The hotel is located downtown, minutes drive to the Niagara Thruway to visit major and minor attractions. A short drive allowed us to visit Niagara Falls and the Roycroft Campus in East Aurora. We had a king-sized bedroom suite on the 5th floor and stayed 2 nights for business and leisure.
Check-in/valet on Saturday was efficient and professional. In general, the staff was friendly, professional and accommodating and efficiently met or tried to meet our needs. The guest rooms are spacious, clean and modern. Our room had a large sofa bed in the living area and a door leading into a separate bedroom. There is plenty of natural light and task lighting, built-ins and freestanding, and enough work tables, closets and drawer space. The bed was comfortable. On the counter at the bar are coffee maker, small sink, empty mini fridge and microwave. The empty mini fridge was especially appreciated, with plenty of room for personal use. There is also a separate room located near the elevators on our floor which housed the ice maker and soda vending machine.
We did not see a concierge or bellhops but maybe that is the standard at the Embassy Suites chain. There is no in-room safe. The hotel seemed short-staffed esp. with housekeeping. The ladies bathroom in the lobby on Saturday was dirty and untidy. The halls on our floor didn't appear to be vacuumed on both days which seemed odd since our room at check-in and the lobby halls seemed clean. Our room was never made up and cleaned on the second day. We got back to our room at 7:30 in the evening and to our surprise, the room was never cleaned. Repeated calls to front desk/operator were not answered until many tries later. We were told the hotel was fully booked the night before and housekeeping was behind. Unacceptable poor hotel standards by management. Obviously rooms are reserved so management has an idea of how many guests to expect and how many housekeepers are needed the next day. At check-out, we requested our bill to be adjusted. Street noise which could be heard loudly in our room on Saturday night until nearly dawn made for a unpleasant first night's sleep. The walls are thin between guest rooms. Unpleasant bathroom noises could be heard from other guests. The buffet breakfast selection was poor on Sunday morning (lots of carbs but don't expect any breakfast meats) but better on Monday morning, obviously catering to the business crowd.
The location, the professionalism and geniality of the staff and the size of the rooms are this hotel's strengths. It would have been a much better experience for us had the basic hotel standard of cleaned guest room with fresh towels, toiletries and toilet paper (!) were met.
- Official Description (provided by the hotel):
- The Embassy Suites Buffalo is a new property built to green construction standards in the heart of downtown Buffalo. While staying with our hotel you'll be treated to cityscape views, complimentary wireless Internet, complimentary cooked-to-order breakfast every morning and a nightly manager's reception featuring complimentary appetizers and cocktails.Each spacious 2-room suites feature separates living rooms and bedrooms. Each bed is equipped with 250-thread count Sleep Essentials™ bedding, designer furniture including a pull out sofa, plush armchairs, work desk, and ottomans, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. On-site you'll find two restaurants that offer a variety of meal options. SEAR Steakhouse is downtown Buffalo's new premiere steakhouse. City Press is our lobby espresso bar that features Starbucks® coffees and serves pre-made salads, sandwiches and pastries. We also provide room service for those who want to enjoy a delicious meal in the privacy of their room. Our hotel is also perfect for business meetings and wedding receptions. Our contemporary facilities include seven meeting rooms with a combined total of 6,034 square feet. A complimentary 24-hour business center is perfect for those last minute business needs. We are happy to help plan your business gatherings, events, weddings and we offer full catering and audio/visual support. ... more less
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- Also Known As:
- Embassy Suites Buffalo Hotel Buffalo