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“Dated but Clean, Helpful Staff, Good Location”

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Hyatt Regency Buffalo
Ranked #8 of 25 Hotels in Buffalo
Reviewed January 28, 2013

The hotel stands in obvious need of renovations, but is nevertheless well maintained. We were upgraded to a huge clean room, and the staff were always helpful. The rate charged was reasonable given the room and location. When we were checking out early morning to start on our drive to DC, the staff were very helpful in helping us choosing routes away from the path of the snow storm. the grill across the street had very good food and a good ambiance. I would return.

  • Stayed: December 2012, traveled as a couple
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2  Thank ATBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded January 30, 2013

Thank you for your positive feedback regarding your recent stay. Our guestrooms were completely renovated in 2009. As a traveler, were there things that you found lacking or suggestions to enhance the appearance and/or functionality of our guestrooms? We are conveniently located downtown which does make it nice that there are so many things in walking distance. It is very nice in the summer as well because a great downtown site to visit is our Waterfront, Historical Buildings and Niagara Falls which is a short distance from the hotel. I am happy that our staff could assist you in your travels and had a safe trip back. We look forward to your next visit with us.

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Reviewed January 28, 2013

My wife and I only spent one night here before catching a flight early the next morning. The reception area is very well done. The front desk staff were very helpful and friendly, and the valet service was great. The room itself was a standard, king bed. It was a good size, the bed was comfortable, had an ipod dock/radio. The only thing I would suggest is an update to the bathrooms. They were clean however they just seemed a bit dated compared to everything else.

We had a drink and a pizza in the lounge before calling it a night. The pizza was reasonably priced however the toppings were sparse. I would recommend something else from the menu. We left prior to breakfast so I can't comment on that.

All in all the hotel is great. I would recommend staying here.

  • Stayed: January 2013, traveled as a couple
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2  Thank newfer23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded January 30, 2013

Thank you for your positive comments about our staff. We pride ourselves on Customer Service and want every guest to feel welcome and comfortable. Thank you for the suggestion regarding the bathroom in the room, we will be renovating and taking all suggestions into consideration to accommodate our guests. I have also noted to our Executive Chef regarding the comments about the toppings on the pizza being sparse and he will communicate this with his staff. With that, I am glad that you enjoyed your stay and we looking forward to having you as a guest again in the future.

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Reviewed January 24, 2013

We had a great weekend in Buffalo at the Hyatt Regency. We enjoyed the VERY comfortable bed and quiet atmosphere of the place! The location is also great-- we were within easy walking distance of the bars and coffee shops on Chippwa, and not too far from the nightlife of Allen Street either. All in all, this ended up being perfect for us! I'm sure we'll be back when we're next in town.

  • Stayed: January 2013, traveled as a couple
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2  Thank fenchurch128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

From the time of our check in, the service was excellent, needs some remodeling and it's a little bit pricey, not too much.

The room was not up to par with the rest of the hotel. The carpet is old, the furniture is old, the mattresses too high and too soft.

Excellent fitness center, well equipped. I always use fitness centers and it was a great surprise to find all kinds of equipment for my HIIT and Crossfit routines.

The valet parking service is a good deal and fast enough.

Room Tip: Great views of beautiful downtown Buffalo in higher floors.
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  • Stayed: December 2012, traveled with family
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Thank LinuxGonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded February 4, 2013

Thank you for your response. Our guestrooms were completely renovated in 2009, including furniture, carpeting and bed mattresses. The mattresses are not ultra firm nor ultra soft as every guest has their own preference of comfort. Thank you for the positive comments regarding the valet and customer service. I am also glad that you got a chance to enjoy our fitness center it is fully stocked with several different types of equipment to assist with every guests workout needs.

Again thank you for your valuable feedback, it is through your comments that we are able to improve.

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Reviewed January 23, 2013

Usually we stay in Amherst but i got a great deal on hotwire so ended up at the Hyatt! Score!Great hotel, staff super customer service oriented from the curb and every where in between. Seriously, the valet, the front desk, the maids, all but one bartender..super pleasant - great decor, super helpful. want to go back just because i didnt get to look around the hotel at all..due to prior commitments in town, but i will definitely stay here again

Room Tip: The only reason sleep quality was rated slightly lower was due to a creaking sound that went on all...
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  • Stayed: January 2013, traveled with family
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Thank jackie464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded January 25, 2013

Thank you for your positive feedback regarding the Hyatt Regency Buffalo. I am very pleased to hear that you had a great stay with us. We pride ourselves on Customer Service and making every guest feel welcome and comfortable. We look forward to you coming back to visit, it's especially nice when the weather is a bit warmer. We are centrally located downtown so there is many places in walking distance as well. Down the street are some really great restaurants, bars and shops to visit. We are also down the street from the theater district as well as a few blocks from the First Niagara Center.

Again, thank you for the positive feedback and we look forward to your next visit.

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Reviewed January 14, 2013

enjoyed a great night. Check in was attentive and quick. Even though i made a mistake in paying parking lot for overnight they made it very easy to get a refund since parking was included in my rate. Bar made great drinks and breakfast was wonderful. Bagel with smoked salmon was the best i have had. We had an upper floor room with a great view.
Across the street there is a bar with great craft beer on tap and generous appetizers

Room Tip: room facing the gold dome is a bonus
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  • Stayed: January 2013, traveled as a couple
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1  Thank restleswanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded January 16, 2013

Thank you for your recent review for the Hyatt Regency Buffalo. I am very glad that you enjoyed your recent stay with us. We are pleased to hear that your check in was attentive and that we were able to correct your parking situation. I have sent your positive comments to our Restaurant Manager regarding your comments about the drinks as well as your breakfast bagel with Smoked Salmon. I am glad that you enjoyed your room with great views of the city. It is great that we are so centrally located in the city that you can see many of the historical buildings from the rooms.
The views are not the only thing, we are in walking distance to many great restaurants, shops and the theater district. We are also a short distance from the First Niagara Center which is home of the Buffalo Sabres.

Again, I want to thank you for your positive feedback and look forward to having you a guest again soon.

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Reviewed January 13, 2013

Got the property through pricelinei for 90$ on a labour day weekend. Clean spacious room just like in the pictures. Ordered smoking queen but got non snoking king. This situation was quickly rectified by management. Minutes away from the downtown strip. Parking is safe next door for 5$ no in or out privilidge. Would stay again. The gym and the pool were nice too.

  • Stayed: March 2012, traveled with friends
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4  Thank xbarbiie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Buffalo

Address: 2 Fountain Plz, Buffalo, NY 14202-2290
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Family Hotel in Buffalo
#6 Romantic Hotel in Buffalo
Price Range: $120 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Heated indoor pool, new onsite, full service Spa and new StayFit health club. Newest addition is Morton's Steakhouse that is located right off the lobby. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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