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Holiday Inn Express & Suites Downtown Buffalo
Ranked #11 of 22 Hotels in Buffalo
Certificate of Excellence
Taipei, Taiwan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great.”
4 of 5 bubbles Reviewed January 12, 2013

I lived in this hotel with a tour group last December, the room was clean and bright, and the breakfast...wow...I still can't believe I could eat that much, it was delicious.

You know, all the facilities in the room are fine, but I need to focus on the BED, it's just so comfortable to sleep on it, guys, you have to try it. Anyway, good place to stay.

  • Stayed December 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WaluGlas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, January 15, 2013
Thank you for the kind comments, especially about our beds. We do hear that alot that they are very comfortable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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636 reviews from our community

Traveler rating
    304
    211
    68
    27
    26
See reviews for
152
180
47
126
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jamestown, New York
1 review
4 of 5 bubbles Reviewed January 11, 2013

The rooms are comfortable and nice, I love the fact that there is a living area as well. The staff is always so friendly, especially Jerrod!! I travel a lot with my s/o and when we need a place to stay in Buffalo, this is our first choice hotel to stay at, due to the fact that everything is very close downtown and the rooms fit our needs. Jerrod is also a big part of why we enjoy staying so often. He is such a pleasure to deal with and always willing to assist when needed! He deserves a raise!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kristy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, January 15, 2013
Thank you for the nice review. Glad you had an enjoyable stay with us and very happy that Jerrod made your stay a pleasant one. I will pass on the kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, MI
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Great downtown location with the train steps away for the hotel entrance. TGI Fridays located on the first floor of Hotel, Employees are all friendly and helpful. Great breakfast and my room is not only clean, it is comfortable.

Room Tip: all rooms are suites
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank spartanfan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
5 of 5 bubbles Reviewed December 20, 2012 via mobile

Excellent staff. Many perks. Free bottled water, choice pf pillows, exercise facility and wireless. There is an extra sitting area to put on makeup. Definitely would come back. Free hot breakfast also. Able to make own waffle with strawberries and cream with syrup. It was great.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diane I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Butler, Pennsylvania
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed December 20, 2012

The room was nice but the service was poor. I stayed for three days and was gone from 7am until 4 pm everyday and my room never got cleaned. I had to ask for towels and retrieve them every night. The day staff( not the female manager) was rude to customers in the presence of others. When sitting in lobby I could hear him say things about customers as they walked away or as he hung up the phone.
I did not have Internet access in my room and made 6 calls to wondering wifi myself to fix service. The Internet would come on for ten minutes and then stop working again. I asked at the desk and was told to call the 800 number. The morning shuttle driver was very pleasant as was the daylight manager. Over all I would not stay at this hotel again because if the services.

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
5 of 5 bubbles Reviewed December 11, 2012

The staff at this hotel go above & beyond the expected. They anticipate your needs and offer services even you didn't know would make your stay more enjoyable & comfortable. Jen, the Manager was an absolute delight as well as Phil, who was an awesome driver to & from Rosewell Cancer Center. There are several others I would like to mention, but I didn't catch the names of some others who were also very special. Our stay was simply awesome despite the circumstances of our visit. If I ever have an occasion to visit Buffalo for fun rather than a family illness situation, this is the only place I would stay. I've stayed in resorts where they cater to your every need. The staff here can truly be compared to a resort staff and was even better than many.

Room Tip: Top floor away from the trolley route is the best available.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bsmith120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, December 13, 2012
Thank you for the nice comments. I wish you were here in Buffalo for better reasons and do appreciate you giving us feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

Going to buffalo for shopping is a good idea if your looking brand names or shopping for your whole one year at once! But it also matters where you go and where you stay as well. The fashion outlets by the falls US is pretty good in terms of pricing and collection and Galleria mall you must visit to have some cheesecake factory. The hotel that we stayed at was comfort suites downtown which was 20 mins away from all the shopping and in the heart of downtown. The location was awesome, with a lot of bars and restaurants walking distance. The staff was good, friendly and gave us an extra hour to checkout. That just makes them awesome n worth reviewing. The only minus was the sun in my face at 7 am in the morning because of the white curtains in my bedroom. Other than that it was a good trip overall, i got my kates spade and dkny and a sweet night out..well spent!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank neha_mirza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, December 13, 2012
Hope you shopping trip was fun and thank you for the nice words. Sorry about the sun(better than clouds and snow). In case you return there are "blackout drapes" behind the curtains to block out all light. Sorry you missed them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Property: Holiday Inn Express & Suites Downtown Buffalo
Address: 601 Main St, Buffalo, NY 14203-1488
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites

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