microwaves. They also could have maintained a bigger grass area to play on.
Overall not bad.

Stayed April 2014, traveled with family
Helpful?
Thank jaredshurtliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
American Fork, Utah
1 review
5 of 5 bubbles Reviewed June 2, 2014

we have been staying here since August of 2013. They recently renovated the hotel and I love the new rooms. The staff has always been very nce then us, even though they have had a lot of changes to the staff. The property manager always makes you feel like he really cares about you. If you need somewhere to stay for awhile, this is a good place.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davebrown7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cave Junction, Oregon
1 review
5 of 5 bubbles Reviewed May 31, 2014

My experience at Value Place was positive. The facility is immaculately clean, the staff was friendly and helpful in every way possible. The ability to stay as long as we needed was affordable and reduced the stress in our lives at the time. Grateful for the staff who became our family.

Room Tip: Top floor has less traffic. All rooms have spectacular views.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angel4u1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
American Fork, Utah
1 review
5 of 5 bubbles Reviewed May 6, 2014

American Fork Value Place is a GREAT place to call home away from home! The staff is very welcoming and helpful! Without stating specific names, each of the employees here has been really awesome! This is a clean and safe place to stay! We will stay as long as needed, feeling like this is 'home' and will recommend American Fork Value Place to any and everyone who need a short or long term place to call home! We hope that all Value Place facilities are this clean, welcoming, and staffed with people as awesome as they are here!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redwoods713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Provo, Utah
1 review
5 of 5 bubbles Reviewed March 22, 2014

I've been staying at this site for quite a while and have been very happy here. Staff is excellent. Facilities are clean and well-maintained.Rates are reasonable. Location is safe, with easy access to surrounding area. Overall, it's a great place to stay.

Room Tip: Nice view of the Rockies in the rooms facing east.
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
American Fork, Utah
1 review
5 of 5 bubbles Reviewed March 19, 2014

Convenient locatoin, very nice rooms and the upgrades that have been done are great. The staff here at Value Place are very friendly. They have helped us out whenever we have needed it. We have loved everything about it.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ksterrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about WoodSpring Suites Provo American Fork

Property: WoodSpring Suites Provo American Fork
Address: 57 N 900 W, American Fork, UT 84003 (Formerly Value Place Provo, UT (American Fork))
Phone Number:
Location: United States > Utah > Wasatch Range > American Fork
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in American Fork
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — WoodSpring Suites Provo American Fork 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
WoodSpring Suites Provo American Fork (formerly Value Place Provo (Utah)) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. ... more   less 
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Also Known As:
Value Place American Fork Hotel American Fork
WoodSpring Suites Provo American Fork Utah

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