We arrived at the hotel at 4:30, and was given keys for both rooms I booked. We found none of the rooms were cleaned when we got to the 4th floor. The maid who was cleaning the room next door told us to go back to the lobby because she didn't know we were coming in, and our new rooms would definitely be on a different floor. So we all went down, with all our children and luggage, and was told that there was only one room ready at that time if we wanted to stay on the same floor. So we went to the clean room, still on the 4th floor, and they called the room in about 30min telling me to go down the lobby for the key of the other room. We understand that these things happen, and we were not in a hurry for anything so that was not a problem for us to wait and go between our room and lobby for several times. What we were unhappy with was that nobody from the hotel said "sorry", not even for ONCE. Won't stay in this hotel again.
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- Also Known As:
- Best Western Inn - On The Avenue Hotel Buffalo
- Best Western Hotel Buffalo
- Best Western Buffalo
- Buffalo Best Western