I'd have to say this may have been one of the nicer hotels I've stayed at, but by far the worst customer service experience I have ever had. I have never written a review of any kind, good or bad, but after what I experience and watched this weekend; I am unable to keep quit. I arrived on the 13th at night in the rain and wind, with my wife two children and mother in-law. There was a valet worker standing at his post not willing to come over and help with the luggage. I had to walk over to this person ask him for a luggage cart, unload everything myself while this guy literally stud there and watched us. I am a blue collar man myself and have no problem getting my hands dirty, but come on. Next on the part of my mother in-law, she rented an extra room as a hospitality suite for my sister in-laws wedding and prior to check out an employee went in to the room and stole her belongings. And of course the hotel was unable to do anything about it. Next the valet again. At the end of the trip with it still raining out, I watched the valet attendant park my father in-laws vehicle in the rain instead of under the vestibule, then watched this guy watch my father in-law walk his 80 year old mother in-law to the car in the rain. There were about 6 other incidences of poor customer service I experienced, but I think you get the point. What a bunch of jerks. They need to completely re-staff that hotel. I'll never stay there again and plan on telling everyone I know what these people think of their guests.
- Official Description (provided by the hotel):
- The Embassy Suites Buffalo is a new property built to green construction standards in the heart of downtown Buffalo. While staying with our hotel you'll be treated to cityscape views, complimentary wireless Internet, complimentary cooked-to-order breakfast every morning and a nightly manager's reception featuring complimentary appetizers and cocktails.Each spacious 2-room suites feature separates living rooms and bedrooms. Each bed is equipped with 250-thread count Sleep Essentials™ bedding, designer furniture including a pull out sofa, plush armchairs, work desk, and ottomans, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. On-site you'll find two restaurants that offer a variety of meal options. SEAR Steakhouse is downtown Buffalo's new premiere steakhouse. City Press is our lobby espresso bar that features Starbucks® coffees and serves pre-made salads, sandwiches and pastries. We also provide room service for those who want to enjoy a delicious meal in the privacy of their room. Our hotel is also perfect for business meetings and wedding receptions. Our contemporary facilities include seven meeting rooms with a combined total of 6,034 square feet. A complimentary 24-hour business center is perfect for those last minute business needs. We are happy to help plan your business gatherings, events, weddings and we offer full catering and audio/visual support. ... more less
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- Also Known As:
- Embassy Suites Buffalo Hotel Buffalo