Party of 5 of us - breakfast 10 am 9/23. We were the first party seated in "back room". Maitre'd and hostess seated us when we joined other members of our party - and brought coffee/water promptly. From that point on, totally downhill. When waitress arrived, and was asked abt specials, she replied, "we won't know what they are for another 1/2 hr." (HUH? this is a large restaurant/major breakfast destination in Allentown section of Buffalo!) I had to ask if they had a 2-2-2 breakfast - wasn't on menu- and waitress said, "oh yeah."
Food was brought fairly promptly but no one came to check on if we needed add'l coffee or if it was ok! When I tried to flag waitstaff down -maitre'd? to get a leftover container, the maitre d' WAVED back at me and kept going! The waitress FINALLY brought our bill & then offered more coffee but by then we had had it. Too bad - this used to be a decent place! None of us will be returning. Customer service - 2 on a scale of 10.
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