I love Courtyards. Why? Because no matter where I go I know what to expect when I travel when trying to keep a morning routine the same. The Bistro with its consistent food, drink and decor across the Courtyard brand makes a world of difference to get a bit more 'routine' in your morning. This location is brand new and finally Marriott has a hotel downtown. They are located between the First Niagara center (home of the Sabres) and Coca-Cola field (home of the Bisons) right on the trolley line and across the street from Buffalo Exchange AMTRAK station. More Marriott is on the way next door as a full service property with ice rinks, mall and a one of a kind Tim Horton's concept. The work being done in this area and all along the surface line of the trolly is quite a sight.
The service at the bistro in the morning was slower than it should be and missed the mark on the Bistro expectations (no butter, jam, etc with breakfast; milk/cream on opposite side from area where there were stirrers and lids. Layout created a congested line in the center through tables and the bacon was horribly overcooked).
The service at the front of the house was off the charts good from the professionalism and warm welcome of Sunnie on check-in (you can tell she takes pride in this property!) and a great talk with Chrissy (sp?) later that evening about the area revitalization project (including the Sabres and Bills - :) was a welcomed break. Overall a great property, front of house service and a sure fire hit for a night in Buffalo. Happy travels...
- Official Description (provided by the hotel):
- This hotel is located in the heart of Canalside in downtown Buffalo, NY and is only one block away from KeyBank Center. Travel around town on the Buffalo Metro Rail, which conveniently has a stop right outside of the hotel. The onsite restaurant and bar serves breakfast, Starbucks(R) coffee, dinner and evening drinks, or grab a bite to eat at the Pizza Plant, which is connected to our hotel. Guests enjoy the onsite fitness center, indoor heated pool & whirlpool, business center and boarding pass printing center. ... more less
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