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“Good Stop”

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Best Western - On The Avenue
Ranked #14 of 24 Hotels in Buffalo
Syracuse, United States
1 review
“Good Stop”
Reviewed July 21, 2013

We went to a concert at the First Niagara Center. This Best Western was close in proximity--not walking distance, but not a difficult drive. The Galleria Mall was also easy to get to. Just ask the desk for the directions and they printed them out right away. The directions also included the route to get back to the hotel, which was very helpful!

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Eileen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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371 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
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English first
Toronto GTA, ON, Canada
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 19, 2013

We stayed here overnight on a cross border shopping trip. The lobby and sitting area are updated and is misleading as to what the actual rooms look like. We had a double queen, non-smoking room on the 4th floor, the hallways are very hot and stuffy. Our room was in desperate need of renovations, the wallpaper was peeling, the bathtub was green, the toilet paper holder was coming away from the wall and the carpet smelled musty.

We did find the bed comfortable and the sheets were clean but very, very stiff. Every time someone moved, you could hear the sheets crunch.

Breakfast consisted of coffee, tea, orange juice, apple juice or hot chocolate. There was a small selection of bagels, muffins, hard boiled eggs. You could also make your own waffles. There was a small basket of granola bars and yogurt cups sitting on ice.

The staff are very friendly and helpful. When I was bringing a couple of coffees and granola bars towards the elevator, instead of having me use my room card to activate it, the check-in receptionist did so from behind the counter.

The hotel is located in a great area as there were a lot of within walking distance places to eat, etc. and we saw families with kids and pets out walking so it is a safe area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ldy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, United States
1 review
Reviewed July 15, 2013

We stayed 2 nights for a wedding in the area. The staff were extremely friendly and helpful. The rooms were clean and beds comfortable. We enjoyed the daily breakfast, however I would like a few healthier options. The only complaint I have is that the internet didn't work well. How ever, I did not complain to see if they could fix the problem as it wasn't that concerned. Everything else was great!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Ontario
2 reviews
Reviewed July 13, 2013

I like staying at this hotel because it is both close to the Canada-U.S. border and also close to some nice bars and restaurants in the Allentown area of Buffalo. I have always found this hotel to be clean and neat. The rooms are very comfortable and very quiet. I like the renovated (and much larger showers) and the placement of a vanity in the main bedroom itself. I have sometimes had problems connecting to the Internet. This is odd as I have no problem connecting to the hotel WiFi but then it seems the hotel's WiFi does not connect to the greater Internet. The breakfast items are simple but plentiful. I can always find something that suits my tastebuds. While I travel alone, I have seen families stay at the hotel and everyone seems to be having a good time.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank MARVIN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collinsville, Illinois
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 9, 2013

Very friendly staff. Always a person a the front desk. Location is easy to get to and from. Neighborhood has beautiful architecture within walking distance. City at night is a must see. We chose this hotel, because it wasn't as pricey as the ones in niagara. This hotel is only 20-30 minute drive from the Niagara Falls.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Hennessy163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
Reviewed July 8, 2013

This hotel met my expectations. Yes, as mentioned in the other review, hallway air was not working. Elevators were fine. The location was okay. The receptionist Theresa was very friendly and helpful. Breakfast had a good selection. Good coffee. The parrot in the lobby soo cute and interesting!! View from the room was nothing. But I did not expect that from this hotel. Niagara falls is 30 min away with a $1 toll. But all the Niagara falls hotels were full up when we went.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank houtxfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville, Canada
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 30, 2013 via mobile

Very sketchy area of town...not comfortable to leave my truck in the parking lot. The girl at check in was seemingly indifferent and had zero personality. (The strange parrot in the lobby had more) The hallways have no air conditioning and are stifling hot, the elevator (the only one) is out of service. Our room had a strange smell and on further inspection, the bathroom wall had a strange stain dripping down in the paint. Lumpy Queen mattresses made for a horrible night sleep. Never again will I stay here! The only reason we picked this dump is that they were pet friendly and we are travelling with two little dogs...the dogs didn't seem to mind the hotel at all...lol.

  • Stayed June 2013
    • Value
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    • Rooms
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Helpful?
Thank Bryan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western - On The Avenue

Property: Best Western - On The Avenue
Address: 510 Delaware Ave, Buffalo, NY 14202-1304
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#7 Business Hotel in Buffalo
#9 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western - On The Avenue 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Inn - On The Avenue Hotel Buffalo
Best Western Hotel Buffalo
Best Western Buffalo
Buffalo Best Western

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