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“Pet Friendly, Not Master Friendly”

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Best Western - On The Avenue
Ranked #12 of 25 Hotels in Buffalo
Reviewed February 5, 2013

I chose this hotel because it was pet friendly. We went to Buffalo for the Leafs/Sabres game. We were extremely disappointed at the quality of the room. We were given a room that was not renovated because we brought our 9lb. dog. There was not extra fee for the dog which was nice. However, the quality of this room was honestly not fit for my dog. She has travelled all over North America and Europe and never stayed in such a sub-standard room. She could sniff the accidents the other dogs had on the room`s carpets herself. The carpeting was filthy and the bedspread questionable. The bathroom was old, dated and in need of a good cleaning. Needless to say, I didn`t even shower. I would have gladly signed a paper saying that any damage my dog causes can be billed to my credit card, (I have gladly done this many times). When I mentioned the quality of the room to Teresa at the front desk she said that it was a very nice room. I was really dumbfounded and insulted at this comment as my dog and I have stayed at many 4 and 5 star hotels and this room I rate as substandard. The free use of the laptops and wifi was appreciated and the coffee room was good. The breakfast, although self-serve and simple was good. I cannot recommend this hotel for travellers with dogs as they will be placed in sub-standard rooms.

  • Stayed: January 2013, traveled with friends
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2  Thank SpartanQueen51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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343 - 349 of 428 reviews

Reviewed January 27, 2013

I've stayed here a few times over the years and am always pleased. It's pretty basic, but convenient to a lot of different Buffalo destinations. The staff was extremely friendly, courteous, and professional. The room was clean and quiet. Well...the heating unit made a bit of Intrusive noise throughout the evening, but nothing major. Simba the parrot still greets customers in the lobby. I would stay here again.

  • Stayed: January 2013, traveled on business
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Thank lsabjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

I recently spent the night at this hotel, the front desk serice was absolutely excellent, they were very friendly and extremly helful and even went out of their way to help me find nearby attractions etc..the room was very clean....would most definitely stay there anytime....felt very secure in this hotel...Excellent service....
would never look for anyother hotel in Buffalo..this is my place.

Teresa

  • Stayed: October 2012, traveled as a couple
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Thank 658TeresaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A Best Western traveler
1
Reviewed January 7, 2013

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Best Western
Thank A Best Western traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 17, 2012

Was in Buffalo to take my daughter to the passport office. We just needed a place to stay for one night and chose this hotel. It was fine-- everyone was friendly, the rooms were nice, and the front desk clerk recommended a fantastic pizza delivery place. As others have noted, the elevators require key cards, and while it's a little odd I thought it was a nice safety feature.

The room had TONS of cable channels but, a little oddly, no pay-per-view movies. When I travel with my kids we usually rent something as a treat but that wasn't an option. In the big scheme of things it was fine-- that's what Netflix is for-- but I'd note it as an FYI to other travelers.

They also have multiple wifi points and the instructions are simple-- choose the one that looks strongest. Really appreciated that.

Breakfast was a standard hotel breakfast.

The parrot is cool, also.

Room Tip: Don't ask for a room number ending in 13-- they don't have them! For real-- our hall went 41...
See more room tips
  • Stayed: December 2012, traveled with family
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1  Thank GinAndTonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

We were in Buffalo for the annual " turkey trot" on Thanksgiving.The location was ideal for the run and access to the hotel breakfast was a perk. The room was clean and we got our wake-up call as requested.The staff was courteous and friendly.We plan on staying again next year if we can make it to the run.

  • Stayed: November 2012, traveled as a couple
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1  Thank abalonewally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012

The hotel was neat and clean. The staff was very friendly. I liked that the heat was very easy to control in the room. The breakfast was well stocked and nicely put out in the morning. My only complaint was that the water pressure in the shower was not very strong. I would recommend trying to fix that.

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Best Western
Thank 54CHRISTINEM54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western - On The Avenue

Address: 510 Delaware Ave, Buffalo, NY 14202-1304
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#7 Business Hotel in Buffalo
#9 Romantic Hotel in Buffalo
Price Range: $112 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western - On The Avenue 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Inn - On The Avenue Hotel Buffalo
Best Western Hotel Buffalo
Best Western Buffalo
Buffalo Best Western

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