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“A place where all the staff understands what hospitality means!”

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DoubleTree Club by Hilton Hotel Buffalo Downtown
Ranked #3 of 25 Hotels in Buffalo
Certificate of Excellence
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A place where all the staff understands what hospitality means!”
5 of 5 bubbles Reviewed August 15, 2011

From the moment we got there till the time we left, nothing but friendly, professional staff that goes out of their way to help you. Gave excellent directions for getting around, great suggestions on where to go eat, shop and explore as well as giving us a feel for the town.
The room was comfortable and very clean. Loved the fact there was a microwave and fridge at our disposal. The free shuttle around town was a definite plus, but the friendly, accomodating drivers were a tremendous bonus.
Donna R and Randy S always took time out to make sure my son and I had everything we needed. You two would be the reason I'd stay there again. Thanks for everything!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Karen_in_Chgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Director of Sales at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, August 16, 2011
Karen; thank you for taking the time to write a review on Trip Advisor!
I will be sure to pass along your kind comments to both Randy and Donna; two of our long term employees who know the meaning of customer service! I am glad you took advantage of our shuttle and found our rooms to be comfortable and accomodating. Should your travels bring you to Buffalo again; I hope you will stay with us! Thank you for your business Karen, enjoy the rest of your summer!
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815 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
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English first
Buffalo, New York
1 review
5 of 5 bubbles Reviewed August 14, 2011

What makes this great is that Elaine Sarkis the general manager and Randy Stepney make sure that courtesy is always welcomed in all they do! You need to get the right picture of the hotel. This picture has the Comfort Suites Of Buffalo and this is Doubletree and Comfort Suites is not on 125 High St. In closing, the professionalism of Elaine Sarkis and Randy Stepney is what makes this ahead of the pack.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 8, 2011

As two families across three rooms, one of them a suite, we were very comfortable and would definitely stay again. Staff went out of their way to make sure we had all we needed and the hotel provides a shuttle service to take guests to/from other locations downtown, which we used several times. A great place, especially for the price.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Famtraveller89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed July 31, 2011

This is a very basic hotel with little in the way of frills or amenities. It is smack dab in the middle of a large hospital complex. It has only an Au Bon Pain for a restaurant and a tiny bar. Fortunately, the world-famous Anchor Bar is a mere five minute walk from the DoubletTree Club.

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ninjas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karlstad, Sweden
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 23, 2011

When traveling in the US I always try to find the best deals on Doubletree hotels. This one in Buffalo was perhaps more simple then others I have stayed at, however this stay was as pleasant as ever.

The staff was so welcoming and helpful. Since we arrived by car, the very nice valet guy told us we could have his parking spot across the street which would be more convenient to us since we had a great deal of bags. The receptionist was also very sweet and helpful. She gave us a huge list of things to do as well as directions to them. She also gave us as many cookies as we wanted to… and OMG they are amazing.

The rooms are big and clean and the beds more then comfortable. So, if I ever visit Buffalo again I would definitely stay here. Doubletree is a winner every time!

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Viktsjob01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed June 21, 2011

We checked in and the front desk staff was pleasant, friendly, and helpful. We got our cookies which the boys devoured at once! We were upgraded to a bigger room and were told that parking on the street in front of the hotel for free was our best option! Our extra pillows I requested were waiting in our room.
The room was clean and comfortable and big enough for a family of four.
We were given very simple directions to Allentown and went for a nice walk on astreet with cafes and restaurants.
Overall, a very solid hotel with a very nice staff!

Room Tip: Hilton.com-upgrade for $5!
See more room tips
  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank FTopGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed June 16, 2011

When we arrived, we found two dirty glasses outside our door. Then we entered and found a dirty washcloth near the air conditioner on the windowsill. This did not leave us confident that the room was clean. The room and its furnishings were outdated. There was still a tube TV in the room which is unusual for hotels of this sort these days.

Stayed June 2011, traveled as a couple
Helpful?
Thank Kaluah23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Director of Sales at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, June 20, 2011
Dear Guest; I am sorry your experience with us was not what you expected or deserved, especially from a DoubleTree by Hilton. I can assure you that your concerns have been discussed with the Housekeeping Manager who will deal with the issues accordingly. Please accept our apologies as this is not our standard way of doing business.
I am happy to report that we have begun our guestroom and corridor renovations! Included in the package are 42' inch flat screen TV’s.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Property: DoubleTree Club by Hilton Hotel Buffalo Downtown
Address: 125 High St, Buffalo, NY 14203-1153
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Buffalo
#3 Business Hotel in Buffalo
#5 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Club by Hilton Hotel Buffalo Downtown 3*
Number of rooms: 100
Official Description (provided by the hotel):
DoubleTree by Hilton Buffalo Downtown, is located on the Buffalo Niagara Medical Campus. A 100% non-smoking hotel; the DoubleTree offers all of the comforts of home! Complimentary WiFi and in room safes are complimentary and in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. The DoubleTree is just minutes from everything truly unique to Buffalo; Canalside, HarborCenter, First Niagara Center, Ralph Wilson Stadium, Coca Cola Field and Shea's Theatre just to name a few. Niagara Falls is a short 25 minute drive from Buffalo! Come stay with us, you will not be disappointed. ... more   less 
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Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Buffalo
Doubletree Downtown Hotel

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