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“Great Location in Downtown Buffalo.” 4 of 5 stars
Review of Holiday Inn Express & Suites Downtown Buffalo

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Holiday Inn Express & Suites Downtown Buffalo
2.5 of 5 Hotel   |   601 Main Street, Buffalo, NY 14203   |  
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Ranked #10 of 23 Hotels in Buffalo
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great Location in Downtown Buffalo.”
4 of 5 stars Reviewed March 17, 2013

We stayed here for 5 nights because we were in town for a wedding. Highlights: The room was spacious and clean. There were doors in the suite to separate the bedroom area from the living area/kitchenette and TVs with DVD players in both rooms. The front desk provided a list of items for checkout - humidifiers, noise machines, DVDs, body pillows, and several others. There is a TGI Friday's restaurant in the lobby but there are several great local eateries within walking distance. The location is perfect if you're going to a show across the street at Shea's theatre.

I only have one complaint - the free wifi is horrible and unreliable. The hotel staff could only refer me to the Wandering Wifi support hotline when I reported it. I spent over an hour on the phone with the support techs who were constantly trying to improve the wifi quality remotely, but unfortunately it was spotty all week. I understand that the wifi was managed by an external vendor, but the hotel should put forth more effort to ensure the quality of the technology instead of telling guests to call a support hotline.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank KM_NV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions H, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, March 18, 2013
Thank you for taking the time to write a review. Glad you enjoyed all the little "extras" we provide. I am very sorry about the internet. We have been working with our internet provider to improve the service and it is a top priority. It was indeed sporadic and a solution has been found. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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608 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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  • French first
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  • Italian first
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English first
Niagara-on-the-Lake, Ontario
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 16, 2013

You can't beat the price for this hotel with its location and great rooms that are huge! Everything is in great condition and you can even request different types of pillows. The main lobby looks like every other Comfort Suites but the rooms were more than expected! The fresh cookies in the lobby were a nice treat as well!

Down the street from awesome restaurants including The Chocolate Bar!!!...(great chocolate mojito)

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 80CrazyMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York, United States
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

Went for an inexpensive overnight stay near the hospitals in Buffalo. Searched and this got higher reviews than those that were only $15 less expensive. Well worth it! Room had microwave, frig, couch, two tv's and in wonderful condition. Trolley one block away, walking distance to everything in downtown especially the Theater district. They have some good shows coming up and I suggest you book this place. I wish we could have spent longer in Buffalo because the room was great and the downtown area was great.

Room Tip: There is a charge this year for weekend parking and it is two blocks away but covered and patrolled...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions H, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, March 15, 2013
Thank you for the wonderful review. So glad you enjoyed the hotel and the great location that we sit in.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 10, 2013

We booked the Comfort Suites because it was close to the arena for a Rhianna concert. The hotel was awesome! Clean friendly staff. The shuttle to the arena was 1 block away.Great way to see an event and a convenient place to stay. we ate right at TGIF that was in the hotel. We never had to get the car which was about a block away at a garage.Not real fond of the $10 charge to park on weekends but not a deal breaker.Only negatives were the free breakfasting the wifi. The breakfast was terrible lousy food set up all wrong a real displeasure! You would be better off go out somewhere dd and Hortens are across the street. The wifi was in and out we could not get connected and it would fall out more than it was in. We just used our 3G connection but it would have been nice to have a good reliable wifi. So just a couple of negatives but overall great place to stay we would stay again!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mixmasterg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions H, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, March 12, 2013
Thank you for taking the time to give us your feedback. Glad you had a nice stay. I am sorry that the WIFI did not work well. We had a few days when it was coming and going due to some city construction. I will take a look at the hot breakfast buffet and see where we can make some improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mentor, Ohio
1 review
5 of 5 stars Reviewed February 27, 2013

My son was recently visiting the Buffalo area and got lost from the group he was with. He was stranded on Main St. He walked inside the hotel and Cliff (the gentleman behind the desk) went out of his way to help him by having the staff clean a room so he could check in. I advised Cliff via phone that we would not be there for a few hours because we were coming from Cleveland. He took my information over the phone and made sure he got to his room. Then, when we got home we realized that we did not have one of our cell phones. We called and was told that they did locate it in the room. Jen took care of getting it back to us. Even though that night and situation was not what we planned, Cliff and Jen were able to accompanied what we needed by going above there normal duties. I would like to thank your caring staff and would definitely stay there again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank katie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions H, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, March 1, 2013
Thanks for the very nice comments, especially about Cliff and Jen. They are a great asset to our hotel team. I am very pleased that they assisted you and I will pass on the nice words!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 27, 2013 via mobile

This hotel is very average, rooms are very spacious but nothing stands out; service was all very "blah"; right next to the train (loud) and like I said the parking really hurts this hotel... When your from out of town in a seedy neighborhood, you feel imprisoned when you don't feel comfortable walking to or from your car in the dark.

  • Stayed February 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Jk313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions H, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, March 1, 2013
Thank you for taking the time to respond. You are correct that parking is not always the most convenient. Many hotels in most large cities use city parking garages and ours is almost 2 blocks away. We do pay for the parking weekdays and only have to charge weekends. We will also help shuttle guests to and from the garage with our shuttle if requested.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
352 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
5 of 5 stars Reviewed February 17, 2013 via mobile

I recently stayed here for a night while attendinga Sabres game. The location of the hotel to the arena is a short 5 minute cab ride. The hitel is also located in the block with all the nightlife after the game.

The rooms are all suites and provide tons of space. In addition, the room was very clean. My only minor complaint would be the small half pillows on the bed.

I had read a review about the noise from the tram outside the hotel and did hear it a few times, but it is nothing that will keep you awake.

The free breakfast is a great start to the day with all the basics.

Parking is a block away. Only $5 if you are just going to lea e the car in the parking garage. Otherwise it is $10. If paying the $5 just give it to the parking attendant at the garage. Hotel charges $10.

Will stay here in the future for sure!

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tourguiderich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, February 18, 2013
Thank you for the nice review! Glad you had a nice stay. You are correct about the pillows but that is NOW fixed. We just received new pillows and by the end of the week ALL rooms will have brand new pillows and there will be a soft and firm choice. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Property: Holiday Inn Express & Suites Downtown Buffalo
Address: 601 Main Street, Buffalo, NY 14203
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites

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