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“Jack Had Our Back..”

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Holiday Inn Express & Suites Downtown Buffalo
Ranked #12 of 25 Hotels in Buffalo
Reviewed November 12, 2012

About two weeks ago a few of my girlfriends and I planned a shopping trip to Buffalo, and I must say we did not know what to expect during our stay here. When it came to hospitality, a front desk agent by the name of Jack. He was the most pleasent receptionist that I have ever encountered during any trip I have taken!

We just wanted to thank comfort inn for hiring a great person, for he is in the right career path.

The rooms were cleaned and serviced promptly, and there were no signs of dirt in the suite. The only complaint that we would squeeze in, was the fact that there was a hole in the wall- looked like a vent cover was missing. Secondly, there was an issue with the lock on our door. Other than that, our stay was awesome, and we would stay again if we planned another trip.

Warm Regards,

Bianca and the Team.


- Lots of love from Toronto!


XoXo.

Room Tip: All suite were the same, and they come with a pullout sofa
  • Stayed: October 2012, traveled with friends
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Thank B c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded November 15, 2012

Thank you for the wonderful review! I will be very happy to share with Jack. We are lucky to have him!

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414 - 420 of 677 reviews

Reviewed November 6, 2012 via mobile

Stayed here with oh on way home from Niagara. Hotel was easy to find. Free parking on a multi storey 2 min away.hotel staff friendly and helpful. Rooms were big and spacious. Free DVD available to watch if sitting in. Tgi Fridays attached and convenient. Close to theatre as well.would stay again. Recommend highly.

  • Stayed: October 2012
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Thank greenman09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded November 15, 2012

Thank you for taking the time to give your feedback!

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Reviewed November 2, 2012

Very good value. Large rooms that were very clean. The staff is friendly. Location is good. I really do believe that you can't go wrong here. One wrinkle, I was provided choices of pillows, cookies at check in and water at check in. Another in my party was given the piece of paper that said she would be provided those items, but was never offered them.

  • Stayed: October 2012, traveled on business
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Thank berobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

This hotel is number 1 in Buffalo. Friendliest, nicest, most proactive manager in Matthew, best front desk staff and most cheerful breakfasts staff. Biggest rooms in the world and your choice of pillows

Room Tip: away from the bins at the back. they get collected at 5am
  • Stayed: October 2012, traveled on business
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Thank marks99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded November 15, 2012

Thank you for the wonderful comments!!!

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Reviewed October 28, 2012 via mobile

We have taken to using trip advisor all the time before booking, so when we had to travel to Buffalo for a wedding and the hotel that was recommended had rooms for $300 and up, I went online. Comfort suites was right around the corner and came highly praised.
From the moment we arrived, the front desk clerks were extremely helpful. Things were very hectic as we prepared to go to our event, but the clerks got us a cab, straightened out a billing question we had, and ordered us another cab when another couple stole ours. We were not made to feel like we were a problem even though these two were handling questions and concierge issues at a breakneck pace.
The room was a king suite, very spacious and comfortable. The bed was firm with a pillow top mattress. Everything was very clean and all bedding (including a blanket I took out of the closet) smelled like fabric softener not bleach or worse.
Don't be afraid of the off site parking. The garage is secure and there are parking spots at the hotel for both handicapped patrons and those registering. There is a shuttle available to transport you back to the hotel after you park.
Yes yes yes we will return. I was actually trying to find events in buffalo in the near future just so we can go back to stay there!!!

  • Stayed: October 2012
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Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded October 29, 2012

Thanks! I appreciate the nice remarks and we will continue to do our best to provide clean rooms and put our customers first.

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Reviewed October 25, 2012

I had the opportunity to stay at the Comfort Suites Downtown Buffalo for the OMCA Convention. From the moment they picked me up at the airport, there was nothing but stellar service. I plan to come back to Buffalo in 2013 and this is where I plan to stay.

  • Stayed: October 2012, traveled on business
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Thank rrcj19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded October 29, 2012

Thank you for the very nice comments!

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Reviewed October 20, 2012

Perfect spot to stay in downtown. Clean, cheap, and safe. Free garage parking close by is a definite plus. However, plumbing in the shower was terrible, draining way too slowly. I'm not a fan of standing in standing water while taking a shower. All of the wedding party I talked to had the same problem so wasn't an isolated issue.

  • Stayed: September 2012, traveled with friends
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Thank tgill02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded October 29, 2012

Thank you for taking the time to give us your feedback. We will have the drains looked at.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Address: 601 Main St, Buffalo, NY 14203-1488
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
Price Range: $127 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites

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