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“Great business hotel in downtown Buffalo.”

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DoubleTree Club by Hilton Hotel Buffalo Downtown
Ranked #3 of 24 Hotels in Buffalo
Certificate of Excellence
Reviewed April 12, 2013

This is a very clean hotel in the downtown area, very near the hospital. Convenient location. Th staff was very helpful. Very quiet and well maintained. Good breakfast in the lobby restaurant. A very pleasant work stay.

  • Stayed: April 2013, traveled on business
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Thank thegoofrules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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651 - 657 of 868 reviews

Reviewed April 11, 2013

Great location. The hotel is clean and attractive. The rooms are even better. The staff is excellent!!! Each staff member we encountered was extremely courteous and helpful. Very professional. The staff make this hotel wonderful.

  • Stayed: April 2013, traveled as a couple
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Thank Noblemans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2013

We enjoyed our stay very much. The room was quiet and clean. We felt secure as well. The staff was very friendly and accomodating. The shuttle from the hotel to Roswell Park is very helpful and convenient. Also, the cookies are a nice treat after a long drive to get there. We will be staying there again next week.

Stayed: April 2013, traveled on business
Thank vsulliva_6477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

We stayed here on Dec 31-Jan 2.. and we loved it here. The place is clean, they picked us up with the shuttle. I am a Canadian, and the best part of it....across the street at the hospital is a Tim Hortons!!!!! Not sure where you go, my husband always went for our morning coffees.

  • Stayed: December 2012, traveled as a couple
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Thank TizianaKostop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

We recently stayed at this hotel with a group. I have never stayed in a cleaner hotel. The cleanliness is striking. The staff is very friendly and helpful. An employee told me that he and his colleagues take pride in their hotel, enjoy their jobs, and want to keep them. It shows.

  • Stayed: March 2013, traveled with friends
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Thank Francis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

We were directed to this hotel after booking concert tickets in Buffalo, NY. A little confusion getting to the location (Google Map not so helpful right at the border). Did stop & ask for directions from a lovely local lady who helped out very well. It was busy when we arrived as several concert goers were staying there. Staff was extremely friendly and check-in proceeded in a timely manner. Unfortunately, no cookies ready at our arrival :( . Our efficient desk person, while helping us with all other things (& asking us if we were going to the concert), neglected to mention that there was a shuttle bus to the concert that you had to sign up for in advance. As we were unable to take the shuttle we inquired at the desk & were directed to the train (1 block away), given a very helpful map and complete instructions. It drops you right at the door of the Aud. Great way to go! $2 (maybe free late at night?). I would totally do this again!
Our room was at the front of the hotel, quiet, spacious & clean with a very nice bathroom & surprise, surprise.............a little kitchenette with fridge, sink & microwave! I didn't know about the kitchenette in advance or would have brought a few extra goodies with me. Done very nicely & very handy in the room. Had a bit of an issue with the heater that was noisy & blew the curtains all over the place but it did not wake me at night.
We ate in the dining room the night of the concert. Food was good but service was slow, especially considering only 1 other table of diners in the restaurant. Looks like there are tons of great restaurants in downtown Buffalo so would be tempted to try one of those next time.
Beds slept well, very comfortable. In the morning the shower seemed hard to set. Very, very hot or ice cold. Finally got it set not too bad & both had showers. Then we couldn't turn the shower off. Called down to front desk. They had a maintenance man up in very short order. We had gotten the tap shut off by then (about 5-6 mins) but there was obviously an issue with the tap. Maintenance staff gentleman was very considerate, asked our schedule, when it would be best for him to come to do the work, did not want to inconvenience us, etc. As it was our check-out time anyway it was not an issue for us.
We ate breakfast in the restaurant. Again, very good food but very slow service. Staff is pleasant. I realized on our way home that we were supposed to have a complimentary breakfast with our reservation but did not receive such. Hotel was contacted & they have intended a credit regarding the breakfast.
I would most likely stay here again. Location was excellent. It always takes a little time to get organized with a new location for events and I would like to visit downtown Buffalo a bit more.

  • Stayed: February 2013, traveled as a couple
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2  Thank DianeG0264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Director of Sales at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this reviewResponded March 29, 2013

Thank you for staying with us while in town for your concert and for sharing feedback on your experience via TripAdvisor. We appreciate your time and input and we hope you will return to stay with us the next time you are in the area. We appreciate your business!

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Reviewed March 24, 2013

The hotel is very nice, clean, staff was extremely helpful. If you have business in downtown Buffalo, I'd highly recommend this vs staying out and trying to drive in. they will take you to any of the local restaurants and pick you up, promptly

  • Stayed: March 2013, traveled on business
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Thank womans2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this reviewResponded March 26, 2013

Dear Guest; thank you for taking the time to write a review regarding your recent stay with us. We take great pride in our hotel and your comments are noticed by all! I hope we will see you again as our guest!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Address: 125 High St, Buffalo, NY 14203-1153
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Buffalo
#2 Family Hotel in Buffalo
#3 Business Hotel in Buffalo
#5 Romantic Hotel in Buffalo
Price Range: $129 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree Club by Hilton Hotel Buffalo Downtown 3*
Number of rooms: 100
Official Description (provided by the hotel):
DoubleTree by Hilton Buffalo Downtown, is located on the Buffalo Niagara Medical Campus. A 100% non-smoking hotel; the DoubleTree offers all of the comforts of home! Complimentary WiFi and in room safes are complimentary and in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. The DoubleTree is just minutes from everything truly unique to Buffalo; Canalside, HarborCenter, First Niagara Center, Ralph Wilson Stadium, Coca Cola Field and Shea's Theatre just to name a few. Niagara Falls is a short 25 minute drive from Buffalo! Come stay with us, you will not be disappointed. ... more   less 
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Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Downtown Hotel
Doubletree Buffalo

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