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“Awesome staff...”

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Holiday Inn Express & Suites Downtown Buffalo
Ranked #12 of 25 Hotels in Buffalo
Reviewed December 11, 2012

The staff at this hotel go above & beyond the expected. They anticipate your needs and offer services even you didn't know would make your stay more enjoyable & comfortable. Jen, the Manager was an absolute delight as well as Phil, who was an awesome driver to & from Rosewell Cancer Center. There are several others I would like to mention, but I didn't catch the names of some others who were also very special. Our stay was simply awesome despite the circumstances of our visit. If I ever have an occasion to visit Buffalo for fun rather than a family illness situation, this is the only place I would stay. I've stayed in resorts where they cater to your every need. The staff here can truly be compared to a resort staff and was even better than many.

Room Tip: Top floor away from the trolley route is the best available.
  • Stayed: November 2012, traveled with family
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Thank bsmith120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded December 13, 2012

Thank you for the nice comments. I wish you were here in Buffalo for better reasons and do appreciate you giving us feedback!

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405 - 411 of 678 reviews

Reviewed December 11, 2012

Going to buffalo for shopping is a good idea if your looking brand names or shopping for your whole one year at once! But it also matters where you go and where you stay as well. The fashion outlets by the falls US is pretty good in terms of pricing and collection and Galleria mall you must visit to have some cheesecake factory. The hotel that we stayed at was comfort suites downtown which was 20 mins away from all the shopping and in the heart of downtown. The location was awesome, with a lot of bars and restaurants walking distance. The staff was good, friendly and gave us an extra hour to checkout. That just makes them awesome n worth reviewing. The only minus was the sun in my face at 7 am in the morning because of the white curtains in my bedroom. Other than that it was a good trip overall, i got my kates spade and dkny and a sweet night out..well spent!!

  • Stayed: November 2012, traveled as a couple
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Thank neha_mirza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded December 13, 2012

Hope you shopping trip was fun and thank you for the nice words. Sorry about the sun(better than clouds and snow). In case you return there are "blackout drapes" behind the curtains to block out all light. Sorry you missed them.

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Reviewed December 10, 2012

What is not to love? We were allowed to check in when we arrived at 10 am and were ushered into the free breakfast upon arrival! Free wifi, a laundry down the hall (wash and dry for $2) and the staff, oh the staff, were amazing. The staff helped us get football tickets, printed off bus maps, and the breakfast staff didn't grumble when we got our times mixed up and arrived late to our (second) breakfast and she was already cleaning up. These are the things that separate a nice place to stay from an amazing place to stay. The rooms are large, comfortable and clean and there is a pillow menu among other free options including sleep machines, humidifiers and fans. Unbelievable value for a very reasonable price!

  • Stayed: December 2012, traveled as a couple
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Thank hervor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded December 13, 2012

Thank you for the great review. Unfortunately, the Comfort Suites is already married! lol I am happy you enjoyed our amenities here at the hotel.

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Reviewed December 7, 2012

what a nice place to stay.Everyone was very helpful and the staff was awesome.I highly recommend this hotel for a vacation or if you need to be close to good hospitals.the staff was very helpful.the taxis and shuttles around the hotel were very helpful and not that expensive so give it a try.I promise you wont be dissapointed.

Room Tip: they are all nice rooms
  • Stayed: December 2012, traveled with family
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Thank james w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012 via mobile

Mike at the front desk checked us in. He was great; answered our questions about Buffalo's architectural locations and recommended good restaurants. He even marked them on a map. Friendly and professional.

  • Stayed: November 2012
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Thank 1connecticuttraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded December 4, 2012

Thank you for the nice comments. I will also pass on the nice remarks abut Mike!

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Reviewed December 2, 2012

My husband and I are from Buffalo, but wanted a hotel for a wedding that we were attending downtown. We chose Comfort Suites as it was walking distance from the venue. We worked directly with the manager in arranging our rooms. He gave us the best available rate and really added that personal touch in making sure that the best customer service was achieved! So much so that I raved about it to my family members and a few more booked hotel rooms for the wedding even though they live in the area. Once we arrived at the hotel, we were greeted by very friendly customer service agents and they really made the parking situation very easy (that was something we were worried about!). The rooms were very clean and very good size. I usually do not provide reviews for places but I was definitely impressed with how you could certainly see that this hotel really went out of their way to provide great customer service. Thank you Comfort Suites!

  • Stayed: November 2012, traveled with family
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Thank Johanna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded December 4, 2012

Really appreciate you taking the time to do a nice detailed review of your stay. I hope the wedding went well and thank you for choosing us!

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Reviewed November 28, 2012

I would recommend this hotel to anyone. The breakfast ladies, Gyndalyn, and Daphney were very pleasing and efficient, the drivers for us, Jarad, Jack and Phil were accommodating and helpful and the Service desk workers, Mike and Jen always helped us in every way. I will be back for shopping trips as well as any games we go to. Thanks again. Barb Burdick

Room Tip: rooms off back , less noise from main street
  • Stayed: November 2012, traveled with family
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Thank BarbLittleGenesee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded December 4, 2012

Thank you for the nice comments! Very happy you had a nice stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Address: 601 Main St, Buffalo, NY 14203-1488
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
Price Range: $126 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites

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