We found the hotel and the very NARROW driveway leading to the hotel. We turned into the driveway and it was full of cars. There was no where to park and there were cars ahead of us. We just stopped. After a few minutes of wondering what we were supposed to do, someone finally came over and told us about the $20.00 valet parking. We had to give him our luggage immediately. I was totally unprepared for this and ended up taking the wrong things. If you decide to make this hotel one of your stops and are not a light packer, pack carefully and plan what you will need for this stop.
At the check in we were told about the $9.99 fee for the internet (which will be removed if you are a member of their rewards program). Then we followed the bellhop up to our floor. When I reached the hall, I was shocked by the ugly appearance of the hallway. It was depressing, dull, and completely devoid of pictures. It looked old and tired. I felt like I was in a one star hotel.
After giving the bellhop $5.00, I looked at the room and was unimpressed. It lacked warmth and charm. It was drab like the halls. There wasn't any light in the hall of the room. What lights there were in the room were difficult to figure out. It wasn't until the next morning that the maid told be about the button on the floor behind the chair that turned on the funny looking reading lamp.
The bathroom, except for the marble sink, which has seen better days, looked like "a handy man's special". The tub walls and the floor were covered with a cheap-looking material. Two of the five lights over the vanity were missing. There wasn't a fan.
I then discovered that it cost one dollar to make a toll FREE call.
Upon leaving the hotel, we had to give them fifteen minutes notice to get our car and to have the bell hop get our luggage. I wasted well over an hour trying to consolidate things so that there wouldn't we so many bags. So again, if you stay here, be prepared and pack well.
We stayed in this hotel because my husband attended a conference there. In our stop before Buffalo, we stayed in a Best Western. In our stop after Buffalo, we stayed at a Fairfield Inn. In both hotels, we had nicer and more comfortable accommodations that we had at this hotel.
On the positive side, the staff was probably the friendliest we have ever encountered in a big city hotel. The desk clerk, Erica, was especially helpful and friendly. She even found our Hyatt number for us so that we didn't have to pay for the internet.
The bed was comfortable.
The quality of the food which was provided during the conference varied greatly. The ribs on Friday night were very tasty. The breakfast croissants were excellent. The luncheon vegetable
soup was great. The roast beef served at lunch was among the best I have ever had. On the other hand, the scrambled eggs were strange. They may have been made with powered eggs.
The lettuce came from a bag. The bread that was served to make sandwiches was mediocre. I wish that they had served rolls. I have had much better carrot cake.
- Official Description (provided by the hotel):
- Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Heated indoor pool, new onsite, full service Spa and new StayFit health club. Newest addition is Morton's Steakhouse that is located right off the lobby. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more less
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- Also Known As:
- Hyatt Regency Buffalo Hotel Buffalo
- Buffalo Hyatt Regency
- Hyatt Buffalo