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“Keep Working on This One, Hyatt”

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Hyatt Regency Buffalo
Ranked #8 of 24 Hotels in Buffalo
Ann Arbor, Michigan
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Keep Working on This One, Hyatt”
Reviewed December 30, 2013

Someone has put some money into this downtown Buffalo hotel, and the improvements are noticable, but this Hyatt has a ways to go. Yes, renovations are appearant in the lobby and in the rooms, but the attention to detail, the remaining wear and tear, and poor level of service greatly outweighs the positives.

The rate was competitive, and the hotel is one of the few in downtown Buffalo that accepts pets at a reasonable fee. We used Hyatt's online pre-check-in, and as a result, were able to avoid the very long check-in line when we arrived. Valet parking is $23 per evening, and that service was actually the best we received during our whole stay.

Our room was to include a roll-away bed - it wasn't in the room on arrival, and despite a specific follow-up call to request it from the front desk, the roll-away never actually showed up in our room!

We thought we were using a fully-functioning refridgerator - it had no controls, so we had to assume it would be safe to put our perishables inside. Unfortunately, we later discovered it wasn't working at all.

The room itself was renovated - new bathroom, carpet, bedding (although the bed was too soft), carpet, furniture, television, etc. But, there were lots of small but quite noticable things still looking very worn and not nice in the room - scratched, marred cabinets, beat-up old door with poorly functioning locks, light switch face plates with missing screws, a bad cold draft along the floor, etc.

Unfortunately, upon check-out, no one on the front-desk staff cared enough to ask us about these poor experiences ... until, as mentioned before, the valet asked! He couldn't really do anything, so we didn't bother to clue him in.

Ultimately, if there's not a pet in your traveling party, there are several better options for mid-level accommodations in downtown Buffalo. In the meantime, I hope the Hyatt folks start to pay more attention to this property - further investment, combined with continued improvement in attention-to-detail and service, is desparately needed.

  • Stayed December 2013, traveled with family
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Helpful?
Thank Traveldogg18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (239)
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New York
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 29, 2013 via mobile

I stayed here for a convention and it was the perfect choice. Pretty big rooms, connected to the convention center, and close to restaurants and entertainment. Great steak house in the lobby. Best place to book if going to Buffalo for a convention.

  • Stayed September 2013
    • Value
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Helpful?
Thank speksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 29, 2013

Stayed for the annual Disco party. Hotel had a special rate and it is the closest to the Convention Center. Service was flawless. Room was large and comfortable. Forgot toiletries. Front desk sent up a disposable razor, shaving cream, and deodorant at no charge.
Only downside, the connection to the Convention Center is closed for the Disco party, so it's a walk outside to get to the Centre.

Room Tip: Sign up for the hotel rewards program and get treated like a regular guest.
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  • Stayed November 2013, traveled as a couple
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Helpful?
Thank YankInCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
418 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed December 26, 2013

I stayed at this hotel for a convention and it did the job. Valet parking was quick and service was correct. The rooms were huge and the beds were comfortable. There was a charge if I wanted luggage/exhibition banners carried over to the adjacent convention centre of 10 dollars. I think it was the time it took to walk over there. I probably would not stay here if I was here for private reasons as the downtown area seems a bit rough.

  • Stayed August 2013, traveled on business
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    • Cleanliness
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Helpful?
Thank Evoqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 24, 2013

Hotel is a bit of a mixed bag. Valets out front, very nice lobby but rooms are average. Hallways on room level were dimly light and a bit dreary. Internet service was good and was able to work well in the room. Steak house is great and the lobby restaurant was good. Staff was very cordial, polite and helpful. Would stay here again.

  • Stayed December 2013, traveled on business
    • Value
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Helpful?
Thank Will A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundas, Ontario, Canada
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 22, 2013

This hotel has a lovely lobby. Very good service at check in and out. Desk personnel were very friendly.
The room/bathroom was average at best. The king bed was very soft and "springy". I think that's because its on a box looking frame that actually appears to be queen size - the sides of the king overhang the base on both sides - so when my husband rolled over, I took a flight.

The bathroom was not at all updated. The tub plunger was sitting on the side of the tub - yuck! There is a flat screen LG T.V. which would be nice if you wanted to watch TV. We were there for the Sabres game and fortunately spent very little time in the room.

Next time I think I'll try the Embassy Suites.

Room Tip: The pool is on the 11th floor. If you want to use it, then I'd ask for that floor.
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  • Stayed December 2013, traveled with friends
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Helpful?
Thank Watlog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grimsby, Canada
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 21, 2013

This hotel is wonderful. What makes it so exceptional is the staff, particularly the concierge. Great value for money and they can't do enough for you to ensure you are comfortable. Would highly recommend this hotel.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kymbur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Buffalo

Property: Hyatt Regency Buffalo
Address: 2 Fountain Plz, Buffalo, NY 14202-2290
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Romantic Hotel in Buffalo
#7 Family Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Newly opened indoor pool, new onsite, full service Spa and new StayFit health club. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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