I would give this a 4 if based just on customer service. Hotel was clean well appointed. Had to move room due to noise in adjoining room; then there were noise in hallway outside my new 'quiet' room. Front desk was totally responsive and did what they could. Upon check out I was surprised,,, without asking,,, with a $50 credit. Hotel is located in Downtown in an area that is experiencing a renaissance. Was nice to see all the preservation going on.