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WoodSpring Suites Provo American Fork
Ranked #1 of 2 Hotels in American Fork
Certificate of Excellence
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“I wish I would have read the reviews first.....”
1 of 5 bubbles Reviewed April 7, 2012

Just paid for a week so stuck now till Saturday!!! TV doesn't work, room dirty for starters, no internet.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank jmmfan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather L, Value Place Property Management at WoodSpring Suites Provo American Fork, responded to this review, April 11, 2012
Value Place takes guest comments very seriously. An issues with the room should be brought to the property manager as soon as possible. We want to make sure every guest enjoys their stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
    58
    11
    2
    3
    16
See reviews for
33
11
11
22
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed September 6, 2011

First off, the room wasn't ready until 2 hours AFTER we arrived, although we had reservations. The beds were THE WORST I've ever slept in. Seriously slept on the floor cause it was more comfortable, and that's not saying much. NO dishes or soap, shampoo or conditioner, no nothing. Fridge wasn't cleaned out, soda frozen to the ice tray. No filtered water, if it was then it didn't taste like it! Ew! Stains on the carpet and stairs, smells bad. Office hours suck. Key cards need to be changed often. Dryers in the laundry room suck, 5 times a load should get em dry! The air conditioner vents haven't been cleaned in forever, fire hazard! The one good thing is that the fridge makes things cold fast. Batteries in the remote don't work. Internet connection SUCKS!!! sooooo slow! First day we check in the fire alarm goes off, leaves us outside for an hour, for no reason. and get told it happens a lot, which is true cause it happened again the next week! oh did i mention the electricity was out twice during the stay! for hours! Small TV, thin towels, and super thin walls!! You can hear people next door, talking about their prison experience, babies crying, people screaming, and walking above you, like elephants having a wrestling match up there!! Oh and do i mention the sketchy people!? old men hitting on everything they see, following you, staring non stop and making you feel like they're raping you with their eyes. Go outside, and there are people constantly smoking out there, drug needles in the parking lot. And two people having "intercourse" RIGHT outside the hotel door. Not family friendly. Oh and a suicide happened on the second floor a week before we stayed there. Sleep in your car in the dollar tree parking lot instead, its much more comfy and safe!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
13 Thank SierraDawnG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley957, Front Office Manager at WoodSpring Suites Provo American Fork, responded to this review, August 3, 2012
Thank you for your review. I would like to point out a few things in response to your comments. First, the property is under new management since the time I assume your stay here was. Check in time is not until 3:00 pm. which may be why your room was not ready when you arrived.

Value Place is a mix between a hotel and apartment type stay, thus the extended stay rate per week, thus the reason for no extra amenities such as shampoo, conditioner, etc. in your room, as well as the office hours. You can also have help any time by dialing 500, and the safety attendent will help you.

Being prided in our safety here at the value place, we have a copy of the ID of every gues over the age of 18, as well as run a check on the sex offender list as soon as each guest checks in.

We apologize for your bad experience at the Value Place and hope to have improved since your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berthoud
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed August 27, 2011

Did NOT honor reservations. They were OVERBOOKED. Find out when we arrived at 8:00pm at night. Not even a phone call or text message the day before. Nothing. Just a surprise when we tried to check in. No concessions either, NO "We are sorry, let us help you find another place", NO "here is a coupon for another time". We traveled 500 miles and ran into this. If you need a confirmed stay DO NOT USE VALUE PLACE. There is really NO value in this place.

Stayed August 2011, traveled with family
Helpful?
5 Thank DrKBerthoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed August 12, 2010

Reservation not acknowledged, room smelled, empty 2 liter bottle under bed, small, uncomfortable bed resting on thin wooden planks, cheap thin wornout sheets and towels Maintenance man in charge all day Sun, most of Sat, and many hours during wk came on a Thursday night and Maint man took our cash of $218.35 + $100 cash dep Left Sun on emergency return home Maint man would not return any money called and called - would not even return cash dep - said did not have to give ANY money back , recorded me and said would have me arrested in Wichita where I found out corp office is - finally gave $75 back even tho said would probably give back $100

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank iamhere052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed March 13, 2010

This place sounded wonderful. They advertised king size beds, comfy rooms, and a home away from home. Instead I am sleeping on a full size mattress that is less comfy then the floor, the toilet handle is taped together, and I had to go out and buy pots and pans for the kitchen. They make you pay for a week at a time because no one would stay longer then one night otherwise.

  • Stayed June 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mommynxtdoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
utah
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed November 16, 2009

We had a reservation. We arrived. They had no room for us. Don't expect to get a room even if you have a reservation. BETTER MAKE OTHER PLANS!!!!!

Stayed November 2009, traveled with family
Helpful?
5 Thank staceypow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
American Fork, UT
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed September 22, 2009

I stayed at this hotel because my mother has a terminal illness and it was an absolute necessity to remodel her home bathroom. I felt very uncomfortable in this environment. Consumer beware that this hotel is better suited as a low-income housing unit. Two thumbs down....would rather stay on the streets of Compton, CA.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank HCONE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about WoodSpring Suites Provo American Fork

Property: WoodSpring Suites Provo American Fork
Address: 57 N 900 W, American Fork, UT 84003 (Formerly Value Place Provo, UT (American Fork))
Phone Number:
Location: United States > Utah > Wasatch Range > American Fork
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in American Fork
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — WoodSpring Suites Provo American Fork 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
WoodSpring Suites Provo American Fork (formerly Value Place Provo (Utah)) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. ... more   less 
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Also Known As:
Value Place American Fork Hotel American Fork
WoodSpring Suites Provo American Fork Utah

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